Nigeria Communications Commission (NCC) has charged telecommunication service providers to adhere to certain key performance indicators it has set for improved service delivery.

The zonal controller in Enugu State, Emilia Nwokoro, stated this at the third episode of this year’s Consumer Conversation Forum (CCF) in Anambra State.
According to her, NCC has set more parameters in dealing with service issues, particularly with respect to call drop rates, call completion rates, data services, charges and other poor network quality-related issues.

Nwokoro pointed out that last May, NCC directed service providers to desist from forceful/automatic renewal of data services and activation/subscription to data and value-added services without prior consent of subscribers in form of a clear request by a subscriber via short message service (SMS), Unstructured Supplementary Service Data (USSD) or e-mail.

She added that NCC, to protect consumers from the menace of unsolicited text messages/calls, directed all mobile network operators to dedicate a short code ‘2442’ to enable consumers make informed decision on what messages they wish to receive.“The 2442 ‘Do-Not-Disturb’ short code is activated for consumers who wish to stop unsolicited text messages and voice calls.

“Sending ‘STOP’ to 2442 would activate the full ‘Do Not Disturb’ service that would prevent any unsolicited text message, while sending ‘HELP’ to 2442 would send a list of codes that would allow a customer make an informed choice on the category of message to receive. Twenty-four hours has been allowed for the consumer’s specific choice to become effective,” she noted.

https://www.akelicious.net/2018/09/ncc-urges-telcos-to-be-fair-on-calls.html

Will EmtyHen hear this one

They should give them strict sanctions jare..

Are they trying to be relevant

This is looking more like an advice born out of fear of monthly pocket allocation being shut out.

Ncc is supposed to monitor and impose fine on isp and not giving coward advice

Urges? This is a new low on the side of NCC


Do someone need to tell them how regulators in other countries protects the consumers? I can't catch a break from airtel's unsolicited deductions

I don't even know NCC still exio

I don't even know NCC still exist

I guess they are only trying to be relevant

Nigeria is a deadbeat country

useless NCC,when i will subscribe for monthly package like 4 times in one month.....mtcheeww

All these people don chop dodo dem no fit talk ododo ! Urges my foot, instead of strict order and sanction.

shebi nah dat useless, phat Elephant minister encouraged dem to increased data price b4.

This one is just mouth service, ncc know what they're doing.

Chop and closs mouth continues.

hardeycute:
Urges? This is a new low on the side of NCC


Do someone need to tell them how regulators in other countries protects the consumers? I can't catch a break from airtel's unsolicited deductions

Ironically in Kenya, Airtel is very generous!

For a monthly subscription of N3,500, one gets 6GB of data, 6hrs and 40 mins of call across all network, 2000 sns and a FREE extra 100MB for Whatsapp which one gets to rollover to the next month.

Pavore9:


Ironically in Kenya, Airtel is very generous!

For a monthly subscription of N3,500, one gets 6GB of data, 6hrs and 40 mins of call across all network, 2000 sns and a FREE extra 100MB for Whatsapp.

Only in a sane society.

I don't know if it's because the Minister of Communication is facing certificate trial is the reason for this mediocre and shabby consent NCC is given to service providers.

Regulatory bodies in other countries would have imposed fine for service providers flouting the law but corruption has damaged this one here making it difficult for them to act.

MTN has already taken effect on it, I experienced it from yesterday.

what a great word from an ugly vulture......,didirin n din robo,you sanction not plea

princemillla:
Are they trying to be relevant

This is looking more like an advice born out of fear of monthly pocket allocation being shut out.

Ncc is supposed to monitor and impose fine on isp and not giving coward advice

It's a joke

It's as if they are scared to issue an instruction

Sad indeed

Nigerians.are their own worst enemies

Sincerely this commission are not helping Nigerians in any way. Our service provider have been over changing us through Data for close to 3 months now and I've call severally with no change.
Imagine person using 8 Gig in 2 weeks. I'm not into downloading, no watching youtube.

They should talk to Globacom 'The grand masters of data' to improve on their rickety data services

lol! No be empty hen u dey tell dis one

Is it not this same NCC that tell this people to increase their data charges in other for SMILE and SPECTRANET to enjoy our money

The same NCC will sanction teleco companies for making data cheap

gbaskiboy:
They should talk to Globacom 'The grand masters of data' to improve on their rickety data services

Glo is location specific.



Im enjoying dem here

Scam scam ncc is working hand in hand with dem dey are all thieves

.

this is a good one,

Same NCC was talking about data increment Few months back.

Telecos oh,...NCC,...Oh,...that fat idiot minister oh.... The sleeping governor oh,.... The lifeless APC Govt oh,.... Wizkid money hungry hoes oh,.... Linda ikeji and her enemies oh,... Bobrisky and nina oh,.... FRSC Oh,.... Bet9ja oh,.... Mourinho oh,..... The lifeless dullard oh,...nairaland mod that pushed this topic oh. All of Una de CRAZE.
PERIOD!
you people just want to spoil my day
Continue smoking my weed, and let nobody mention me.

It is well jare

For cheap data, pm me or check my sig