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Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim - Phones (4) - Nairaland

Nairaland Forum › Science/Technology › Phones › Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim (8557 Views)

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Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by dauntless15(m): 11:39pm On Oct 12
You get power, and you're petty i must say, you document everything to the littlest detail over a long period of time, even despite the repairs and replacement you still didn't get satisfaction, now after all the back and forth was it worth the stress? No, I'd rather count my losses and move on, all this money spent chasing the wind could easily get you a new device but thats just me, like i said you take petty to a whole new level.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by MasterTeeUSA: 12:07am On Oct 13
He is like me. I can fight a N100k issue with N10m just out of principle LOL. I hate to be cheated, but as I have grown older, I have learned to leave justice to God, and trust me, I always receive justice. This is very commendable I must say. I still doubt anything will come out of it, because corruption has eaten into the fabric of our society. Next time, buy from Samsung USA unlocked and harass them, they will do the needful.



starpower:
Hmm, make person no jam you o.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Lexusgs430: 12:11am On Oct 13
O. K. OKELE needs to sack their legal secretary.... What does to the imagine of the company, mean?

They simply want to bully you, gather your evidence and represent yourself.....

You would win this case (if the judge never collect brown envelope)....... 😂
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by emmyN(m): 1:35am On Oct 13
Joyebiere:
I don't do business or associate with people like you if you have 300k to buy phone what is 90k that you can't let go that you are fighting a big company like Samsung

Them even give you new phone
Seun, comments like this is why this forum deserves a dislike and a permanent block button.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by TallNigerian: 2:52am On Oct 13
affable4:
They should have sued you for 1billion.

You never win it all. Faulty phone, fine. Their bad. Years of repairs, free of charge on the company’s expense.

Phone was finally replaced. At this point I’m not saying your intentions are not valid, but bro let sleeping dogs lie.

Count your loss and move on. There are fights you just ignore. You chose to fight on.

You are not wrong in any way o, but learn to choose your fights wisely
you think like a toad
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by TallNigerian: 2:53am On Oct 13
Joyebiere:
I don't do business or associate with people like you if you have 300k to buy phone what is 90k that you can't let go that you are fighting a big company like Samsung

Them even give you new phone
you think like the OS that you are
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Homextras: 4:49am On Oct 13
As someone said earlier, you need to choose your battles.
After you got the replacement phone, you should have just let everything go. Is this fair to you? No!. But this is Nigeria, where everything goes.
But think about the money and fees you will pay to lawyers, and time that may be wasted, It will be more than the N93,000 you are fighting them to give to you.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Lekan239(m): 4:55am On Oct 13
coindecimal:
Continuation of the images
the only different between yours and mine is that you bought yours in Enugu south east and fake items have something in common. It was around that 2022 I bought mine, august or so. And its the same phone I'm using to type this right now. Over 4years.

Now, as a long time user of Samsung A73, there is one way that phone could develop this fault u atr describing. The one I'm sure off is if the phone fell down very hard and it affect the panel below, it will disrupt the phone ability to receive netwrk
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by FBIBOT(m): 5:37am On Oct 13
Some comments on this post just shows why Nigeria is like this... Most of us only attack the government due to tribal sentiment not majorly for true accountability.... Why would any sane human blame the op or advice he take his loss for a device that has 2years warranty? Why would any device have to be repaired repeated to fix an issue and you all think he should just move on without an apology or clear explanation.... This is why I don't take people serious when they are ranting about government
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by kutashi: 6:46am On Oct 13
Did you read this at all? grin
DeltaBachelor:
Well, all I can say is “good luck” to you. You have a very valid case here that you can win but the issue is the country and environment we find ourselves in.

I just hope your lawyer is not one to be easily swayed and knows his onions.

I wish you all the best bro. Pele.

However, I must also point out that you have a very “strong-headed” personality. It is good sometimes o, but at other times, it isn’t just worth it. Especially in a country where you can be easily framed by the powers that be.

