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Field Service Representative At Schneider Electric / Graduate Customer Service Representative At Darmac Engineers (2) (3) (4)
Customer Service Representative by NECTAR2803: 8:33am On Jul 31, 2017 |
Job description We are looking for a customer-oriented service representative who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. WHAT YOU MUST KNOW ABOUT CRS The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. Minimum qualification: OND Age limit: 26-34 years If you possess the following qualities, pleasesend CVs to heritageleedz@gmail.com Only the most qualified candidates will be shortlisted. |
Re: Customer Service Representative by loverboys: 8:35am On Jul 31, 2017 |
Re: Customer Service Representative by Sapiosexuality(m): 8:39am On Jul 31, 2017 |
HeritageLeadz? Bro, are you one of those GNLD people I'm compiling a list for? I mean those people who deceive the innocent and extort money before they are given jobs? Just asking. |
Re: Customer Service Representative by Pojomojo: 8:44am On Jul 31, 2017 |
Sapiosexuality:Sure he is |
Re: Customer Service Representative by Sapiosexuality(m): 8:46am On Jul 31, 2017 |
Pojomojo:NECTAR2803, what is the name of your company and address? 1 Like |
Re: Customer Service Representative by Pojomojo: 2:16pm On Jul 31, 2017 |
Sapiosexuality:Nothing ventured nothing gained. |
(1) (Reply)
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