₦airaland Forum

I have been a frequent subscriber to the mtn 4.5gig for 2,500naira data plan for years now. I noticed some days ago that my internet wasn't working (i was been redirected to datareset.mtnonline), so i decided to call MTN's customer care to lay my complaint; due to the fact that i still had over 1.3gig of data which doesn't expire till the 16th of June, 2016.

Lo and behold, i was informed that the 4.5gig for 2,500naira has been decommissioned and is no longer valid; so therefore i have to resubscribe to another data plan.

I think this is rather unfair from MTN and a bit callous. I mean it wasn't my fault you rolled out new data plans without wondering what would happen to the those on your current data plans.

Here i am, typing this complaints at 2am rather than sleeping. MTN i need my data plan to be active again..

Cc: dragnet, puskin, honsule

But without evidence, how can we relate to you?

DesChyko:
But without evidence, how can we relate to you?

True that

DesChyko:
But without evidence, how can we relate to you?

saaedlee:
True that

Screenshots have been added

Mtn are being dubious these days

If MTN doesn't respond to your claims and restore your data, kindly report to the appropriate quarters so that they will investigate into this matter.

Though I must admit that MTN is working extremely hard to win her customers heart, customer care services is prompt and timely, and their call rates is the cheapest at the moment , but they must return your data back to you or at most compensate you for that.

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Thanks

Pls anyone with the contact of the appropriate authority to fwd the complaints to?
I was ripped off too.