₦airaland Forum

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bayaar:
Can u believe I subscribe for their 1.5gb on Monday just to check it on Tuesday morning and everything was swept clean. I later called them. They told me it'll be rectified. Tuesday gone, Wednesday nothing, Thursday nothing, Friday nothing.... I now called them yesterday again just to tell me that I've exhausted my 1.5gb. Those pple are d real barawo.

This is a trend that must be nipped in the bud.
Seun Mynd44 lalasticlala honsule and every other mod kindly push this to front page

Mtncomplaint:
Gracias compadre. Most appreciated

This is the time to fight them

My normal plan was transferred to a night plan.. I av calld both mtn and ncc for like week.. Until d sub expire. E tire me

tolu4you:
This is the time to fight them

I couldn't agree more

Mtncomplaint:
Anyone that has got a similar complaint please feel free to comment till this gets to front page

I had the-same issue with them. This was the thread I created few days back https://www.nairaland.com/3111008/not-subscribe-mtn-data-plan

As iam typing this, I and Mtn are still digging the issue out. If they think they can get away with it, then they must be mad.

Mtn is the biggest fraud of this 21st century.

Mtncomplaint:
I really do hope this Makes front page to draw the attention of all relevant authorities to the Ill treatment and rip-off trend being practiced by MTN. I had no plans to make my recent dealings with them public but after meeting up with a couple friends lastnight I discovered that about 5 of us present in the gathering had been ripped off and our data balance cleared by MTN this past week, each of us had all tried in private to have them resolve it but all to no avail.

On Monday the 16th of May 2016, I subscribed to the 3.5GB data plan for #2000, i got a flash message welcoming me to the bundle plan but never got a text message to that effect after which I decided to check my data balance. To my surprise it was 0mb not even up to 10mins after subscribing.

I called 180 almost immediately to raise a complaint and was told it would be fixed. I did have to call them about 3more times that night. Fast-forward to Tuesday evening, I called in again and was told it had been rectified. Checked my balance and saw 219mb which was a total shocker and I decided I was not going to turn on my mobile data until rectified. Called in again to register my displeasure and I was given their typical line, "we will forward your complaints to our technical team and within 24hrs it will be resolved".

Wednesday came, nothing done. I called in again and was told to wait another 24hrs.

Thursday came, nothing done still. As expected I was told to wait another 24hrs.

On Friday I had exhausted my patience. I called in and the customer care lady was about to have me on thesame routine diplomacy bout forwarding my complaints to technical team and 24hrs wait. I wasn't definitely going to have that cause it was starting to sound stupid and lame. I asked this lady to put me through to her supervisor, team leader since it was obviously that they had no power over my issue. This lady placed me on hold and ended the call, after struggling to call back the next customer care staff could not access my details and it all just seemed really funny to me as moments ago it was accessed. I got fed up and resolved to just switch sim and use another service provider for my internet use.

Just this evening MTN sent a text to say 'my data bundle cleared due to system challenges had been refunded'. Checked my data balance to see thesame 219mb and then I realised MTN is being smart with me.

Just Incase any of the guys at MTN comes across this post. It's really simple. If your technical team will not rectify my issue, have them take off that 219mb from my line cos I will not use what I didn't pay for, I paid for 3.5GB not 219MB.

I know there are obviously a whole lot of people who have had similar issues and even worse which never got resolved. This might seem like another rant but MTN please handle your business.

Aggrieved Subscriber.

cc Seun, lalasticlala, Puskin, honsule, dragnet, mynd44, JideSM

Apologies for all inconvenience experienced. Permit me to assist you by sending your number through Private Message. You can also follow the MTN Thread I created. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

Ajiswaggs:
i had d same similar issue with you, so I call their customer agent to complain about this issue and they are all telling that vi should be patient that the data will be return since Monday. So on Friday I browse through there website to have a live chat with them. They started telling stories again. Na that time I con vex den I abuse the person behind d chat and there company. Naa Ogun I use threaten the woman, after some minute I saw a call from them and the lady started pleading with me and she told me she will refund my card on Monday morning when she came back to work.

