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Nairaland Forum / Science/Technology / Phones / RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! (965 Views)
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RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by Brains1313(m): 3:46pm On Mar 10, 2016 |
Hello guys! I wish to bring to the notice of fellowl Nairalanders about the dubious activities of MTN in randomly deducting more than the used amount per call from their unsuspecting customers. I have repeatedly observed for some time now that MTN has been charging me far more than the duration used during most calls. Yesterday, I made a call for 68 seconds which was supposed to cost N7.48 at 11kobo per second. But instead MTN deducted the sum of N27.20K from my account. When I called their Customer Care Unit (180), I was told I had been migrated from Trutalk Plus (without informing me) to a different plan which is 20k per second. Now if you calculate 68 seconds by 20k per second (68 x 0.20K), you will get a total of N13.60. What a RIP OFF! Interestingly, the Customer Care official apologized and confirmed they actually over charged me. So, instead of deducting N13.60, they had deducted more than N27 which is 100%. I was so angry that I told them a piece of my mind. Thereafter, they repeatedly apologized and promised to refund the difference (N13.60) back to my account within 24 hours. SAME THING HAPPENED TODAY! By the time I made my second or third call today, I discovered they had cheated me again. This was what happened. I made a call for 317 secs and they deducted N126.80. Now if you multiply 317 by 20Kobo (317 x 0.20k), you will get a total of N63.40K. This means they charged me N63.40 extra (100%). In my opinion, MTN has set their system on autopilot to randomly make extra deductions from users of their network without the users knowing it. This is PURE FRAUD. Imagine deducting 10kobo from over 50 million lines every hour for one month. I want to use this Platform to implore Nigerians to calculate the actual amount used after each call because MTN is set to recoup the NCC fine from you and I. On the other hand, if you had similar experience, kindly tell us about it. Nigerians beware! God bless Nigeria. 1 Like |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by JewelRegi(f): 3:55pm On Mar 10, 2016 |
Jst like petrol station adjust there meter so do network providers. |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by Lovetinz(m): 4:02pm On Mar 10, 2016 |
Port. |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by Ifeanyi4491(m): 4:52pm On Mar 10, 2016 |
Bro Mine is Just Like film Trick, I recharge mtn 300 around 11pm and off my phone till 9am, check my account balance what i see now is 15.95 |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by Nobody: 4:56pm On Mar 10, 2016 |
Brains1313: My candid advice is that you allow that sim to receive calls while you use another network |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by resty4(m): 5:37pm On Mar 10, 2016 |
Ncc over 2 u, investigate. |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by RoyalRoy(m): 6:27pm On Mar 10, 2016 |
Brains1313: Calm down brov. From all the calculations you are definitely being charged at 40k per second. Now I asked a friend working at Mtn and he said, the bonus you get from each credit you load will be charged at 40k per second till its exhausted. Then your main account will then be charged at 20k per second. However, if your call runs from your bonus account into the main account, the system refuses to note the difference and goes ahead to charge you at 40k per second as it will charge on the bonus account. Hopefully they get to reset their system to be able to recognise when the credit on bonus account ends and when the credit in main account starts. |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by Brains1313(m): 4:25pm On Mar 11, 2016 |
asuustrike2009: I totally agree with you |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by Brains1313(m): 4:29pm On Mar 11, 2016 |
RoyalRoy: So, how do you react to the fact that each time I check my balance, it shows that I am still on the TRUTALK plan while they had migrated me another plan which I only discovered a few days ago. I checked my phone a few minutes ago and it still shows I am on TRUTALK. |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by RoyalRoy(m): 9:03pm On Mar 11, 2016 |
Brains1313: It's still True talk they migrated everyone on the old plan too. The tariff was just increased and there is no more #5 daily fee to make calls at 11k per second anymore. Rather it's a #20k per second rate across all board. |
Re: RED ALERT! MTN Is Silently Reaping Off Nigerians. Share Your Expereinces Too! by RoyalRoy(m): 9:04pm On Mar 11, 2016 |
Brains1313: It's still True talk they migrated everyone on the old plan to instead of the true talk plus that existed before. . The tariff was just increased and there is no more #5 daily fee to make calls at 11k per second anymore. Rather it's a #20k per second rate across all board. |
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