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violam:
stanbic ibtc debited me N334,919 for amazon transactions done over 2-3weeks ago which amazon had already collected settlement for. I was debited by amazon for this transactions and today ibtc is saying they will charge me for all previous transactions as they were not aware that their system process in Naira and I have to pay.
I called amazon and they said they only collect amount on the invoice. I have been purchasing on amazon using my card and paying in Naira for over 2years.

now stanbic sent out sms today after these debits saying you cannot use your card in another currency but I spoke with my lawyer and was told as long as the transaction was done before that message we have a case as their action is illegal.

Stanbic has been trending today as they have been debiting people for illegally.

we have complained to the consumer protection department of the CBN today and we're told to write them and give them 2 weeks to return the money and cc the CBN on CPD@CBN.GOV.NG OR CAB@CBN.GOVE.NG

in the email. Please if you were debited do not take this as the normal Nigerian "let's leave it to God". We need to demand accountability and stand up to these South African companies that come to Nigeria and do as they please.

this is so unfair and I must get my money back.
Mods please I beg you get this to front page as this is so unfair.
(please overlook any typos as I'm just so pained)

I have not been debited, but in a way, I am somehow hoping and praying that they would because stanbic has somehow seemed to escape my 'net' for a while now. I've been meaning them for a while now, maybe this just might be where they slip up.

I will be writing them a letter as directed by cbn. Tomorrow I will send it.

jesbu:
I will be writing them a letter as directed by cbn. Tomorrow I will send it.

I wrote them a mail for my own unlawful debit and they said they are looking into it and will reply me shortly. Please what type of letter did you write? Paper letter or letter sent through mail? Thanks

bdavis:



I have not been debited, but in a way, I am somehow hoping and praying that they would because stanbic has somehow seemed to escape my 'net' for a while now. I've been meaning them for a while now, maybe this just might be where they slip up.

Ok, I just got debited! 112k, guess that answers the first time of my prayers, waiting for the 2nd part of my prayers to be answered

bdavis:


Ok, I just got debited! 112k, guess that answers the first time of my prayers, waiting for the 2nd part of my prayers to be answered

I have mailed them and they have been talking trash. Did you notice from their attachment that what they claimed was spent on each transaction were formulated by stanbic? Where I spent $300, they calculated it as $300 plus. My next plan is sending mail and copying CBN. Please how did you resolve gtbank issue

nek12:


I have mailed them and they have been talking trash. Did you notice from their attachment that what they claimed was spent on each transaction were formulated by stanbic? Where I spent $300, they calculated it as $300 plus. My next plan is sending mail and copying CBN. Please how did you resolve gtbank issue

Well for my own, the amount they claimed I spent was actually what I spent. The only discrepancy I think is that when I did the spending, their dollar rate was actually 295 or thereabout, mayb 300 max as opposed to the 335 they are now using as basis for their calculation, which is even higher than their present rate

As per the GTBANK issue, I copied CBN, but before CBN could respond, the item I bought wasn't delivered, so paypal canceled the transaction and GTB refunded what they charged+the 2nd double charged that was done on my account, thereby narrowly escaping my wrath.

I think we should all form a concerted effort to fight this. We should all keep the record of our communication with stanbic, and make sure that all communications are by mail so that there can be proper records, if you do communicate via phone calls, make sure the call is recorded in such a way that conversations from both ends can clearly be heard.

If after mailing CBN, stanbic still won't budge, which I am seriously hoping and praying that they wouldn't, then we can take it a step further by coming together and filling a class action suit against stanbic.

It's very obvious that if they do reverse the charges, they are hell bent on looking for other account holders who would not put up a fight to steal money from, since they seem to be debitting accounts that were previously not affected almost immediately after regularising accounts of people that had lodged complaints. So it's very apparent they hope to get away with this

Let's go there

bdavis:
I think we should all form a concerted effort to fight this. We should all keep the record of our communication with stanbic, and make sure that all communications are by mail so that there can be proper records, if you do communicate via phone calls, make sure the call is recorded in such a way that conversations from both ends can clearly be heard.

If after mailing CBN, stanbic still won't budge, which I am seriously hoping and praying that they wouldn't, then we can take it a step further by coming together and filling a class action suit against stanbic.

