Post Of Customer Service Manager @ Nichoventures - Jobs/Vacancies - Nairaland
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Post Of Customer Service Manager @ Nichoventures (910 Views)
Maersk Export Customer Service Manager Recruitment 2018 / Urgent Need Of Customer Care Officer (2) (3) (4)
(1) (Reply)
| Post Of Customer Service Manager @ Nichoventures by nichoventures: 10:46am On Aug 22, 2015 |
Customer service managers ensure
that the needs of customers are being
satisfied.Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for. They may work at various levels,from head office to the front end of the business
Duties/Responsibility
•Helping to develop and implement
a customer service policy for an entire organisation;
•Finding ways to measure customer
satisfaction and improve services;
•Managing a team of customer
services staff;
•Handling face-to-face enquiries
from customers.
Typical work activities
•Providing help and advice to customers using your organisation's products or services;
•Communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may
be complex or long-standing problems that have been passed on by customer service assistants;
•Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
•Issuing refunds or compensation to customers;
•keeping accurate records of discussions or correspondence with customers;
•Analysing statistics or other data to determine the level of customer service your organisation is providing;
•Producing written information for customers, often involving use of computer packages/software;
•Improving customer service procedures, policies and standards for the organisation
•Meeting with other managers to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
•Leading or supervising a team of customer service staff; learning about the organisation's products or services and
keeping up to date with changes;
•keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending
courses.
Education and Experience
•Relevant bachelor's degree (HND/B.sc)
•Customer service experience
•Supervisory experience
•In-depth knowledge of customer service principles and practices
•Proficiency in CRM systems
proficiency in MS Office applications
product knowledge
Key Competencies
•Communication skills
•customer service focus
•Supervisory skills
•Problem analysis and problem-solving
•Decision-making
•Planning and organizing initiative
•Flexibility
•Presentation skills
•Stress tolerance
SALARY
Between 10000-150,000
Applicant should submit his/her CV to Nichoventures limited email address:
Nichoventuresltd@gmail.com |
| Re: Post Of Customer Service Manager @ Nichoventures by Jimdonnet(m): 10:55am On Aug 22, 2015 |
nichoventures:
Customer service managers ensure
that the needs of customers are being
satisfied.Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for. They may work at various levels,from head office to the front end of the business
Duties/Responsibility
•Helping to develop and implement
a customer service policy for an entire organisation;
•Finding ways to measure customer
satisfaction and improve services;
•Managing a team of customer
services staff;
•Handling face-to-face enquiries
from customers.
Typical work activities
•Providing help and advice to customers using your organisation's products or services;
•Communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may
be complex or long-standing problems that have been passed on by customer service assistants;
•Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
•Issuing refunds or compensation to customers;
•keeping accurate records of discussions or correspondence with customers;
•Analysing statistics or other data to determine the level of customer service your organisation is providing;
•Producing written information for customers, often involving use of computer packages/software;
•Improving customer service procedures, policies and standards for the organisation
•Meeting with other managers to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
•Leading or supervising a team of customer service staff; learning about the organisation's products or services and
keeping up to date with changes;
•keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending
courses.
Education and Experience
•Relevant bachelor's degree (HND/B.sc)
•Customer service experience
•Supervisory experience
•In-depth knowledge of customer service principles and practices
•Proficiency in CRM systems
proficiency in MS Office applications
product knowledge
Key Competencies
•Communication skills
•customer service focus
•Supervisory skills
•Problem analysis and problem-solving
•Decision-making
•Planning and organizing initiative
•Flexibility
•Presentation skills
•Stress tolerance
SALARY
Between 10000-150,000
Applicant should submit his/her CV to Nichoventures limited email address:
Nichoventuresltd@gmail.com
pls do you have have a menial job for olevels |
| Re: Post Of Customer Service Manager @ Nichoventures by Nobody: 3:45pm On Aug 22, 2015 |
nichoventures:
Customer service managers ensure
that the needs of customers are being
satisfied.Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for. They may work at various levels,from head office to the front end of the business
Duties/Responsibility
•Helping to develop and implement
a customer service policy for an entire organisation;
•Finding ways to measure customer
satisfaction and improve services;
•Managing a team of customer
services staff;
•Handling face-to-face enquiries
from customers.
Typical work activities
•Providing help and advice to customers using your organisation's products or services;
•Communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may
be complex or long-standing problems that have been passed on by customer service assistants;
•Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
•Issuing refunds or compensation to customers;
•keeping accurate records of discussions or correspondence with customers;
•Analysing statistics or other data to determine the level of customer service your organisation is providing;
•Producing written information for customers, often involving use of computer packages/software;
•Improving customer service procedures, policies and standards for the organisation
•Meeting with other managers to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
•Leading or supervising a team of customer service staff; learning about the organisation's products or services and
keeping up to date with changes;
•keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending
courses.
Education and Experience
•Relevant bachelor's degree (HND/B.sc)
•Customer service experience
•Supervisory experience
•In-depth knowledge of customer service principles and practices
•Proficiency in CRM systems
proficiency in MS Office applications
product knowledge
Key Competencies
•Communication skills
•customer service focus
•Supervisory skills
•Problem analysis and problem-solving
•Decision-making
•Planning and organizing initiative
•Flexibility
•Presentation skills
•Stress tolerance
SALARY
Between 10000-150,000
Applicant should submit his/her CV to Nichoventures limited email address:
Nichoventuresltd@gmail.com
@bolded I guess that meant 100k  Pls wats d location |
