₦airaland Forum

I can confirm it because some money has been refunded bck to me been over charge fee on sms charge for oct,nov,Jan nd March dis yr. Over 10k

dominique:
Yet no one has come forward to say that they've been refunded. What kind of news is this?

I was actually credited...they called it clean up credit.
I may be wrong but they hardly do this kind of a thing

Oceannaagent:
A welcome development . But I am yet to receive my share

what share? did u at any point reported u were being charged illegally on any transaction in the bank? your share indeed....

dominique:
Yet no one has come forward to say that they've been refunded. What kind of news is this?

what they are saying is that if you are wrongly charged by your bank, you write to consumer protection department in CBN. They will facilitate to ask your bank to refund you. They have been doing that. Bankers in the house can testify.

guru03:
Nice question and observation, anybody on the trend that has received refund should click like while yet to click share

there is no general refund. When u report illegal charges, they will inveatigate and ask your bank to refund you. People have been writing and be getting refunded. Thats what they are saying.

Oceannaagent:
A welcome development . But I am yet to receive my share

u de fyn share abi? Nr wori,u go soon get am

BrandSpurNG:
Central Bank of Nigeria has facilitated the refunds of a total of N60 billion by commercial banks to their customers on March 31, 2018, through the intervention of the consumer protection department.

Dipo Fatokun, CBN director of Payment Systems Department, disclosed this at the ‘Meet The Executive’ forum organized by the Finance Correspondents Association of Nigeria (FICAN) in Lagos at the weekend.

Central Bank of Nigeria has facilitated the refunds of a total of N60 billion by commercial banks to their customers on March 31, 2018, through the intervention of the consumer protection department.

Dipo Fatokun, CBN director of Payment Systems Department, disclosed this at the ‘Meet The Executive’ forum organized by the Finance Correspondents Association of Nigeria (FICAN) in Lagos at the weekend.

Fatokun, who noted that the recovery also includes $18 million, 26,000 euros and 6000 British pounds, said such resolution will help build more confidence in the payment system and bring more people into the financial services network.

In furtherance of its statutory responsibility to promote confidence in the financial system, the CBN had over the years implemented a measure of consumer protection mainly in the form of customer complaint management.

The apex bank has also directed all commercial banks to resolve disputes arising from the use of Unstructured Supplementary Service Data (USSD) within three days.

Fatokun, who was represented by Taiwo Oladimeji, assistant director, Banking, and Payments System Department, said maximum USSD transaction limit remained N100,000 per customer per day, adding that any amount above that required the customer to execute indemnity at the bank.

SOURCE: https://brandspurng.com/cbn-recovers-n60bn-from-banks-as-illegal-charges/

This Nigeria even banks are criminal robbing customers of their money as their right.

to give to who pls?

Oceannaagent:
A welcome development . But I am yet to receive my share

I gt mine in 1st bank, I got some refunds, now I know why.

creepsyme:
what share? did u at any point reported u were being charged illegally on any transaction in the bank? your share indeed....

My bad I would have quoted you in the mail I send to my bank

romenna:
ole hahahaha

Dey there na...bank never do you something before abi...

Oceannaagent:
A welcome development . But I am yet to receive my share

Lol

nicebaba:
GTB that can charge you for passing through the metal detector door

Ecobank will charge you for passing the road/street where their branch is located

please they should look into Access bank cause for over two months i made no withdrawal from Access account still they are charging me monthly while my first bank i use regularly they hardly take any charges. i so much dislike Access Bank for it if not for federal government i won't dare open an account with Access

This is good if true. So many spurious charges.

dominique:
Yet no one has come forward to say that they've been refunded. What kind of news is this?

hello is there s way I can reach u

blossomdove:
please they should look into Access bank cause for over two months i made no withdrawal from Access account still they are charging me monthly while my first bank i use regularly they hardly take any charges. i so much dislike Access Bank for it if not for federal government i won't dare open an account with Access

write to cpd@gov.ng with evidence, u will see how sharp you will get refund

DabFrankNG:
This is good if true. So many spurious charges.

it is very true. If ATM deducts your money without dispensing, complain to your bank, if u dont get the refund after 1 week or so, write to cpd@gov.ng and see how fast you will get your refund.

Someone stole my friend's cheque book piece, forged his signature and went and withdrew about 120k in his account. The moment he received the debit alert, he checked his chequebook and saw the torn piece. He went to the bank and complained. They were not cooperative. He wrote to the email address with evidence. The bank called him and started apologising. Asked him to withdraw the petition. Which he did. Within 3 days, they credited him bank. Those guys are really working only that many people dont know about them