₦airaland Forum

Customer Care Supervisor

Job Summary

DKT Nigeria is set to recruit for Customer Care Supervisor for its innovative Reproductive Health call center and helpline to offer high quality customer care services to millions of Nigerian Couples, Women, Youths and Healthcare Providers.
This new role offers candidates the opportunity to utilize their communications and supervisory skills in a helpline environment, providing support, advice and information to clients over phones.

Job Responsibilities

Lead setting up of Customer Care department within DKT Nigeria, this includes but not limited to planning of human and financial resources, customer care protocols and operational guidelines, management of both in-bound and out-bound calls and customer database.
Manage the day to day planning and operation of the DKT Nigeria Customer Care Department.
Act as a knowledgeable resource to team members and offer creative solutions.
Communicate daily, weekly and monthly Helpline/Call Center data metrics for the purpose of providing an accurate picture of the department’s productivity.
Identify, develop and implement protocols/system enhancements to assist in maximizing productivity and improving service quality in order to maintain client retention levels.
Help promote the Helpline /Call Center as an important contraceptive resource for women, couples, healthcare providers, young people and other support groups.
Ensure team members are fully trained and updated on best practice customer service. Ensure adequate induction training takes place for new team members and current team members are always updated on products, medical information and systems where appropriate.

Qualifications and Experience

Diploma in Social Science, Nursing, Social Work and related fields from accredited institutions.
2-3 years of supervisory experience in call center/ helpline is essential.
Previous experience in General Health/Reproductive health/Maternal Health/ Family Planning will be an advantage.
Proficient in MS office is essential.

Interested ? Click Here To Apply

Deadline: 30 September, 2016

11 days to go

3 days to go

Jobsdome:
3 days to go

location plz

queenex:
location plz

lagos