A pensioner, Mrs Comfort Ashaye was allegedly chased away by Diamond Bank manager in Ikeji, Lagos after she went to lay complaint of her accumulated pension of N572k which disappeared from her account

President/Founder of Consumer Advocacy Foundation of Nigeria CAFON, Sola Salako Ajulo shared the story yesterday seeking investigation and refund for the woman.

We have now obtained the alleged true story of what really happened. Read the report from a Diamond Bank staff below…


“Our customer (comfort Ashaye) came to the branch sometime in march this year to transact and was told she had insufficient bal of N2 on her account..she expressed confusion and pain. The branch mgr took her into her office to comfort her and get better clarity on her account status. Upon further probe, it was discovered numerous mobile app withdrawals from her acct in excess of N500k. She was.asked if she had permitted/authorized any transaction by any means. She said no but informed of a certain male that called her asking for her BVN details. She also informed she hardly used her phone as its always under her pillow at home. Though she had the phone with her that fateful day and she showed the branch manager and DB staff the no that called her, which was a privately owned no (080). Further investigations led the DB staff to call the no which was answered but the guy also hung up as quickly as he picked it. Mamas phone also showed evidence of a 4 digit code- her mobile app pin in her sent msgs to this same unknown no. She claimed that she lived alone and all her kids lived elsewhere. However, DB promised to investigate further to assist urgently. Her subsequent visit after the easter break was with her son who came and he caused a scene witnessed by customers at the banking hall. He rained abuses, threats, causes and even called DB fraudulent. The bank security team came Into.the hall due to.this and with the DB staff tried to calm him and mama also joined to plead on his behalf. The DB branch team confirmed to mama that the matter had been escalated to the fraud unit in the bank and the unit had identified one od the fraudulent withdrawals to an account at fidelity bank and they were contacted to block the acct.although the funds had been moved since and the account owners unreachable. Following that feedback to mama ashaye, the branch was visited by an investigative journalist, who wanted our side of the story before going public. As per their policy, he was asked to get the customers introductory letter as the customers information was private. however he was informed of what transpired at mama’s initial visit and the fact that she was. called by an unknown person and her pin sent to.the same number. The journalist expressed surprise as these details were unknown to him and he reiterated that he could use same number to track the criminals as he had successfully done in the past. He collected the branch manager details and promised to come back to the bank within 2 weeks, but was not heard from him again. The investigation was also concluded and customer was fully briefed of their negligence and the bank was not liable but she maintained that she won’t take that, accusing that there must be an insider. This matter was since concluded in April after the son’s threat to deal with the bank.”


http://www.lailasblog.com/real-story-pensioner-allegedly-chased-away-diamond-bank-manager-pension-n572k-disappeared-account/

okay

Eiya

This is what I expected from unpaid workers............

Banks are skilled money sucker

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1) How long from mama's first visit to the DB manager to the 2nd visit?

2) Did the DB Manager get back to her as promised?

3) How come no one stays with the mama who could help her manage her a/c and finances?

It's very easy to lay blames, but the mama's children have their own fault. Go pick your mother if you are so rich enough. Leave the bank manager alone.

hmm

I knew the bank will come up with a very well orchestrated denial story and wont accept liability in any way, if Diamondbank is a responsible bank that cares about customers, the right thing to do is give mama at least half of the money while they investigate and try to recover the money. What if that money is the only hope for that old woman, do you expect her to die of hunger while they keep speaking big big grammar?

Ps-All you professors in Liability assessment mentioning me, if the old woman was hypertensive and died of stroke right there in the bank premises and the news got out like "Diamondbank customer dies in bank after account was emptied" we will know how denying liability will help their growth

Oga bank manager, You will also grow old someday

Diamond bank na bank? Put your money there at your peril

Ok

Sowie mama

What a pity. Poor old woman!
It shouldn't be a big deal to trace who committed this fraud with the details of the account the money was transferred to.


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omogin:
Diamond bank na bank? Put your money there at your peril

yes, Diamond bank na bank. which one you get?

Abeg make the woman go rest, she should be wiser next time. Age or ignorance shouldn't be an excuse

Ok

Sorry Ma...

fraduasters everywhere....Stealing from an old woman is totally unacceptable. Those fraduasters should return the money back to the old woman or be faced with a generational curse.

Hmmmmm. Diamond bank could have on their own helped mama and forget the shitty mouth making investigator.

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Educate the elderly in your family, they are like preys for these scammers.

Scream it into their head "mama papa anybody ask you about bank details or anything about bank, tell the person you will call back or you visit a branch, then call me"

Keep saying the above like 2-3 times, they will comport

mama ndo. chai akwa ariri. the person that
did that is probably reading this right now

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Yahoo boy use 500k flex.
Ordinary 500k na im you take buy curse on-top your bent head. RIP in advance bro.

I knew there was more to the story. People were fast in castigating Diamond Bank

If truly she sent her pin to the usual bvn scammers then there's little the bank can do

Truth is the bank can't be blamed . The customer was negligent. It's the usual BVN scam that the banks have warned all there customers about.


Our telecoms companies shld by now know how to track criminals. The case should be reported to the cyber crimes unit of the police force if they have any.

While i agree that the bank is not liable especially considering the woman gave out personal details, banks in general can do more to help customers. What is the point of the KYC noise that all make if they cannot help her track down the owner of the bank account the funds went into. All these useless banks know how to do is make you fill rubbish forms, then they go through the motion of nonsense verifications of home address before opening the account. If they follow the money and as long as they have one account the money went into, the culprits can be found!

bank manager ole! ole!!

This is just terrible.

This is a bank for goodness sakes, they are supposed to help this woman track that the money. It just seem like Banks absolve themselves from almost every aspect of responsibilities to their customers.

Why have a fraud unit if they can't track down and reverse the fraudulent transactions? They would only have to debit the offending accounts into a negative balance, but they are not ready to risk even the slightest loss, even though they turn over billions of naira in profit annually at our expense.

Diamond Bank is a useless bank and I'll never have any dealings with them.

Just too bad

nairavsdollars:
Oga bank manager, You will also grow old someday

Guy, when next someone calls you to ask for your bank details, give them. Don't worry, when they transfer all your money with the information you provided, go to your Bank manager and ask him to return your money. Don't keep your bank details confidential, Nairalanders will even pity you and contribute money to give you after saying "eiyah". Yes, blame your bank for your lack of common sense.