It's very obvious that if they do reverse the charges, they are hell bent on looking for other account holders who would not put up a fight to steal money from, since they seem to be debitting accounts that were previously not affected almost immediately after regularising accounts of people that had lodged complaints. So it's very apparent they hope to get away with this

You are right. They are trying it out to see who it will stick with. They debited or froze my small 24,610.30 naira and I have been contacting them. They told me all the stories and sent that document of expected amount that should have been debited. I explained to them that I transacted using DCC and since they could not do what other banks did by restricting DCC, they should bear the brunt of their error. As long as some customers have been earlier refunded, I must be refunded. Waiting for Monday as they said they will look into it again and get back to me.

smileoly:

You are right. They are trying it out to see who it will stick with. They debited or froze my small 24,610.30 naira and I have been contacting them. They told me all the stories and sent that document of expected amount that should have been debited. I explained to them that I transacted using DCC and since they could not do what other banks did by restricting DCC, they should bear the brunt of their error. As long as some customers have been earlier refunded, I must be refunded. Waiting for Monday as they said they will look into it again and get back to me.

I will go all the normal route of making complaints, but in all honesty, I'll be doing it half-heartedly, because I'm actually hoping and earnestly praying they don't refund...I have to use a bank as scapegoat and hammer via one na

bdavis:


I will go all the normal route of making complaints, but in all honesty, I'll be doing it half-heartedly, because I'm actually hoping and earnestly praying they don't refund...I have to use a bank as scapegoat and hammer via one na

Any positive reply from stanbic ibtc bank yet? I have not received any positive reply or refund. Sunday makes it two weeks I reported, then it's off to CBN

smileoly:

Any positive reply from stanbic ibtc bank yet? I have not received any positive reply or refund. Sunday makes it two weeks I reported, then it's off to CBN

None, but some are achieving partial results by going to their banks and seriously causing a scene...but it's usually just partial results cos then they refund some and hold on to some. For me, I don't need positive result from them. Na court go settle am, in sha Allah

Has everyone here recovered their money from Stanbic?

nek12:
Has everyone here recovered their money from Stanbic?

No...have you?

bdavis:


No...have you?

I used five accounts, they have reversed 2 accounts, promised to reverse the 3rd account on 26th so I will be mailing with the fifth account on Monday. They are adamant on one account which happens to be mine, Na ICPC go settle our case now.

nek12:


I used five accounts, they have reversed 2 accounts, promised to reverse the 3rd account on 26th so I will be mailing with the fifth account on Monday. They are adamant on one account which happens to be mine, Na ICPC go settle our case now.

Why are they adamant on it?

smileoly:


I wrote them a mail for my own unlawful debit and they said they are looking into it and will reply me shortly. Please what type of letter did you write? Paper letter or letter sent through mail? Thanks

Write your complain to CBN at cpd@cbn.gov.ng
I did mine when skyebank debited me with N77900.00 and refused to reverse. When I wrote to CBN within 48hrs everything resolved.

bdavis:


Why are they adamant on it?

I don't even know because I don't receive auto response each time I send a reply to their email so I decided to call them to find out if they have not been seeing my mails and the person that I attended to me said they received so much mails from me which means they have been receiving the mail but decided to switch off the auto response on my account to claim otherwise. When I asked why the money has not been reversed, they gave me the DCC bullshit lecture so I told them that I will escalate the issue if they didn't reverse my money on 12th August. Till today no response. I guess they probably thought I was joking but I will show them on Monday that I meant business.

nek12:


I don't even know because I don't receive auto response each time I send a reply to their email so I decided to call them to find out if they have not been seeing my mails and the person that I attended to me said they received so much mails from me which means they have been receiving the mail but decided to switch off the auto response on my account to claim otherwise. When I asked why the money has not been reversed, they gave me the DCC bullshit lecture so I told them that I will escalate the issue if they didn't reverse my money on 12th August. Till today no response. I guess they probably thought I was joking but I will show them on Monday that I meant business.

OK, so you've not escalated to CBN before?

bdavis:


OK, so you've not escalated to CBN before?

I have done that severally, infact the last mail which I also copied cbn given them mandate of 12th to reverse the money but cbn no reply. You know at times cbn will not respond, they will just be mute. If they should force me to escalate to icpc, I will claim damages on their head. How far with yours?

nek12:


I have done that severally, infact the last mail which I also copied cbn given them mandate of 12th to reverse the money but cbn no reply. You know at times cbn will not respond, they will just be mute. If they should force me to escalate to icpc, I will claim damages on their head. How far with yours?

They told me to wait till 19th, na that damages me I dey after, so I just dey look dey

Kai! They just reversed mine o...when I was making plans.

bdavis:
Kai! They just reversed mine o...when I was making plans.

Please check your account. They reversed yesterday and later deducted them again early hours of today, is that the way they go about it?

bdavis:
Kai! They just reversed mine o...when I was making plans.

Resolved. Let me now fire them petition with my personal account.

nek12:


Resolved. Let me now fire them petition with my personal account.

And they just removed it again at 2:20am this morning.

bdavis:


And they just removed it again at 2:20am this morning.

They have resolved it, check your balance.

I bless God that mine has been resolved too. I have emptied the account till further notice.