₦airaland Forum

ritux:
I totally agree with you but it is not that easy bro.

1. They will cut/disconnect your light without you knowing. Even if you are at home,they will tell you to go settle with their superiors in the office as they are working under instructions.

2. The people you are reporting to are so corrupt that they wont listen to you and will frustrate you. The district Discos are being given certain target by their Area Managers to refund a certain amount every month that is why some estimated bills are so high. The excess will be shared among themselves (Area Manager, commercial manager and any other smart ''eye when see''.

3. The Discos will tell you meters are not available so they will continue bringing their outrageous estimated bill.

4. You will be forced to pay something before they reconnect you while the dispute resolution process is ongoing because you don't want to be in darkness and the cost of running your gen is high.

You see, it is not that easy.

COdeGenesis:
THERE IS A CLAUSE. yOU HAVE TO BE A GOOD CUSTOMER WHO MAKES PAYMENT REGULARLY BEFORE THEY CAN REPLACE TRANSFROMERS FOR U

hpaje:
It's so annoying that most people don't even know their rights since NEPA/PHCN became a private owned entity. People are still of the mindset that when the transformer spoils, they should contribute and fix it; but that mindset should be washed away. If the Private company want to make money, let them fix it themselves. Apart from the MD (Maximum Demand) customers who have been mandated by NERC(Nigerian Electricity Regulatory Commission) not to pay their bills until they are metered, Do you know you can CONTEST AN ESTIMATED BILL with your DISCO?
[flash=200,000]
https://www.youtube.com/watch?v=bYOB6PkF7gk[/flash]

In case you don't know your rights, here they are.

1. All new electricity connections must be done strictly based on metering before connection. That is, no new customer should be connected by a DisCo without a meter first being installed at the premises.
2. All customers have a right to electricity supply in a safe and reliable manner.
3. All customers have a right to a properly installed and functional meter.
4. All customers have a right to properly informed and educated on the electricity service.
5. All customers have a right to transparent electricity billing.
6. All Un-metered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.
7. It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the DisCo serving the customer in line with NERC’s guidelines.
8. All customers have a right to refund when over billed.
9. All customers have a right to file complaints and to the prompt investigation of complaints.
10. All complaints on electricity supply and other billing issues are to be sent to the nearest business unit of the DisCo serving the customer.
11. If a complaint is not satisfactorily addressed, customers have a right to escalate the issue to the NERC Forum Office within the coverage area of the DisCo.
12. Customers have the right to appeal the decision of the NERC Forum Office by writing a petition to the Commission.
13. It is the customer’s right to contest any electricity bill.
14. Any un-metered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.
15. It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.
we just started having light after close to two months without light this was due to the fact that our transformer was vandalized and the inn cable was stolen which cost us about 600k plus to place it PHCN did not do any thing so we gat to contribute and replaced the cable last week before we started having light this country is a mess

Please do not allow people rob you of your hard earned money!!

hpaje:
It's so annoying that most people don't even know their rights since NEPA/PHCN became a private owned entity. People are still of the mindset that when the transformer spoils, they should contribute and fix it; but that mindset should be washed away. If the Private company want to make money, let them fix it themselves. Apart from the MD (Maximum Demand) customers who have been mandated by NERC(Nigerian Electricity Regulatory Commission) not to pay their bills until they are metered, Do you know you can CONTEST AN ESTIMATED BILL with your DISCO?
[flash=200,000]
https://www.youtube.com/watch?v=bYOB6PkF7gk[/flash]

In case you don't know your rights, here they are.

1. All new electricity connections must be done strictly based on metering before connection. That is, no new customer should be connected by a DisCo without a meter first being installed at the premises.
2. All customers have a right to electricity supply in a safe and reliable manner.
3. All customers have a right to a properly installed and functional meter.
4. All customers have a right to properly informed and educated on the electricity service.
5. All customers have a right to transparent electricity billing.
6. All Un-metered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.
7. It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the DisCo serving the customer in line with NERC’s guidelines.
8. All customers have a right to refund when over billed.
9. All customers have a right to file complaints and to the prompt investigation of complaints.
10. All complaints on electricity supply and other billing issues are to be sent to the nearest business unit of the DisCo serving the customer.
11. If a complaint is not satisfactorily addressed, customers have a right to escalate the issue to the NERC Forum Office within the coverage area of the DisCo.
12. Customers have the right to appeal the decision of the NERC Forum Office by writing a petition to the Commission.
13. It is the customer’s right to contest any electricity bill.
14. Any un-metered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.
15. It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.


Please do not allow people rob you of your hard earned money!!

badsaint:
This transformer issue in Nigeria is gradually becoming a business investment.

Some fool who had the God-given privilege of being the first Home owner in a street paid for the connection and the transformer in front of his house.

He then requested that anyone who is to connect electricity from his transformer is to pay 400,000 Naira to him before such connections can be made.

Whereas as at the time he purchased the transformer it was actually less than 3million plus the installation an estimate of 4million, and more than 20 houses use his transformer.

