₦airaland Forum

Jumia,

In the midst of all your acclaimed sales force, you're also forgetting excellent service delivery remains key. Few complaints were followed herein Nairaland (before creating this topic) and I stated in my last email correspondence to you in which I gave an ultimatum of returning my monies moreso a call from youR contact centre - in which you failed totally.

The subject of this topic refers and I'll go the length since you've finally brought me out of my comfort zone to make a complaint.

I already bought and paid for the "same item" after all the incompetencies and now I need my money and nothing else.

Where's my money?!

CC:
JumiaOnline
Obinoscopy

Use pay on delievery next time

guy don't pay for goods you are yet to claim title, bought a washing machine from them but paid on delivery.

fiverrwin:
Use pay on delievery next time

slimmax:
guy don't pay for goods you are yet to claim title, bought a washing machine from them but paid on delivery.

That's the point! I pay on delivery for all items from Jumia.

I purchased various items which were paid for on delivery. That which happened to be a gift had to be returned at a later time (another challenge of its own) due to some defects and of course, Jumia has chosen to sit on a bomb waiting to explode instead of return my funds as they promised to do.

Did you pay for the products online?

Hello Tinville,

We sincerely apologise for the inconvenience caused while shopping with us.

Kindly revert with your order details (order number, email, phone number, first name or last name) to help us ensure the issue is immediately resolved.

Jumia cares.

That is what we are talking about. A company that accepts its mistakes and apologizes. We all need to assist Jumia to grow...Am a delighted shopper!!!

JumiaOnline:
Hello Tinville,
We sincerely apologise for the inconvenience caused while shopping with us.
Kindly revert with your order details (order number, email, phone number, first name or last name) to help us ensure the issue is immediately resolved.
Jumia cares.

Hi JumiaOnline,

The subject of this topic states my order details (which was failed and had already been paid for).

Last mail was sent on 29/01/2015 6:29AM with topic - RE: [Jumia Customer Service] Re: RE: Failed Delivery‏ - to your "service" and "support" emails (don't wanna place them here)

I anticipate your feedback.