Hello Familylanders, as I write this piece, I feel so bad and bitter for being badly treated/served by a cleaning company which shouldn’t exist anymore if the needs of consumers were considered as priority by the government. How on earth did this company get registered in the first place?

It all started when we had to relocate from mainland to our newly purchased home in Lekki, the agent advised that we needed to clean and fumigate the apartment before moving in. So, I asked him to suggest a good cleaning company. He recommended Femlak and I called to request their service without doing any findings about them. That was the beginning of my problem. We needed the cleaning to be done urgently so we were asked to pay 70% upfront. Of course, this rang a bell to me but my husband seemed less concerned; he went ahead to pay because he wanted us to move in as fast as possible. Let me also remind you that the quote for cleaning was issued by the company without inspecting the facility, they only asked for the number of rooms and all.

After payment, they were meant to come the next day; but for God only knows why, they kept on delaying, postponing and dragging till a week after; that was after much threats from hubby who is a senior Naval officer. To cut the long story, they finally came and appeared obviously unprepared for the cleaning service. I saw some shabbily looking boys and girls (about 4 or 5 of them) probably teenagers, looking scruffy and tired. They came with brooms, iron sponge, parkers, some rags and bleach…nothing more. For the benefit of doubt, I had to rush down to a nearby store to get some stuffs for myself, so I allowed them to start doing their magic since we had already paid for the service.

Lo and behold, as I stepped into the facility, what I saw made me suddenly mad. The guys were scrubbing the window pane hardly with their rusty iron sponge to the extent that it left scratches on the glass and the dirty water from the sponge rolled down to the wall to stain the already painted wall. In just about 25 minutes into the cleaning, one of them had broken the mirror of my expensive wardrobe in the master bedroom upstairs. I couldn’t control my anger; I had to call my husband to instruct them to stop immediately. After the whole drama, we realized that the estate agent selfishly recommended Femlak because of his relationship with the owner of the company and what he would get from the referral. They were all severely dealt with but I was totally disappointed about service delivery in Nigeria. Some people in my estate shared similar experience with other companies which I won’t mention here.

At this time when most of us advocate for “Made in Nigeria: products/services”, let us not forget that there are many dubious Nigerian companies offering fake services. They are everywhere around us looking for the next victim. Please, do your findings before contacting any company in Nigeria. I know that there are still some good companies, administered by Nigerians, rendering quality and affordable services. After my findings, I contacted (now revealing my identity as the wife of a Naval offer) some cleaning companies; but only two showed up. I finally chose Afterlife Cleaning Company www.afterlifecleaning.com 08180458852 (for some personal reasons though. I had to put their contact here so as to help others who don’t have time to start searching). https://www.nairaland.com/1363049/list-some-tested-trusted-companies There was no upfront payment, their service was remarkable (though I would score them 96%...not too perfect for me), and above all, my husband was also impressed. Don’t mind my epistle; I just feel it is right to help others who could fall into the same trap. Do you know any company that has impressed you, mention the name in this thread and if otherwise, mention the name too; this may be your little way of saving the world.

Exactly my thought. Wetin person eye no go see for this naija? Poor service delivery everywhere you go. My recent terrible experience was with GTBank. I used their Mastercard debit card at a Sterling bank ATM spot and my account was debited with no cash dispensed. There was a dispense error on a Friday morning. #YepaMogbe was all I could shout afterwards because i know that nothing works for Naija. I didn't get any reversal until 2 weeks after. The saddest part was that I was going to withdraw all I had in the account to get something very important. Terrible! @Op I share your pain and I know how it feels trying to pad-up a system that fails to work. E don tey wey I don give up on Nigeria. As per yur post, I sabi Afterlife Cleaning, na dem we dey use for our office.

When most companies are big, they pay less concern to their small paying customers. It is obtainable everywhere in the world. We have heard of poor service/product from Dell, Apple, Microsoft, CNN and even Nairaland. The only lesson is that don't keep your client complaining all the time. Work on your weaknesses and let your customer care be the forefront. Nobody holy pass my sister.My terrible experience na from APC and the Nigeria president. whoop-de-do!

budiliscious:
Exactly my thought. Wetin person eye no go see for this naija? Poor service delivery everywhere you go. My recent terrible experience was with GTBank. I used their Mastercard debit card at a Sterling bank ATM spot and my account was debited with no cash dispensed. There was a dispense error on a Friday morning. #YepaMogbe was all I could shout afterwards because i know that nothing works for Naija. I didn't get any reversal until 2 weeks after. The saddest part was that I was going to withdraw all I had in the account to get something very important. Terrible! @Op I share your pain and I know how it feels trying to pad-up a system that fails to work. E don tey wey I don give up on Nigeria. As per yur post, I sabi Afterlife Cleaning, na dem we dey use for our office.

Should you blame GTBank for this or Starl ing?

take this to twitter

Na so. Una Weldon o. This advertisement is nice. Even commenters follow. Impressed!

yvelchstores:
Na so. Una Weldon o. This advertisement is nice. Even commenters follow. Impressed!

Na so So, you think everyone is like you, marketing dresses up and down the net? Na OYO be your case. I know people like you.

Evaberry:
take this to twitter

And what difference does it make, madam?

OnlyMary:

Na so So, you think everyone is like you, marketing dresses up and down the net? Na OYO be your case. I know people like you.

I market not just cloths, I even market shoes and even cake. I can market tissue sef but I don't do it acting like a victim, I do my own direct, na me get business, na me dey market. Try it, much better.

yvelchstores:
I market not just cloths, I even market shoes and even cake. I can market tissue sef but I don't do it acting like a victim, I do my own direct, na me get business, na me dey market. Try it, much better.

This is why I rarely do social media or come here. People are too cynical and paranoid. They have not seen you or met you for once, yet they claim they know your generation and next. Mrs marketer...I rest my case. #ImOutOfHere #YouDonWin #BackToWork

yvelchstores:
I market not just cloths, I even market shoes and even cake. I can market tissue sef but I don't do it acting like a victim, I do my own direct, na me get business, na me dey market. Try it, much better.

How market? You dey sell second hand tooth pick too? I need like 3 cartons.

DanielJones:

How market? You dey sell second hand tooth pick too? I need like 3 cartons.

OnlyMary:

This is why I rarely do social media or come here. People are too cynical and paranoid. They have not seen you or met you for once, yet they claim they know your generation and next. Mrs marketer...I rest my case. #ImOutOfHere #YouDonWin #BackToWork

sorry o, Pls I was just playing. No vex. At least as we are talking back n forth, ur topic will stay on first page. Important for business if u understand me.

budiliscious:
Exactly my thought. Wetin person eye no go see for this naija? Poor service delivery everywhere you go. My recent terrible experience was with GTBank. I used their Mastercard debit card at a Sterling bank ATM spot and my account was debited with no cash dispensed. There was a dispense error on a Friday morning. #YepaMogbe was all I could shout afterwards because i know that nothing works for Naija. I didn't get any reversal until 2 weeks after. The saddest part was that I was going to withdraw all I had in the account to get something very important. Terrible! @Op I share your pain and I know how it feels trying to pad-up a system that fails to work. E don tey wey I don give up on Nigeria. As per yur post, I sabi Afterlife Cleaning, na dem we dey use for our office.

Biko did you call der customer care to complain?

For professional cleaning and fumigation services, household /office repairs, visit www.t-hub.com.ng to get exceptional services

yvelchstores:
sorry o, Pls I was just playing. No vex. At least as we are talking back n forth, ur topic will stay on first page. Important for business if u understand me.

Lol