Sometimes, it is also best to accept your loss and move on. Lessons have been learnt though. Sorry sir
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Trojan8(m): 6:54am On Oct 13
FBIBOT:
Some comments on this post just shows why Nigeria is like this... Most of us only attack the government due to tribal sentiment not majorly for true accountability.... Why would any sane human blame the op or advice he take his loss for a device that has 2years warranty? Why would any device have to be repaired repeated to fix an issue and you all think he should just move on without an apology or clear explanation.... This is why I don't take people serious when they are ranting about government
Online support. Where have you been in the past 4 years when he was going through all this? If the issue extends beyond what it is right now, aside dragging people, what else can you offer the Op?
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by FBIBOT(m): 8:19am On Oct 13
Trojan8:
Online support. Where have you been in the past 4 years when he was going through all this? If the issue extends beyond what it is right now, aside dragging people, what else can you offer the Op?
If you can't offer moral support... Just stfu and move on... Don't try to blame him for fighting for his right and what he believes... That's the problem with us generally.... You are asking where have been since 4yrs ago... Did he post this 4yrs ago?... Stop making excuses and condemn what's bad
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Enosa1(m): 8:50am On Oct 13
Some fight are not just worth the stress. You should have just taken the replacement and let sleeping dog lie.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by GenghisCan(m): 10:39am On Oct 13
LordIsaac:
I read through your post. You are indeed someone I'd love to have as a friend. I'd say Nigeria doesn't really deserve you; you are suffering from the Nigerian factor.
I wish I could help...If you need a shoulder to lean on, please reach out to me anytime.
Please I need a shoulder to lean on like this 😪
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by LordLicifer(m): 10:58am On Oct 13
FBIBOT:
If you can't offer moral support... Just stfu and move on... Don't try to blame him for fighting for his right and what he believes... That's the problem with us generally.... You are asking where have been since 4yrs ago... Did he post this 4yrs ago?... Stop making excuses and condemn what's bad
grin you have the energy to respond, leave people who have been defeated in all life aspect. See how they are giving up hope, forget these people! They will make believe nothing is possible.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by LordLicifer(m): 11:07am On Oct 13
FBIBOT:
Some comments on this post just shows why Nigeria is like this... Most of us only attack the government due to tribal sentiment not majorly for true accountability.... Why would any sane human blame the op or advice he take his loss for a device that has 2years warranty? Why would any device have to be repaired repeated to fix an issue and you all think he should just move on without an apology or clear explanation.... This is why I don't take people serious when they are ranting about government
Many nigerians are defeated people, No principles, no hope, no directions, no inspiration, no nothing!

In their minds Samsung cannot be challenged. Maybe in nigeria samsung cannot be challenged.

I have bought phones several times and once there is fault, as long as there is a warranty, which is always the case in every new phones bought in a phone shop, i will get a refund or a replacement. It would clearly say so on the invoice printed out of a cash till.


"If there is fault you have 28 days to return in original packaging, without damages or scratches and a replacement or refund will be issued it is part if your purchasing rights"

I bet some of them have never read or come across these form of purchasing or customer's rights
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by LordLicifer(m): 11:20am On Oct 13
Some ignorant minds telling him what is 95k that he cannot leave for samsung? Wny is he righting samsung? Samsung are too big to fight.


So if Samsung are too big and what is 95k for Samsung? to refuse to give him back 95k Why is a too big company like samsung oppresing a poor customer and suing him? Why would samsung spend thousands on a lawyer but cannot give him back ordinary 95k?


Una dey tell ordinary man to leave 95k for a multi billion dollar company.

All.of una dey yarn dust cheesy na only in nigeria samsung fit oppress customer wey come purchase their product.

Try am for our side here na beg samsung go beg. Here wey we poor people dey enjoy fight with rich companies and rich people, dem go pay compensation quick quick companies do not like going to court in a lawful country it isn't good for their image especially with a customer, companies always tries hard to settle outta courts
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by LordIsaac(m): 11:41am On Oct 13
GenghisCan:
Please I need a shoulder to lean on like this 😪
Whatever it is, know that it shall come to pass ok. Nothing lasts forever.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Iseddy: 12:03pm On Oct 13
Joyebiere:
I don't do business or associate with people like you if you have 300k to buy phone what is 90k that you can't let go that you are fighting a big company like Samsung

Them even give you new phone
You are right. I'm very sure the money he spent on lawyers and all the inconveniences is way more than 90k already. If he wants the A73 so bad why not accept the offer of adding money. Wisdom is profitable to direct. Moreover how did he intended to lock horns with Samsung in a court case where our judiciary system is corrupt, imagine his own lawyer even working with the opponent lawyers.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Draxy(m): 12:22pm On Oct 13
Nothin wan make me buy jack form Finet ever. Rubbish
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by RefinaryIPOOOO: 12:40pm On Oct 13
affable4:
They should have sued you for 1billion.

