₦airaland Forum

For now stay off this keystone bank ATM @ Ikorodu NIPOST, u won't get ur money and u will debited.It happens to me today.

Theben:
The fault is from your GTbank not Polaris. Thanks

No dear.. The fault was from Polaris and not GT bank... Had same experience over the weekend.. Funds was transferred from FCMB to Polaris.. It was already in the recepients ledger balance but not available for withdrawal... That was when I got suspicious... Polaris customer care was called and the recipient was told to call back after 24 hrs after which the funds were now on available balance ... Why the unnecessary control? It was obvious they didn't want the funds available for withdrawal.. Invariably buying time.. I pray the recipient can even access the funds with all these drama up and down

I only for once entered sky bank and That was 2008 in jigawa state.

The New Owner of the bank must be Jubrin El Sudan

blackmantis:
For many Nigerians it has become the norm to get to the banking hall and hear "there is no network now you can only deposit" message, many approach ATMs of other banks with great caution and anxiety not knowing if they will get the Issuer or switch Inoperative message, or worse still get debited but not paid and then have to go through the hassles of filling forms and waiting for days or weeks for the money to reverse. In fact some have marked some ATMs notorious for debiting without payment and would never approach them even if you held a knife to their neck.

We have conditioned our minds to take all of these blunders, inefficiency, unprofessional conduct of bank staff who speak to customers as they like as normal when that should not be case. Today I tried withdrawing money from my account using my atm card at 3 Banks after standing in a long line for several minutes got the same message, Issuer Or Switch Inoperative. I tried withdrawing from these mobile pos vendors and the story was still the same so I embarked on a long journey to the nearest branch of my Bank(Polaris Bank) to withdraw cash from the banking hall only to meet scores of dejected looking people sprawled both in and outside the bank premises. Some were sitting and a lady was lying on the bare floor, on inquiry I learnt that since yesterday morning (Monday December 3rd) there has been no network to withdraw cash.

I was taken aback when a staff of the bank casually said we should wait and that by 1pm today if the situation persists they would resort to plan B. Time they say is money. People on their way to work will have to wait hours due to no fault of theirs except that they patronized a Bank to keep their money. Well some of us waited till 1pm to see what the plan B was. At 1pm we were all called into the banking hall and we were addressed to put it kindly, in a most unprofessional way by a man probably the branch manager and a lady. They apologized for the network failure and said it was being worked on and tried to justified it by saying that some other banks are currently having the same problem too.

To our horror they then said that that will take a risk and pay only those who opened their account at that particular branch and that others like me whose account were opened at other branches of the same bank(Polaris Bank) should find our way to the branch were our account is domiciled as they will not attend to us. When other customers who had been at the bank since 8am protested they threatened to throw us all out. From their tone it was as if they were doing us a favor, paying us money that we gave to them to keep for us.

Well I really don't blame them, its the financial regulators, CBN in particular that I blame. Because if Small incidents of ATMs debiting you yet you don't get cash are taken seriously, if online transactions that you will be debited and the receiver will not get the money for days and without even an apology from the erring institutions are promptly penalized these institutions will not take its customers for a ride.

An elderly woman who had not had breakfast was there in the banking hall till 1pm if she collapses there when she has money in her account to take care of her needs who will be held responsible. A girl who was to travel to Bauchi from Abuja was stranded with no hope in sight. Many business men like me who wanted to get money to run around and do some work were grounded after spending productive hours on end at the banking hall and yet got no money.

Nigeria When will we get it right. I hope someone up there will read this and do something to make our financial institutions work like their counterparts in other climes. Else we would have no other option than to return to the dark days of keeping money under our beds and take the risk of moving cash physically.

May that never happen

BLACKMANTIS writing from Abuja

cc lalasticlala
cc seun

Na banks una for dey Get power... .when all the Electricity discos are giving nigerians estimated billing.... Nobody dey talk.... Rubbish!

