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GIGM: Commuters Lament Over Poor Service, Unprofessional Staff - Travel - Nairaland

Nairaland ForumNairaland GeneralTravelGIGM: Commuters Lament Over Poor Service, Unprofessional Staff (34748 Views)

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GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by stephanie11(op): 5:36am On Jan 20, 2020
Commuters have lamented over the poor service offered to passengers of God is Good Motors (GIGM) with claims that the popular transport company is only riding on past glory.

Several road users have called out GIGM on Twitter over poor service coupled with the nonchalance of staff to address problems during journeys.

While some accused the transport company of tardiness, others said their nicely painted rickety buses need to be changed.

In a video shared by Joseph Chinwe @chiwizzi, she claimed she purchased a first-class ticket which reportedly costs over N10,000 for comfort and luxury.

However, to her unpleasant surprise, the AC in the bus was turned off by the driver without offering an explanation to the passengers who felt cheated for not getting the value of the money paid.

According to her, the driver hurled derogatory insults at them for asking too many questions.

This is not the first time such an incident will occur as another online user Daniel Nnamani accused GIGM of changing his seat without notifying him.


Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by barule: 5:50am On Jan 20, 2020
K
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by Slimdan360:
Although part of the problem is from their bad buses, but majority of the problems are coming from their staffs,most people really have bad attitude towards work not minding that their bad character may help to ruin someones business,chai,most people(staffs) need reorientation abeg
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by barule: 5:50am On Jan 20, 2020
Fct
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by Nobody: 5:52am On Jan 20, 2020
Too much demand
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by xamuel17(m): 5:52am On Jan 20, 2020
GIGM is another glorified the Young shall grow transport

I always loved patronizing them until I saw the captain (driver) smoking weed before a journey...

And he said its normal protocol before plying a High way in Nigeria
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by Jestin: 5:52am On Jan 20, 2020
This is not the first complain regarding this company. God is good used to be my favorite company.
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by princeade86(m): 5:53am On Jan 20, 2020
Not only them. We have thousands of people that when they are in one position, they think they are god
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by olaric(m):
GIGM is now beginning to pay more attention to its logistics business to the detriment of the actual one that brought it fame.
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by Mutemenot(m): 5:55am On Jan 20, 2020
Village people knocking on GIGM grin
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by MANNABBQGRILLS:
GIGM Wake up and make your customers happy and proud of you.

This is one of the few ways you lose customers and watch your business go down, especially a kinda business that has several competitors.

CUSTOMERS REMAIN THE KING AND WUEENS QUEENS!!

Take heed GIGM!!

nedekid:
no be only "WUEENS", NA SQUIDS.
Thanks junior wailer tongue
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by rummmy: 5:55am On Jan 20, 2020
R
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by 3rdavefarms(m): 5:56am On Jan 20, 2020
Buhari is hitting harder on them , they are been sponsored by PDP before that is why they use good bus with AC. Before but now grin oja ti burst
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by izzy4shizzy(m): 6:01am On Jan 20, 2020
Ok
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by charlesucheh(m): 6:02am On Jan 20, 2020
the same here,
paid 10000 for a bus that almost destroyed my pelvic before the end of the journey..
walahi! I'm deleting their app from my phone!
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by TallPck1(m): 6:04am On Jan 20, 2020
huh
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by nairalee(m): 6:04am On Jan 20, 2020
xamuel17:
GIGM is another glorified the Young shall grow transport

I always loved patronizing them until I saw the captain (driver) smoking weed before a journey...

And he said its normal protocol before plying a High way in Nigeria
So GIGM simply means Ganja is Good Motivation
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by airex(m): 6:04am On Jan 20, 2020
barule:
Fct
abuja
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by chukel(m):
Must you guys go with gigm? Stopped using them about 2 years ago. Bus scheduled to leave by 7:45am from ticket, left by 7:15am without any prior notice to me. They never called to inform me. They sold out my ticket and refused to refund. I bid goodbye to them. There are better companies like GUO
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by TallPck1(m):
Most of these Nigerians customer care service are just not friendly, some of them brings their home problems to work.




I've this mifi MTN 4G network unlocked to work with all sim except smile.

Lagos call. +234 815 532 5936
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by simplepee(f): 6:07am On Jan 20, 2020
I finally decided to stop using them last month.Nonsense and GIG.
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by Hotzone(m): 6:07am On Jan 20, 2020
We lament all day in Nigeria
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by flexyrule(m): 6:08am On Jan 20, 2020
Fht
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by valentineuwakwe(m): 6:11am On Jan 20, 2020
If they will not change, no need complaining again...the best is to ignore their bus and services....other transport company abound.
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by sotall(m): 6:12am On Jan 20, 2020
Unfortunately, GIGM is riding on past glory.

I used them recently from Lagos to Benin and I was disappointed.

I got to the park as early as 6:45am and stood for 30 minutes in front of the cashier who has nothing to show for being busy. Lots of customers were just standing in front of her and she was not responding to enquires. Then I bought a ticket.

I sat in the waiting area for another 1:30 minutes and became worried when the vehicle number on my ticket wasn't announced. Went to meet her to ask and then she said the bus left already. I later got to know she sold my ticket to another person in return for kickbacks.

I was dumbfounded. The only explanation she could give was that the bus was changed to another bus and told me to use another bus that eventually left the park at 10am.
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by Nobody: 6:14am On Jan 20, 2020
You see how staff ruin businesses while the owner is busy asking God why?...
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by nanauju(f): 6:15am On Jan 20, 2020
Transport company that if you don't call the driver 'captain' he's going to pour out his frustration on you. They really think they don't have competitors.. Fo.olish company

Meanwhile, Good products speaks for itself no too much advert. If you are still in doubt you jess prolonging the time you will start enjoying fresh skin �. Join the train now, check my threads
Re: GIGM: Commuters Lament Over Poor Service, Unprofessional Staff by SouthSouth1914: 6:17am On Jan 20, 2020
Sad!
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