₦airaland Forum

I encountered the most horrible customer service experience at ecobank yesterday. precisely their m/m way branch in kano state. i went to the bank to do some withdrawals the queue was out of this world but being that i really needed cash for the weekend i had no option than to wait. My first thought was to apply for an instant ATM card so i could just avoid the long queue and use any available ATM but i was told they don't issue instant card at the branch.After waiting for hours the tellers stopped attending to customers as they claimed no network. the woman whom i presume to be the manager was seated on her chair busy chatting on her tablet without a care on what the customers were going through.it was only after some customers started raising their voices and creating a scene that she stood up and asked the tellers why they werent paying and when they told her no network she went back to her seat and continued whatever she was doing on her tablet.i had to walk up to her to see if there was a way i could be assisted since i was already running late but the manner in which she responded to me was very rude.it got to apoint so many customers had to angrily tear their withdrawal slips and walk out of the branch myself included. Ecobank has never been known as a customer friendly bank but this is the worst i have experienced and the thing is other customers in the bank that very day has no single good opinion of that woman and the branch in general.
Ecobank will soon be a dead bank if they continue like this as for me first thing on monday morning iam moving my little funds with them to another bank.

Is that a bank

They are like that in almost all their branches...Lagos inclusive. I think Ecobank management doesn't really care about investing in customer centric staff hence the reason their staff don't care too. Their clientele is made up of old monies and Corporates interested in loans. Therefore, their main customers don't really come into the banking hall...so they can do anyhow.

One of my duties from a job I had way back was bank running and each time I had to visit the Adeniyi Jones Branch I used to despair. From the struggle to get into the banking hall( they had a dreadful door then) and the rude attitude of the cashiers...no be small thing. They didn't use to have crowdy hall(not surprised), the few that come in must be kept unnecessarily. Like that is not enough, they are the last bank standing with unattractive looking staff In this age where image is everything, Ecobank is a joke

abbello:
I encountered the most horrible customer service experience at ecobank yesterday. precisely their m/m way branch in kano state. i went to the bank to do some withdrawals the queue was out of this world but being that i really needed cash for the weekend i had no option than to wait. My first thought was to apply for an instant ATM card so i could just avoid the long queue and use any available ATM but i was told they don't issue instant card at the branch.After waiting for hours the tellers stopped attending to customers as they claimed no network. the woman whom i presume to be the manager was seated on her chair busy chatting on her tablet without a care on what the customers were going through.it was only after some customers started raising their voices and creating a scene that she stood up and asked the tellers why they werent paying and when they told her no network she went back to her seat and continued whatever she was doing on her tablet.i had to walk up to her to see if there was a way i could be assisted since i was already running late but the manner in which she responded to me was very rude.it got to apoint so many customers had to angrily tear their withdrawal slips and walk out of the branch myself included. Ecobank has never been known as a customer friendly bank but this is the worst i have experienced and the thing is other customers in the bank that very day has no single good opinion of that woman and the branch in general.
Ecobank will soon be a dead bank if they continue like this as for me first thing on monday morning iam moving my little funds with them to another bank.

Wow....I have had a couple of issues them and someone advised that I send a mail to ENGcontactcentre@ecobank.com or call 07005000000. The issue was resolved b4 I knew it. No vex sha...

I have stopped using my Ecobank Acc, Ecobank is the worst bank in Nigeria. In short, I am planning to go withdraw the small money in my Acc and close it, the Acc is of no use to me.

Eco bank again!!!
Well, I Wonder why you guys have not learnt your lesson and move on.
Worst customers service bank.

Ecobank is a fleecing bank,i rmba how they scammed nigerians in 2008 with their much publicized ecoscam trans national offer.They wouldn't v tried dt in many countries. Rubbish bank of pen robbers