Ecobank is the worst, am just receiving money transferred to my account since last week Tuesday..
And the worst of all I got alert but checking my balance the money hasn't reflected.
I wonder how many days it's gonna take again. I just tire eh. so

CBN better look into this... if it escalates into a bank run it won't be only Polaris that'll be in trouble

Na Ecobank worse pass

Princeofnigeria:
you're really a poor man

You wrote this epistle for just money I do use to subscribe daily hahahaha

I spit on your grave

You are very useless and silly just like polaris bank for making this statement.Ode buruku

evy1:
Ecobank is the worst, am just receiving money transferred to my account since last week Tuesday..
And the worst of all I got alert but checking my balance the money hasn't reflected.
I wonder how many days it's gonna take again. I just tire eh. so

brother not only you oooo, my husband has 10k in the account is 10 billion that is reflecting in atm, we can not even withdraw the 10k.baf bank.

evy1:
Ecobank is the worst, am just receiving money transferred to my account since last week Tuesday..
And the worst of all I got alert but checking my balance the money hasn't reflected.
I wonder how many days it's gonna take again. I just tire eh. so

brother not only you oooo, my husband has 10k in the account is 10 billion that is reflecting in atm, we can not even withdraw the 10k.bad bank.

yemobrown:
I have been having issues with this bank since on Saturday. All their platforms are not working. I intend visiting them tomorrow but your write up just helped me not to waste my precious time going to their office.

I will wait till Thursday to see the outcome.

Thanks.

Don't bother yourself...it's a general problem....last week,my bank had issues through...it has to do with my and Airtel Network I think,they are the cause

6660M0666:
Before the useless bank was sold to Polaris, I was already making plans to close my account with them.

In fact, I'd advise anyone who thinks he/she has no alternative to Polaris Bank to consider Piggy Bank. It's safer, less stressful and very efficient.

Polaris Bank is just useless.

I was at an ATM stand to withdraw money in September, and this useless Bank deducted money when the ATM didn't dispense any money. I have been to their branch near me endless number of times. Sometimes, I even think I am more familiar with the route to the bank than I am with the route to my house.
That's how frequently I have been there.

Yet, they have not rectified the transaction till this moment.

And their customer service. They are so wonderful in their uselessness. It is a benchmark for uselessness.

Their employees act like they are doing you a favour by doing their jobs. Acting as if you're just a nuisance.
Very useless.

While that case is still pending, same thing happened again last week. Deducted Money, No Money dispensed!!!.
The Bank is the epicenter of frustration.


And their useless lip service and halfhearted apologies are very annoying.
Disgusting, even.

I should have travelled now, but I am completely stranded because of this useless bank.


And if not for the crookedness of the CBN and the wickedness of the powers that be, the useless bank should have been shut down eons ago.
Install incinerators in the spaces their branches currently occupy and it'll serve more important purposes than having those banks waste valuable, scarce spaces.


I support, without any hesitation or reservations, the total and absolute shut down of POLARIS BANK.

Too many useless entities in this country already, we don't need more of them.

Seun, pls make sure this thread gets to front page. People are suffering and no one seems to be willing to do anything about it. Don't be a part of these people.

The platform that this forum provides can make a huge difference, let it happen.


I will patiently wait for them to refund my money and then I'll make sure I close my account and never look back at the uselessness of the useless bank.


The number of times I mentioned 'useless' in this post is just a fragment of the enormity of their worthlessness as a banking corporation.

Oga calm down...how many banks dey return money?...zenith and gtbank do same as well...its not a localized ish,it's applicable to all Nigerian Banks

God bless the OP for this post.

I never thought others are experiencing this gross inneficiency of Polaris Bank.

Since Sunday, i haven't been able to access my fund. It got worse today as i had no penny on me to go to work. I unimaginably trekked from VI to Lekki to work cos i have no cash on me thanks to Polaris bank.

Very sad.

oweniwe:
Bro, Diamond is good o... Is like Uba, Eco bank of Polaris Bank never show you shege... Compared to the banks, diamond bank is lesser evil.

Diamond bank is trying abeg

Ecobank is still trying o, even when their network goes off, you still have other alternatives, like atms, pos and internet banking. They had network issues yesterday but got it resolved today. My take is..... All banks have their issues, just stick to the ones you are used to. Cheers

JJC

Polaris bank customers are supposed to withdraw money around the polar region not west Africa. Use Gt, Zenith or Access.

Hope the situation gets better. Then move all your funds to better hands. It’s not easy losing hard earned money. ESP in these hard times

Nelsmannnnnnnnn:
God bless the OP for this post.

I never thought others are experiencing this gross inneficiency of Polaris Bank.

Since Sunday, i haven't been able to access my fund. It got worse today as i had no penny on me to go to work. I unimaginably trekked from VI to Lekki to work cos i have no cash on me thanks to Polaris bank.

