₦airaland Forum

theunnamed:
Those yaba nurses sef

theunnamed:
Those yaba nurses sef

Bobugee:
Hello NL,

Please I need your advice. My name is Bob, I own (and work in) a Grocery store where I'm privileged to see and meet different kinds of people on daily basis. Both classic and classless, young and old, fresh and gowdy, overbearing and sentimental... Name it.

Sometimes, we see customers who are always bent on frustrating our lives, ranging from..buying stuffs and threatening to return the goods demanding for a cash refund after the goods might have stayed with them for some couple of days to buying and refusing to pay.

There's this woman, (not really a regular customer) who called and ordered for a full bag of Rice. After we had arranged and supplied the rice, she was supposed to make a mobile transfer to our account, she informed us that she had a minor issue with her mobile App which she was supposed to get fixed before making the transfer.

Being an old cash paying customer, we agreed to part away with the rice pending when she settle the matter with her bank, she would make the transfer, meanwhile she had already have our account number cos she used to buy stuff from us before.

One week slipped by, no response! Two weeks gone, I didn't hear from her. Then I became worried and put three successive calls through immediately after the fifteenth day of the supply to know why she hadn't make the transfer, she didn't pick my calls. I allowed her, hoping that she may call back when she sees my missed calls. As she was the busy type. But she never called.

I became perplexed. Being concerned for her safety as this was unusual. Alas! She was fine, hale and hearty.

The following day, I called again and she didn't pick. Then I subsequently sent a text message informing her that her debt has been marked as an overdue, (After I had enquired for her work, family and life) that she should kindly make the transfer to my account details that was attached below the text message.


Then she replied me almost immediately, telling me to stop bombarding her with unnecessary calls and to stop sending her silly texts, then I should learn how to be courteous when writing to my customers.

Yeeyyy!..... Courteous?, Silly?, Bombarding?, what have those words got to do with my simple, honest and innocent text message?

Well, having been in this business for long, I have been accustomed to handling antagonism with diplomacy. So immediately as I received her response, I quickly sent her another text message apologizing for "not being courteous on my text" as she put it. But here, I tried to read in between the lines to see where I got it all wrong but I didn't come to term with anything tangible...


To cut the long story short, from that moment I received her text, I chose not to call her again until whenever she made up her mind to pay.

Two weeks after, that was barely a month after the supply, I got a call from her. At first, she asked me why I don't want to give her a breathing space simply because she bought a common bag of rice from us? I was almost getting pissed, but I tried as much as I can and remained very calm but right inside me, I was deeply infuriated that I almost yelled at her.


I apologized again and assured her it won't happen again.( I have already made up my mind not to supply any other thing to her house without making payment upfront)Then she went further and dropped off the missile which was exactly what informed this post...


She said she's no longer buying the rice, that we should come carry it, owing to the fact that the rice is rebagged, half-full and substandard... All these she never noticed until after one full blown month. Jesu! And beside, the Rice I delivered to her house was an original Thailand Rice that's filled to the brim.


I simply said OK and hung the call, promised to call back to(morrow)day.

The question is...

How do you handle overbearing customers and what would you have done if you are in my shoes??

Sombody help!

sutelk:
Had a similar experience yesterday. I run a diagnostic centre. At times patients come for examinations and don't have the full payment but we accept part payment, issue a receipt stating the outstanding payment and trust them to pay the balanc e when they come for their results. Some never return, some return to start begging you to release their results.
Yesterday, I met the Queen of touts, this woman promised to pay the balance of 2000 naira when she returns for her results and pleaded that the examination proceeds.
This woman returned for her results yesterday when everyone had closed, denied owing me the 2k refused to produce receipts and insisted on getting her results or a refund of her initial payment.
At first I refused giving her the results without her balance, but this woman grabbed my shirt, by the neck and even tore it. She caused a great scene.
There is a police station close by and I thought of alerting the police but you and I know Nigeria police.
At the end I gave her results after some neighbours intervened, she left bragging that it was because she beat me up.
I felt bad and cheated but I left her for God.
To your case, I think you should count your loses as someone suggested, get the bag of rice from her without creating a scene, repackage it in smaller bags and recoup what you can.
This is the naija we find ourselves. Too bad.

Bobugee:
Hello NL,

Please I need your advice. My name is Bob, I own (and work in) a Grocery store where I'm privileged to see and meet different kinds of people on daily basis. Both classic and classless, young and old, fresh and gowdy, overbearing and sentimental... Name it.

Sometimes, we see customers who are always bent on frustrating our lives, ranging from..buying stuffs and threatening to return the goods demanding for a cash refund after the goods might have stayed with them for some couple of days to buying and refusing to pay.

There's this woman, (not really a regular customer) who called and ordered for a full bag of Rice. After we had arranged and supplied the rice, she was supposed to make a mobile transfer to our account, she informed us that she had a minor issue with her mobile App which she was supposed to get fixed before making the transfer.