You never win it all. Faulty phone, fine. Their bad. Years of repairs, free of charge on the company’s expense.

Phone was finally replaced. At this point I’m not saying your intentions are not valid, but bro let sleeping dogs lie.

Count your loss and move on. There are fights you just ignore. You chose to fight on.

You are not wrong in any way o, but learn to choose your fights wisely
My brother bought a Samsung phone
from America but with European charging specifications. The Samsung was not built for Nigerian Networks so it had a network problem. I have two other London used Samsungs I bought on computer village that have the same issue. It was never a problem I simply bought phones that where not for NIgeria. My sister then bought a Samsung that was built for NIgerian networks in computer village Ikeja Lagos and no issues for over six months. When they tell you people to buy itel, Infinix and Tecno that are created and built for the NIgerian experience you people will carry up your noses. You people want to drive Bugatti Chiron on Egbeda roads and then complain to Bugatti that the bumper is entering potholes
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by fxexperts: 1:47pm On Oct 13
affable4:
They should have sued you for 1billion.

You never win it all. Faulty phone, fine. Their bad. Years of repairs, free of charge on the company’s expense.

Phone was finally replaced. At this point I’m not saying your intentions are not valid, but bro let sleeping dogs lie.

Count your loss and move on. There are fights you just ignore. You chose to fight on.

You are not wrong in any way o, but learn to choose your fights wisely
See just look at the cowardly Nigerian statement above. It is people like this that destroyed Nigeria.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by fxexperts: 1:52pm On Oct 13
LordLicifer:
Some ignorant minds telling him what is 95k that he cannot leave for samsung? Wny is he righting samsung? Samsung are too big to fight.


So if Samsung are too big and what is 95k for Samsung? to refuse to give him back 95k Why is a too big company like samsung oppresing a poor customer and suing him? Why would samsung spend thousands on a lawyer but cannot give him back ordinary 95k?


Una dey tell ordinary man to leave 95k for a multi billion dollar company.

All.of una dey yarn dust cheesy na only in nigeria samsung fit oppress customer wey come purchase their product.

Try am for our side here na beg samsung go beg. Here wey we poor people dey enjoy fight with rich companies and rich people, dem go pay compensation quick quick companies do not like going to court in a lawful country it isn't good for their image especially with a customer, companies always tries hard to settle outta courts
Leave them dont mind those unfortunate Nigerians. they have been programed to think and act like that and thats the reason the politicians are dealing with them seriously, because normally an Average Nigerian is a coward and all they know is how to make noise and initial gra gra.

Iseddy:
You are right. I'm very sure the money he spent on lawyers and all the inconveniences is way more than 90k already. If he wants the A73 so bad why not accept the offer of adding money. Wisdom is profitable to direct. Moreover how did he intended to lock horns with Samsung in a court case where our judiciary system is corrupt, imagine his own lawyer even working with the opponent lawyers.
And the reputation damage to Samsung and that usless Nigerian company Finet is not enough for them to let go ordinary N93K.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by fxexperts: 2:11pm On Oct 13
Enosa1:
Some fight are not just worth the stress. You should have just taken the replacement and let sleeping dog lie.
Another defeated soul. a nation of cowards.

FlutterDollar99:
This is a long read but I will and get back to you

Modified.

I stopped reading when I got to "Enugu"

Everybody down south East needs to fight against fake and counterfeit products.
You might think it would only affect us is south west, but it goes worse
This is the consequence of not attending school. jumping to conclusion because you cannot read.

vincentont:
There is what they called service legal Agreement between Fintech and Samsung and one of them is found guilty of it. This same thing happened in SLOT around the same year and the customer was ready to take it to court, SLOT gave the customer a replacement just to avoid embarrassment and since Samsung is taking longer time to replace the phone. The funny thing is that A SLOT took Samsung to court because there was a bridge of their agreement but it was later resolved out of court. I got this info around 2023 but it happened 2022
This is the problem with Chinese companies they will never keep to their agreement. reason i like the western companies.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Enosa1(m): 2:54pm On Oct 13
Keep shut. Some fights are not worth it
fxexperts:
Another defeated soul. a nation of cowards.

This is the consequence of not attending school. jumping to conclusion because you cannot read.