The inconvenience is highly regretted. Please PM your phone number so I can assist. You can also follow the MTN Thread https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

bayaar:
Can u believe I subscribe for their 1.5gb on Monday just to check it on Tuesday morning and everything was swept clean. I later called them. They told me it'll be rectified. Tuesday gone, Wednesday nothing, Thursday nothing, Friday nothing.... I now called them yesterday again just to tell me that I've exhausted my 1.5gb. Those pple are d real barawo.

The issue is still being worked on. Please note that some customers have been refunded. If your data is still yet to be refunded, kindly send your details via PM and you can also follow the MTN Thread I created. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

JideSM:
Apologies for all inconvenience experienced. Permit me to assist you by sending your number through Private Message. You can also follow the MTN Thread I created. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

Done

Mtncomplaint:
Ohhh and I almost convinced myself that this pattern of theft was a recent one. Sorry about it. Why didn't you formally take it up with them?

I got nothing to do. I sent them series of complaints and calls but they keep on saying after 24hrs, after spending 4 days the lady on 180 started telling me the system is very slow that my info was not coming up, I finally gave up after 7 days. Guys once thoz fools on 180 tell you that your details are still unavailable you should call after 1hrs I tell you just forget about it

JideSM:
The inconvenience is highly regretted. Please PM your phone number so I can assist. You can also follow the MTN Thread https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

this is my number @07031933273. I want a refund of my money because I just subscribe again yesterday

Ksslib:
I had the-same issue with them. This was the thread I created few days back https://www.nairaland.com/3111008/not-subscribe-mtn-data-plan

As iam typing this, I and Mtn are still digging the issue out. If they think they can get away with it, then they must be mad.

Mtn is the biggest fraud of this 21st century.

Don't worry sir. I am giving them a long rope for now. The excerpts of this thread will be fully utilized when the time comes

Mtncomplaint:
Done

Y'ello, as discussed on phone, the issue has been resolved. Thank you. You can also follow the MTN Thread I created for enquiries and complaints. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

New update:
This issue has been officially resolved.
Special thanks to JideSM for the prompt response, with more staffs like JideSM I believe MTN would have a facelift. Thanks to all participants on this thread.
Please do well to contact JideSM with all existing complaints and he will sure fix it.

Funny people, my 3. 1Gb was wiped off 2 weeks ago, I've called but na excuses i just they get, maybe their technical dept will refund me, maybe they won't.. called the ncc too

saddest part is that other networks are thrash here, so I'm effectively bound to mtn.. pot of beans country!

Mtncomplaint:
Loool, this gave a good laugh. Kindly let me know if they eventually refund your units on monday

they have refund back my 2000naira card back and compensated with 500naira credit making 2500

JideSM:
Y'ello, as discussed on phone, the issue has been resolved. Thank you. You can also follow the MTN Thread I created for enquiries and complaints. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

OK Mr Jide, I'm having issues with this your so called mtn. They ripped me off my data and when I called your stupid customer care, the ugly lady told me the night plan has been suspended and that I need to activate a new data plan on my sim which would be added to my previous suspended plan.i wasn't even notified that it was suspended. I only thought it was their smelly rubbish network fluctuating again. Please help.

wunmi2odun:
OK Mr Jide, I'm having issues with this your so called mtn. They ripped me off my data and when I called your stupid customer care, the ugly lady told me the night plan has been suspended and that I need to activate a new data plan on my sim which would be added to my previous suspended plan.i wasn't even notified that it was suspended. I only thought it was their smelly rubbish network fluctuating again. Please help.

Even as much as I understand that you're angry please learn to choose your words properly. That's too much cursing and unnecessary insults you've got on there. Keep on like that and no one would take you seriously. Like I stated earlier, this is a complain thread not a hate thread. Please be cautious of your utterances