A Lagos-based man is furious at Jumia e-commerce company over a fake phone that was sold to him as a Samsung phone from the official Jumia website.
Okoye Stanley said he bought a supposed “Samsung Galaxy A7 (2016)” with order number 372911546-9953 and IMEI 355010/07/858351/7 on March 1st 2018. Shortly after the phone arrived, it became partially blind such that he took it to a Samsung office for repair under warranty but he made a shocking discovery: the “Samsung” phone he paid for is actually a fake phone. He said he was not able to get a response from Jumia after contacting them on several platforms.

Okoye wrote:

Good morning peeps.This is to inform you on fake online platforms that also sell fake products to unsuspecting buyers.I bought a Samsung galaxy a7 2016 smart phone with order number from jumia on 1st of March 2018.Just two weeks ago(28 april),I observed an ink dent on the inside of the phone screen(note-the phone did not fall nor fall inside water).l sent jumia series of complaints on their Facebook page and email address regarding the state of the phone l bought from them,they did not respond to any.Just a week ago,l noticed the ink was gradually spreading to the rest of the screen,so l had to call the jumia delivery guy who delivered the phone to me in Port Harcourt (Mr Jacob Godwin-09037736151).He said l should take it to any Samsung service centre for repairs because it is under warranty.When l got there,the lady just removed the pouch and quickly said “nay nay”.She told me that the phone doesn’t have warranty.l swallowed my spit in excitement and enquired to know why,because l just bought it.She told me outrightly it is a fake phone.Then l called the jumia delivery guy for like five times to tell him the challenge l had, he did not pick and hasn’t called back uptill now.l took the phone to two different repair centres just to confirm the lady’s statement,l was told the phone is fake.l went back to the Samsung centre to know if it could be repaired and the lady told me it’s 40k only for the screen and there’s high chance of the ink affecting other parts of the phone.This is my second bad experience from jumia.The first was when I bought a gold wrist watch in 2016 and the whole thing peeled off after some months.Please be informed and share to avoid the mistake l made.

adetoroamos:
who still buy things online this day, na face to face now cos if the thing get error so we go punch ourselve for face.

busybrain123:

Bro not all products you will see on store near you nah, but hey, let me say the truth I have not order anything from Jumia before because of the bad experience my guy had with them. All my products is straight from GearBest and they have not disappointed before. They always deliver within 7-10 days straight to my doorstep.

busybrain123:

Bro not all products you will see on store near you nah, but hey, let me say the truth I have not order anything from Jumia before because of the bad experience my guy had with them. All my products is straight from GearBest and they have not disappointed before. They always deliver within 7-10 days straight to my doorstep.

busybrain123:
If we ask them to try shopping on GearBest or any other online dealer outlets, they will be shouting scam, scam as if they have tried them before as they have been trying Jumia all this while. Most of this phones you buy is from a third party dealer on Jumia and some of this dealer are hardened criminal that will look for any slightest mistake to scam you and that's is why Jumia introduce Jumia Express where all products are been tasted, kept on their warehouse. So guys, beware and always order from Jumia Express instead of this third party you see on Jumia website.

busybrain123:
If we ask them to try shopping on GearBest or any other online dealer outlets, they will be shouting scam, scam as if they have tried them before as they have been trying Jumia all this while. Most of this phones you buy is from a third party dealer on Jumia and some of this dealer are hardened criminal that will look for any slightest mistake to scam you and that's is why Jumia introduce Jumia Express where all products are been tasted, kept on their warehouse. So guys, beware and always order from Jumia Express instead of this third party you see on Jumia website.

kstyle2:
Little help needed here. Recently got a Samsung phone (galaxy grand prime plus) but having challenges with storage. Apps can't be moved to my sd card and the internal memory of the phone is awfully small. Any solution to this please?

busybrain123:
If we ask them to try shopping on GearBest or any other online dealer outlets, they will be shouting scam, scam as if they have tried them before as they have been trying Jumia all this while. Most of this phones you buy is from a third party dealer on Jumia and some of this dealer are hardened criminal that will look for any slightest mistake to scam you and that's is why Jumia introduce Jumia Express where all products are been tasted, kept on their warehouse. So guys, beware and always order from Jumia Express instead of this third party you see on Jumia website.

ednut1:
Slot dey every where u no go buy. They prefer online cheap ones. Jumia shud be shut down. The business model is crap , selling fake things mean u cant retain customers