20 times 400,000 equals 8,000,000. That's profitable investment

MirJay:
. Can we really exercise such rights in Nigeria? I think the Op just wanted giving us hope, lost hope.

Tho am very happy for the improvement in light frequencies over here in Abj and am willing to pay what ever it costs to have a steady AEDC light.

Am also shouting out to Mr Fashola for proving he is not a one time wonder, thank u sir for all u have done.

But to Mr Buhari all i have to say is Ubanka!!!

OShepherd:
Similar to Nigeria constitution

Keneking:
Source?

15. It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.

- When you spend all your salary buying fuel and still pay estimated billing..you shall understand

smartty68:
As I speak right now, my solar panel is at the top of my head where ever I go, since our area transformer got bad they've never made any attempt fixing it even with the series of complains. I've been without light for a month plus now. PHED is a disappointment, Nigeria is a disagrace on the surface of the universe.

OP thank you for trying to gimme hope but no hope

hpaje:
It's so annoying that most people don't even know their rights since NEPA/PHCN became a private owned entity. People are still of the mindset that when the transformer spoils, they should contribute and fix it; but that mindset should be washed away. If the Private company want to make money, let them fix it themselves. Apart from the MD (Maximum Demand) customers who have been mandated by NERC(Nigerian Electricity Regulatory Commission) not to pay their bills until they are metered, Do you know you can CONTEST AN ESTIMATED BILL with your DISCO?
[flash=200,000]
https://www.youtube.com/watch?v=bYOB6PkF7gk[/flash]

In case you don't know your rights, here they are.

1. All new electricity connections must be done strictly based on metering before connection. That is, no new customer should be connected by a DisCo without a meter first being installed at the premises.
2. All customers have a right to electricity supply in a safe and reliable manner.
3. All customers have a right to a properly installed and functional meter.
4. All customers have a right to properly informed and educated on the electricity service.
5. All customers have a right to transparent electricity billing.
6. All Un-metered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.
7. It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the DisCo serving the customer in line with NERC’s guidelines.
8. All customers have a right to refund when over billed.
9. All customers have a right to file complaints and to the prompt investigation of complaints.
10. All complaints on electricity supply and other billing issues are to be sent to the nearest business unit of the DisCo serving the customer.
11. If a complaint is not satisfactorily addressed, customers have a right to escalate the issue to the NERC Forum Office within the coverage area of the DisCo.
12. Customers have the right to appeal the decision of the NERC Forum Office by writing a petition to the Commission.
13. It is the customer’s right to contest any electricity bill.
14. Any un-metered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.
15. It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.


Please do not allow people rob you of your hard earned money!!

mascot87:
How can I make a report? My community was billed 600k to buy a cable by PHCN officials

francisbiz:
BEDC, especially the Asaba branch, is the worst and most corrupt and most inefficient DISCO in Nigeria.
It is taboo for BEDC Asaba to take meter reading, they have refused distribute prepaid meter.
They even billed me N30,000 for a three bedroom flat in a month that we did not use any power, because the transformer did not work.
Asaba BEDC prefers to collect bribe at the threat of disconnection, to metering customers and paid officially.

They are the worst discos

laudate:
You are talking about BEDC. Come to Lagos and stay under EKEDC otherwise known as Eko Disco. You will swear for them every singe day of the year, when you see the size of their estimated bill. Meanwhile, they are experts at sharing more darkness, than light...

hpaje:
It's so annoying that most people don't even know their rights since NEPA/PHCN became a private owned entity. People are still of the mindset that when the transformer spoils, they should contribute and fix it; but that mindset should be washed away. If the Private company want to make money, let them fix it themselves. Apart from the MD (Maximum Demand) customers who have been mandated by NERC(Nigerian Electricity Regulatory Commission) not to pay their bills until they are metered, Do you know you can CONTEST AN ESTIMATED BILL with your DISCO?
[flash=200,000]
https://www.youtube.com/watch?v=bYOB6PkF7gk[/flash]

In case you don't know your rights, here they are.

1. All new electricity connections must be done strictly based on metering before connection. That is, no new customer should be connected by a DisCo without a meter first being installed at the premises.
2. All customers have a right to electricity supply in a safe and reliable manner.
3. All customers have a right to a properly installed and functional meter.
4. All customers have a right to properly informed and educated on the electricity service.
5. All customers have a right to transparent electricity billing.
6. All Un-metered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.
7. It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the DisCo serving the customer in line with NERC’s guidelines.
8. All customers have a right to refund when over billed.
9. All customers have a right to file complaints and to the prompt investigation of complaints.
10. All complaints on electricity supply and other billing issues are to be sent to the nearest business unit of the DisCo serving the customer.
11. If a complaint is not satisfactorily addressed, customers have a right to escalate the issue to the NERC Forum Office within the coverage area of the DisCo.
12. Customers have the right to appeal the decision of the NERC Forum Office by writing a petition to the Commission.
13. It is the customer’s right to contest any electricity bill.
14. Any un-metered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.
15. It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.


Please do not allow people rob you of your hard earned money!!