Dear NL,

I made a transaction online with my Firstbank card for a certain amount and a different(larger amount) was finally debited from my account. after months of complaint they explain to me that the initial amount(on the transaction receipt) was less than the FX and they were making a loss so they returned that amount to my account and debited a different amount from me( more than 30k difference).

I think this is fraudulent and I would like to know if there is any organization, maybe like the CBN who I can actually report this to.

Report to CBN, they will be glad to do something about it.

do u have any contact which i can complain to?

tendercharles:
Report to CBN, they will be glad to do something about it.

Was it an international transaction? If so, then your bank did that as a result of FX Rate

And there isnt anyone you can report to

coolsix:
Was it an international transaction? If so, then your bank did that as a result of FX Rate
And there isnt anyone you can report to

The price on the website was in Naira, so was my receipt. so am confused?

peren:
Dear NL,

I made a transaction online with my Firstbank card for a certain amount and a different(larger amount) was finally debited from my account. after months of complaint they explain to me that the initial amount(on the transaction receipt) was less than the FX and they were making a loss so they returned that amount to my account and debited a different amount from me( more than 30k difference).

I think this is fraudulent and I would like to know if there is any organization, maybe like the CBN who I can actually report this to.

Here is the details of CBN consumer complaints centre and the process to go about it:4

CBN Complaints centre
Complaints to Consumer Protection Department

You can only direct your Complaints to CPD upon the failure of your Bank/Financial Institution to resolve your complaint within the 2 weeks timeline given by the CBN.

Contacting Consumer Protection Department

You can contact the CPD through the following channels:
E-mail: cpd@cbn.gov.ng
Letter: Director, Consumer Protection Department
Central Business District, Abuja
Your letter of Complaint should be addressed to the Director, Consumer Protection Department. You can submit your letter at the CBN Head Office OR at any of the Central Bank of Nigeria branches of nationwide.
Does the CPD Deal with all Types of Complaints?
The CBN deals with all financial related complaints so far as it is against Financial Institutions within its regulatory purview. How to Write an Effective Complaints Letter

Your complaint should be clear and concise to avoid ambiguity. The Complaint letter (petition) should contain amongst other things the following:
• Name, Address, Contact Phone Number & E-mail of the Complainant;
• Name of your Financial Institution;
• Personal banking details (Do NOT include PIN & Passwords, please
• History/Date of the transaction in dispute;
• Amount claimed (if any);
• Attach relevant documents to support you claim and;
• Evidence to show that you have first lodged the complaint at your bank.
You can make your further inquiries and obtain additional information on the Complaints Handling Process of the Central Bank of Nigeria from the Complaints Unit of your Bank/Financial Institution or from CBN offices nationwide.

peren:
The price on the website was in Naira, so was my receipt. so am confused?

The price could be stated in any currency but it would be a foreign/international charge. Like your bank said, it was the FX rate.

I don;t think it was a Nigerian Website/Transaction

peren:
do u have any contact which i can complain to?

you can use CBN contact us at their website.