₦airaland Forum

This post was sent in by one of our readers.

"Hello Juicy Gossips, please help me post this on your blog and help me get answers. I tried ordering something on Jumia who claim to be Nigeria's number one online retailer. When i was about checking out, i noticed the delivery fee on the item i ordered was over N1,000. I looked for other options and found an option that allows me pick up the item myself from one of their stations. I decided to opt for one that was very close to my house.

To my greatest surprise, I also have to pay delivery fee for an item i'll be picking up myself from them. How? I used to think picking up your item yourself was free! Where did jumia learn this new technique from and what exactly am i paying for? They even charge as high as N400 for pickup. Haba Jumia....that is stealing.

So please i want to ask o, has anyone experienced this before? And can someone explain why i have to pay for picking up an item? I'll be checking the comments for your answers. I hope someone would help me see reason with them. And if not, then they should scrap that silly charge. They already collect commission fom merchants on every item sold on their platform so why this cunning way of making more money?
I attached screenshots so you'll believe me. Thanks.

Please who has answers for this young lady?

SOURCE: http://www.juicygossips.com.ng/2016/03/daylight-robbery-jumia-now-charge.html

I ve being paying Same too.

If I complain, dey will sa it's transport or something.

No wia in Nigeria is safe again.

The goods might not be at your location,transferrn it there might have cause the extra charges

shamack:
The goods might not be at your location,transferrn it there might have cause the extra charges

transferring goods from one jumia station to another is not supposed to incur additional cost. Then what do they collect commission for? They think its supposed to be just profit?

Mrbigman1:
I ve being paying Same too.

If I complain, dey will sa it's transport or something.

No wia in Nigeria is safe again.

transport indeed

veeluv2015:
transferring goods from one jumia station to another is not supposed to incur additional cost. Then what do they collect commission for? They think its supposed to be just profit?

what if the seller is in another state?