₦airaland Forum

It's high time we discussed about MTN and how they deduct our airtime without giving us the service we paid for.

Some time last year, I got a message from MTN saying I could make a 30 minutes call to a special number if I dialed a code, the service caused me 100 Naira to subscribe to. I subscribed twice and I couldn't use the service at all.

I called MTN customer care and all they did was to apologize and my money was never refunded. I couldn't do anything, my 200 Naira was stolen just like that by MTN.

Today, I was robbed by MTN again. I am an 100 level student of Kogi State University who ran out of money due to some expenses I didn't plan for, and I surely didn't plan for MTN to do this to me.

I had 16 Naira on my MTN sim which couldn't do anything initially. I wanted to call my uncle and elder brother who were willing to send me money (because my dad is late). As a broke guy, I went to my friend who's also suffering the same fate to borrow some money (did I say some money?), I was lucky to get a 100Naira from him and I promised to help him out if my plan worked.

I happily bought a recharge voucher and loaded it. I decided to subscribe to MTN BBLITED plan to enable me chat with my elder brother and use the remaining balance to call my uncle. I successfully subscribed to the BBLITED plan and 70Naira was deducted from my account. I called my uncle who narrated his ordeal to me on how he doesn't have money at the moment to send to me.

I had the biggest shocker after the call. My friend and I almost had heart attacks. MTN sent me this message.

"Sorry, you do not have sufficient credit to perform this operation. Please load a recharge card and try again. Thank you."

I initially thought it was a joke, I tried to browse with the plan I subscribed to but it didn't work at all. I sent 'status' to 21600 and I received a message that said my bb service isn't active.

I called MTN customer care about 4 times and they kept apologizing. I even begged a staff to help me, I explained how I struggled to buy the airtime, yet he just said sorry and hanged up.

Please somebody tell MTN to return my airtime if they aren't giving me my service. I am not used to begging or buying things on credit. I am writing this with my friend's girlfriend's phone. I really need to chat with my brother tonight. MTN should return my money, else I will swear for them and it's gonna affect their business here in Nigeria.

Please check the screenshots below and notice the time.


Lalasticlala help me get justice...

A friend just told me the same thing happened to him and he had to subscribe again. Is anybody experiencing this too?

MTN! Refund his airtime!!!

medexico:
MTN! Refund his airtime!!!

They should, because I really need it.