please pardon my grammatical and typo


so seven months ago i got a call from diamond bank customer care section,the customer care agent that called introduced me to the pay day loan service she told me that i can apply for the loan by just dialing a code on my phone,she said they will take back the money from my account once my salary drops, she urged me to apply for it,after the call i applied for the loan and got 75k instantly. but thing took a different turn when my salary dropped they did not take back the money i left the money in my account for days but the bank did not retract it so i ended up using the money the next month the same thing happened and i became worried and it prompted me to call diamond customer care section, i explained the whole situation to the lady that picked my call and she told me not to worry that the interest does not accumulate that is just a one time thing she also told me dat a new account was created for me automatically the moment i took the loan (which nobody told me about) she also told me that the new account is mainly for me to repay the loan so i asked her to help me with the account details that was created for me so i can make an instant transfer to the account and clear the loan,she told me that she will need to ask me some security question and i said no problem,i accurately answered all the questions she asked the only question i could not answer was that of my account balance and i explained to her that i dont keep alerts,but she insisted that if i cant tell her my balance at that time that she cant give me the information i needed to pay back the loan,i tried pleading with her but she still insisted i must state my balance we where at it when i ran out of call unit,her attitude made me very angry that night and i was like since they dont want to give me the info to pay back and the interest is not accumulating i dont have to worry my self but after 2 months i had to call them again and i made it clear to them to take back the money from my account the way they credited it so after that call they took the 38k i had in my account and my account was also placed on -37k which i also dropped in 42k to clear the -37k but i they took the 37k to my book balance and left me with an available balance of 5k they left the 37k in my book balance for 3 days this prompted me to call them again and i explain to the lady that took my call and told her to clear the loan with the money instead of keeping it in book balance she said it will be done and she even told me i can apply for another loan in the next 3 hours but to my shock when i logged into my mobile app 3 hours later i saw the money in my available balance and i also noticed that a restriction has been placed on my account which means she moved the money from my book balance where i couldnt access it and took it to my available balance where i can access it and then she placed a restriction on my account i called again and explain to the man that took my call he doesnt even have a clue about the pay day loan service i ended up lecturing him on dia service and he said i should hold on that he has to place me on hold so he could get more information so as to serve me better i waited on the line for 4 minutes he got back to me and told me that every thing resolved true to his words the 37k has finally left my account and i got an alert that the pay day has been cleared but i can no longer withdraw money from my account nor can i transfer for the passed 3 weeks now i ve been calling dia customer care line at least 4 times every day and they keep push me around last friday my mother was ill i needed to buy her drugs and food but i cant access my money so i had to borrow credit from airtel to call them again and de guy that spoke to me told me that there is a restriction on my account dat the system is showing that i still owe them 75k but that he can see from his end that i have paid back the loan but he is sorry he cant do anything to fix it he told me that for it to be fixed that i have to go to any of dia branch i asked him what can a branch do that the head office cant handle but he insisted that i must go to a branch so dis monday i went to the branch i opened my account but to my shock the operation manager said i should call the customer care i got angry and told him that the customer care agents said i should go to the branch he then opened up to me that the agent just want to get me off his back by asking me to come to the branch office he told me that he also will not remove the restriction even doe he can see clearly on his system that i have paid them he said if he removes the restriction that he will be quarried and penalized,he said the person that put the restriction will have to remove it her self but yesterday i called dia customer care line and de lady that spoke with me told that they all at the customer care section know about my case as i ve almost spoken to all the agents due to my call rate and that each time i call they doe send a reminder to the unit that will handle it.

please nairalanders i need advice on how to go about this legally

mods please help me move it to front page lalastica

Go and Call them out on Twitter and tag CBN..Watch how they will answer you

Don't waste your time going legal on this one... I will give you detailed steps on how to go about it.

1 - Call back the bank's customer care and tell them you are going ahead to petition CBN on the matter and drop the call instantly.

2 - Walk up to your bank branch manager and tell him the same thing

3 - Request to meet with the EFCC inbound bank representative and explain the matter to you...

4 - contact the CBN by sending an official email to cpd@cbn.gov.ng and contactcbn@cbn.gov.ng Then go ahead an also call CBN customer care line to complain +234 7002255226.

Give your bank 3 working days after this and see how your bank branch manager will start to call you for a resolution kest he loses his job.


Please follow the above to details and save yourself any further stress.

thanks a million

Johnny1013:
Go and Call them out on Twitter and tag CBN..Watch how they will answer you

Johnny1013:
Go and Call them out on Twitter and tag CBN..Watch how they will answer you

supported, those guy are mean, since access took over diamond bank, men, I hate them with passion

god bless am really thankful

dawnomike:
Don't waste your time going legal on this one... I will give you detailed steps on how to go about it.

1 - Call back the bank's customer care and tell them you are going ahead to petition CBN on the matter and drop the call instantly.

2 - Walk up to your bank branch manager and tell him the same thing

3 - Request to meet with the EFCC inbound bank representative and explain the matter to you...

4 - contact the CBN by sending an official email to cpd@cbn.gov.ng and contactcbn@cbn.gov.ng Then go ahead an also call CBN customer care line to complain +234 7002255226.

Give your bank 3 working days after this and see how your bank branch manager will start to call you for a resolution kest he loses his job.


Please follow the above to details and save yourself any further stress.

SpyAC:
supported, those guy are mean, since access took over diamond bank, men, I hate them with passion

Bro,I have been planning to close the account I have with them for a long time now but because say na Domiciliary account so I just dey observe

Rapfrick:
thanks a million

You welcome

dawnomike:
Don't waste your time going legal on this one... I will give you detailed steps on how to go about it.

1 - Call back the bank's customer care and tell them you are going ahead to petition CBN on the matter and drop the call instantly.

2 - Walk up to your bank branch manager and tell him the same thing

3 - Request to meet with the EFCC inbound bank representative and explain the matter to you...

4 - contact the CBN by sending an official email to cpd@cbn.gov.ng and contactcbn@cbn.gov.ng Then go ahead an also call CBN customer care line to complain +234 7002255226.

Give your bank 3 working days after this and see how your bank branch manager will start to call you for a resolution kest he loses his job.


Please follow the above to details and save yourself any further stress.

Well said

Johnny1013:
Bro,I have been planning to close the account I have with them for a long time now but because say na Domiciliary account so I just dey observe

don't bother closing it, jst extracts every kobo u hv there wt them and move on, I missed the original diamond bank. My best bank for business transactions then...

SpyAC:
don't bother closing it, jst extracts every kobo u hv there wt them and move on, I missed the original diamond bank. My best bank for business transactions then...

okay bro