This is the problem with Chinese companies they will never keep to their agreement. reason i like the western companies.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by ttmax09(m): 2:55pm On Oct 13
LordIsaac:
I read through your post. You are indeed someone I'd love to have as a friend. I'd say Nigeria doesn't really deserve you; you are suffering from the Nigerian factor.
I wish I could help...If you need a shoulder to lean on, please reach out to me anytime.
Like shey you get, I like people like him honestly, it's just a shame the environment he found himself, and I can see some balderwash comments from some people on this same thread trying to bash him for doing the correct thing.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Infamous(m): 3:05pm On Oct 13
Joyebiere:
I don't do business or associate with people like you if you have 300k to buy phone what is 90k that you can't let go that you are fighting a big company like Samsung

Them even give you new phone
Defeatist
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by ASHLAND(m): 3:11pm On Oct 13
epainos:
@ coindecimal
Sir, the person who told you to drop this here is a genius. This will forever hurt Samsung.

Social media is the best way to fight bad eggs in big firms like Samsung. Samsung South Korea itself will be shocked to get this kind of news. That South Africa Samsung is also a dangerous bad place too. Some people in Samsung Nigeria and South Africa are the reasons these are happening.

And your ex lawyer was likely approached and paid to kill your case. Also, they likely approached the Nigerian company you bought it from.

You have this article here which is good. Nice one. Next plan, take the battle to the Samsumg headquarters. Copy all the court case updates, evidences, and send all to Samsung South Korea.

Oga, Samsung South Korea will run like a mad goat to compensate you big time. Cos they know that if this story reaches CNN or BBC, they are in for it.

So, also start planning to get contacts in Aljazera, BBC, CNN, Fox, etc to get your story. Oga, you don jam jackpot. Na me talk am.

Posting it here on Nairaland is the first step. Move it upward. They have the money to pay judges here. So, move it first to their headquarters. Those ones will likely solve it fast. But if one of those bad people blocks it again, you move it to BBC, CNN, etc. Its not too hard. Go to their websites and send emails you have a story with evidences. And give them the link of this thread. Dont send to them all, but to one first. If that one replies, follow it up. This is the joker you will use as your gate pass to big media platforms out there.

This first step is your baddest move. And the mod who pushed it to the front page is a gee. Thanks to him/her.

Sir, you have already won this case.

After winning the case, you will face that company you bought it from here again. That one will prostrate before you. Then, report your ex lawyer to Nigeria Bar Association. They will deal with him. Also, report the Samsung lawyer who threatened you. But these will come after Samsung South Korea steps in or after one of the big media published your story.

Sir, I am seeing $100K+ compensation here oooo. Even $1M+ if you play it well. But can be low if Samsung South Korea quickly steps in.

Goodluck sir.
He also need to go to twitter (X) handle, Facebook and Instagram of both Samsung International and that of its registered dealer to lay-down how both have been treating him.
This is the type of case Nigerian lawyer supposed to be interested to take, even without demand any advance payment. Sue both manufactural and the dealer for reasonable amount for extortion and inconveniences then share the money.
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Infamous(m): 3:12pm On Oct 13
NaijaHelper1:
You overplayed your hand my bro
SMH
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Roon9(m): 3:18pm On Oct 13
starpower:
Hmm, make person no jam you o.
Its insane bro
Re: Samsung Warranty Dispute: How I Ended Up Facing A ₦7 Million Counterclaim by Anonymous1900: 3:53pm On Oct 13
I sincerely feel for you and hope you get a meaningful resolution. Samsung taught me how to always consider the after sales/customer service experience of a product after purchase as part of the value and experience of the product beyond the glitz, glamour, and capabilities of the product. Specifically for 2 products on 2 separate occasions. First, a Samsung watch and then the Samsung Fold 5. In both cases, during the after-sales process, even going as far as getting a police report for one case as suggested by Samsung, I was left with an awful taste in my mouth. Needless to say, I lost out on both occasions without any resolution, through no fault of mine. The only thing I did not do, unlike you, was begin the legal process, even though i have similar documentary evidence like yours to demand real resolution. Instead, I ate humble pie and swore I would never use or recommend any Samsung product to even my enemy, no matter how shiny the product on offer looked, since i now know something, others don't from my experience. When/if you have a problem with a Samsung product after purchase, you are royally screwed. Your only hope is to pray you never have an issue; however, the cost of that hope seems too expensive for my peace of mind. In my case, I even bought my products directly from Samsung, yet no support.
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