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Customer Care Representative - Jobs/Vacancies - Nairaland

Nairaland ForumNairaland GeneralJobs/VacanciesCustomer Care Representative (1828 Views)

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Customer Care Representative by pozcoma(op): 4:21pm On Jan 06, 2015
POZCOMA is a telecommunication organization that is into partnership with Etisalat. We are looking for the following position.

PRIMARY RESPONSIBILITIES

Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

REQUIREMENT
Must be an OND holder
Must have a computer knowledge
Should have three years experience
Must be willing to relocate to other West African Countries

All Applicants should forward their CV's to pozcoma@gmail.com before 24/1/2015
Re: Customer Care Representative by Nobody: 4:49pm On Jan 06, 2015
OnD holder with 3 years experiencehuh Willing to relocate?? huh huh Na wa ooo.....see conditions....the labour market in Nigeria must not continue this way ooo. angry
Re: Customer Care Representative by Nobody: 6:43pm On Jan 06, 2015
freemon50:
OnD holder with 3 years experiencehuh Willing to relocate?? huh huh Na wa ooo.....see conditions....the labour market in Nigeria must not continue this way ooo. angry
grin grin grin grin grin cool
Re: Customer Care Representative by macklef(m): 8:20pm On Jan 06, 2015
freemon50:
OnD holder with 3 years experiencehuh Willing to relocate?? huh huh Na wa ooo.....see conditions....the labour market in Nigeria must not continue this way ooo. angry
Heheh, they are looking for an OND older whose life dey wanna finish.
So 3yrs after OND he should still be workinh bah? He shouldnt go futher, and wen he gets the job and gets relocated to Zambia, how would he ever become a graduate?
Re: Customer Care Representative by dominique(mod): 9:37pm On Jan 06, 2015
What is their website? This looks like scam to me.
1 Reply

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