Very sad.

Trekking straighten your bones, you need to thank polaris bank for your health sake.

Download the first mobile app to open an account with First Bank....

.

For your mind you've said something sensible? Whats Skye what's Polaris? Many bank has come and gone, many has merged and change names, only WEMA, Union and First Bank remain as they were from inception.

Galaxyowerri:
My heart goes out to all customers of this unfortunate bank because this is the beginning of the end. This akin to the twilight days of MMM and just like MMM, almost every customer of Polaris bank would want to cash out ASAP and such massive withdrawals with little deposit will certainly crash the bank. The only way now would be for CBN to merge the bank with a bigger back through acquisition and only allow for phased withdrawal. Banks like Polaris, wema, fcmb, Skye and that northern bank that has green as its colour would never see my money!!

Same thing with me I couldn’t withdraw cash since Monday. Thank God that I had moved some cash to my first bank account. Polaris bank or whatever is really frustrating people. I checked many branches yesterday and couldn’t get a dime and almost continued with my fruitless journey until a security personnel in one of their branches advised me that I won’t be able to withdraw even if I go to their head office; I was perplexed and ‘ had to get cash from a friend because i don’t have first bank atm.
It’s pathetic!

dingbang:
Download the first mobile app to open an account with First Bank....

For weeks now I don't get debit nor credit alert from firstbank. They don't send mail's anymore. What's happening

Hope this is not another MMM in disguise

sanandreas:
For weeks now I don't get debit nor credit alert from firstbank. They don't send mail's anymore. What's happening

apologies for that, have you visited the nearest branch? You should.

MMM has exposed how Nigeria banks now works. The moment there is No more people providing help, Una customer no go gree GH una money for bank be that o.

MhizzAJ:
You are very useless and silly just like polaris bank for making this statement.Ode buruku

I don't need to reply Ashi like u

Same thing with Ecobank also. I was at the bank yesterday, the ATM was not dispensing cash, had to go into the banking hall, met many people inside, was a bit surprised because the large crowd was unusual. I tried to the POS, was told no network service. I collected a withdrawal slip from the Customer service desk, filled it and went to a teller only to be told that there's no network service and they are not allowing withdrawal only deposit. Spent more than 2 hours inside the bank.

6660M0666:
Before the useless bank was sold to Polaris, I was already making plans to close my account with them.

In fact, I'd advise anyone who thinks he/she has no alternative to Polaris Bank to consider Piggy Bank. It's safer, less stressful and very efficient.

Polaris Bank is just useless.

I was at an ATM stand to withdraw money in September, and this useless Bank deducted money when the ATM didn't dispense any money. I have been to their branch near me endless number of times. Sometimes, I even think I am more familiar with the route to the bank than I am with the route to my house.
That's how frequently I have been there.

Yet, they have not rectified the transaction till this moment.

And their customer service. They are so wonderful in their uselessness. It is a benchmark for uselessness.

Their employees act like they are doing you a favour by doing their jobs. Acting as if you're just a nuisance.
Very useless.

While that case is still pending, same thing happened again last week. Deducted Money, No Money dispensed!!!.
The Bank is the epicenter of frustration.


And their useless lip service and halfhearted apologies are very annoying.
Disgusting, even.

I should have travelled now, but I am completely stranded because of this useless bank.


And if not for the crookedness of the CBN and the wickedness of the powers that be, the useless bank should have been shut down eons ago.
Install incinerators in the spaces their branches currently occupy and it'll serve more important purposes than having those banks waste valuable, scarce spaces.


I support, without any hesitation or reservations, the total and absolute shut down of POLARIS BANK.

Too many useless entities in this country already, we don't need more of them.

Seun, pls make sure this thread gets to front page. People are suffering and no one seems to be willing to do anything about it. Don't be a part of these people.

The platform that this forum provides can make a huge difference, let it happen.


I will patiently wait for them to refund my money and then I'll make sure I close my account and never look back at the uselessness of the useless bank.


The number of times I mentioned 'useless' in this post is just a fragment of the enormity of their worthlessness as a banking corporation.

I'm having same issues with Firstbank. I'm tired of going to the bank. They keep telling me nonsense.

This is not just Polaris problem, since Friday money from two different people and banks were sent to me, till now av not received value for it, money came in from diamond and gtbank but the senders were debited and I av not being credited, since Friday till now I have called the bank over 8 times, same story.