Being an old cash paying customer, we agreed to part away with the rice pending when she settle the matter with her bank, she would make the transfer, meanwhile she had already have our account number cos she used to buy stuff from us before.

One week slipped by, no response! Two weeks gone, I didn't hear from her. Then I became worried and put three successive calls through immediately after the fifteenth day of the supply to know why she hadn't make the transfer, she didn't pick my calls. I allowed her, hoping that she may call back when she sees my missed calls. As she was the busy type. But she never called.

I became perplexed. Being concerned for her safety as this was unusual. Alas! She was fine, hale and hearty.

The following day, I called again and she didn't pick. Then I subsequently sent a text message informing her that her debt has been marked as an overdue, (After I had enquired for her work, family and life) that she should kindly make the transfer to my account details that was attached below the text message.


Then she replied me almost immediately, telling me to stop bombarding her with unnecessary calls and to stop sending her silly texts, then I should learn how to be courteous when writing to my customers.

Yeeyyy!..... Courteous?, Silly?, Bombarding?, what have those words got to do with my simple, honest and innocent text message?

Well, having been in this business for long, I have been accustomed to handling antagonism with diplomacy. So immediately as I received her response, I quickly sent her another text message apologizing for "not being courteous on my text" as she put it. But here, I tried to read in between the lines to see where I got it all wrong but I didn't come to term with anything tangible...


To cut the long story short, from that moment I received her text, I chose not to call her again until whenever she made up her mind to pay.

Two weeks after, that was barely a month after the supply, I got a call from her. At first, she asked me why I don't want to give her a breathing space simply because she bought a common bag of rice from us? I was almost getting pissed, but I tried as much as I can and remained very calm but right inside me, I was deeply infuriated that I almost yelled at her.


I apologized again and assured her it won't happen again.( I have already made up my mind not to supply any other thing to her house without making payment upfront)Then she went further and dropped off the missile which was exactly what informed this post...


She said she's no longer buying the rice, that we should come carry it, owing to the fact that the rice is rebagged, half-full and substandard... All these she never noticed until after one full blown month. Jesu! And beside, the Rice I delivered to her house was an original Thailand Rice that's filled to the brim.


I simply said OK and hung the call, promised to call back to(morrow)day.

The question is...

How do you handle overbearing customers and what would you have done if you are in my shoes??

Sombody help!

sutelk:
Had a similar experience yesterday. I run a diagnostic centre. At times patients come for examinations and don't have the full payment but we accept part payment, issue a receipt stating the outstanding payment and trust them to pay the balanc e when they come for their results. Some never return, some return to start begging you to release their results.
Yesterday, I met the Queen of touts, this woman promised to pay the balance of 2000 naira when she returns for her results and pleaded that the examination proceeds.
This woman returned for her results yesterday when everyone had closed, denied owing me the 2k refused to produce receipts and insisted on getting her results or a refund of her initial payment.
At first I refused giving her the results without her balance, but this woman grabbed my shirt, by the neck and even tore it. She caused a great scene.
There is a police station close by and I thought of alerting the police but you and I know Nigeria police.
At the end I gave her results after some neighbours intervened, she left bragging that it was because she beat me up.
I felt bad and cheated but I left her for God.
To your case, I think you should count your loses as someone suggested, get the bag of rice from her without creating a scene, repackage it in smaller bags and recoup what you can.
This is the naija we find ourselves. Too bad.

phililp:
Wedon For That Great Diplomacy Shown..
Say Am In Ur Shoes, I Will Jejely Goan Carry My Rice, Then Let The Anuofia Come To My Store Again,
She: I Need A Crate Of Egg.
Me: E No Dey
She: Is That Not Crates Of Eggs Am Seeing?
Me: It Is, Its 5000

A Costomer Comes In

Customer: Ogar Create Of Egg Na Ha Much?
Me: Na 1000

He Buys And Leave.

Me: Madam I Said Create Of Egg Is 5000, Do U Still Want It?

uboma:
First, I need more clarification please.


You pointed out that the bag of rice was filled to the brim. I am aware that no bag of rice is filled to the brim except of course it was repacked. Is this the case with the bag of rice in question?


As it is, the mistake has been done by you. Never sell your provisions on credit. Get a POS machine to encourage customers who have no cash to pay with their debit cards. This rules out the issue of buying on credit.


I must commend you for the way you handled the situation with this particular customer though. You played along with her. If you had done otherwise, she would have probably created a negative scene and this isn't good for businesses.


Go retrieve your bag of rice. Accept it as a loss.

uboma:
First, I need more clarification please.


You pointed out that the bag of rice was filled to the brim. I am aware that no bag of rice is filled to the brim except of course it was repacked. Is this the case with the bag of rice in question?


As it is, the mistake has been done by you. Never sell your provisions on credit. Get a POS machine to encourage customers who have no cash to pay with their debit cards. This rules out the issue of buying on credit.


I must commend you for the way you handled the situation with this particular customer though. You played along with her. If you had done otherwise, she would have probably created a negative scene and this isn't good for businesses.


Go retrieve your bag of rice. Accept it as a loss.