₦airaland Forum

nmreports:
Jobs have evolved, HR has evolved and the world generally is evolving. Change is something that is constant and we must all endeavor to ensure that we are up-to-date with trends in other for us to thrive in our job search or career aspirations.

CV/ Resume contents have moved from story telling to ''contents''. By ''contents'' I meant substance.
Figures and results of who you are, what you have achieved and what you are able to do.
Meetings and general office discussions are now dependent on data and figures rather than words.

Having this perspective would help you generally so when next you are applying for a customer service role, let it look like something below:

REMEMBER, ALWAYS QUANTIFY YOUR ACHIEVEMENTS

Read How To Write A Winning Resume Generally Here: http://www.hrtechnique.com/2016/08/how-to-write-winning-resume.html

*********************

MICHAEL BOLARINWA
Plot 2, Maryland Crescent, Maryland | +23480679650** | michael@somedomain.com | Social Media URL

Call Center Pro with Inbound & Outbound Experience
Sales | Customer Service | Social Media

Customer-centric (English-Spanish), call center representative with a history of top-ranked production in inbound and outbound call centers.

Call Center Operations
Inbound & Outbound Call Handling
Internet Research
Complaint Handling & Issue Resolution
Telephone Sales & Customer Support
Customer Service Excellence
Order Processing
Data Entry and Database Administration

Professional Experience
ABC company | Lagos, Nigeria
Call Center Representative 2014 to 2017

Award: Top performer and revenue-generator. Consistently ranked best in company-wide issue resolution.

Client Services: Negotiate with clients to resolve account delinquencies, earning client trust while maintaining company loyalty and continually achieved 90%+ quality assurance

Team Development: Mentored associates and new intakes on a one-on-one basis to review KPIs and account results.

Process Improvement: Created a simplified checklist for monitoring daily and weekly collections that helped increase team production results by up to 15%. Also developed a simple weekly reports to help teams recap weekly progress and bottlenecks.

Education
University Degree (2:2), XYZ University | Sapele, Lagos.

Skills
CRM; Salesforce.com; Zendesk; MS Office; chat/ IM systems.


Source: www.HRtechnique.com

Selfhood:
This is awesome. Someone can even replicate this with ones CV.
This would help tons of people.

diiadem:
what about a fresh graduate without experience in CRM?

nmreports:
Will work on that.

diiadem:
OK

davidkingrichie:
I am impressed. I get a lot of rubbish looking CVs week in week out. Good job!

nmreports:
You think this format would be helpful?.

davidkingrichie:
I am impressed. I get a lot of rubbish looking CVs week in week out. Good job!

Moheat:
Thanks OP. This is coming at the right time.

jasperism:
Ovoko, the cv even carry award. Bye sir