Yomiogunmefun:
Hi guys. I bought a Redmi phone on AliExpress last Friday. The seller was very responsive before I paid for the item. He even told me he ships out in just 3 days. I reached out to him when i paid after which he told me he doesn't have the items and he's awaiting supply from the factory, something he didn't tell me before I paid. He doesn't read my messages anymore. Something doesn't seem right with the seller. I canceled the order tho but I don't know if he rejected. Do I get like a notification of he accepts or rejects?

Cancel the other and select "store out of stock" or something like that. Then use the chat to speak to an aliexpress rep. Tell them what happened how you ordered only to be told the item is not available in stock. You will be asked to upload the screenshot of the chat. Do that and the case would be avoided to you. I had a similar problem on Ali and not only was I awarded, I was given a 17 dollar coupon for the inconvenience. To use the aliexpress chat you have to get pass the bot auto response and select chat with an agent.

This is why I always advise, before you buy any item talk to the seller and specifically ask if item is in store.

bigrovar:
This is why I always advise, before you buy any item talk to the seller and specifically ask if item is in store.

lol! Where is your order presently?

bigrovar:


Cancel the other and select "store out of stock" or something like that. Then use the chat to speak to an aliexpress rep. Tell them what happened how you ordered only to be told the item is not available in stock. You will be asked to upload the screenshot of the chat. Do that and the case would be avoided to you. I had a similar problem on Ali and not only was I awarded, I was given a 17 dollar coupon for the inconvenience. To use the aliexpress chat you have to get pass the bot auto response and select chat with an agent.

Thanks mate. I'll keep you all posted

fibonacci2526:



You will get a notification, next time check the item processing period before placing orders and BTW isn't the price of the note 9s on alixpress almost the same price as buying locally from people who have it?

Yes. You'll get it for about 73-75k on AliExpress using GTB rates of #390

iKingsley:
lol! Where is your order presently?

My package done commit from Hong Kong in its way to Germany I should think. ETA is 8. I been dey feel say I fit get am this Friday. Its takes a day to ship from Germany to lag and another to clear custom. Thursday UPS office and Friday for delivery.. A man can dream

Oluwa wen my parcel go arrive na ??
Tis 82days already and e still dy show "dispatched to overseas"

bigrovar:


My package done commit from Hong Kong in its way to Germany I should think. ETA is 8. I been dey feel say I fit get am this Friday. Its takes a day to ship from Germany to lag and another to clear custom. Thursday UPS office and Friday for delivery.. A man can dream

oh, it's UPS?

No mind me. I meant DHL

Since when bro

kingzleyz:


Dey do

bigrovar:


My package done commit from Hong Kong in its way to Germany I should think. ETA is 8. I been dey feel say I fit get am this Friday. Its takes a day to ship from Germany to lag and another to clear custom. Thursday UPS office and Friday for delivery.. A man can dream

No be small dream

toksade203:


Track24.net??

You're right

I won't want to say Nigeria is the most is the worst country in the world but I don't have a choice I mean I went to go and check my order I I went to go and check the feedback and guys from France Brazil USA they have been receiving their products since April and us in Nigeria where the virus is not at work like that we have not had anything I tire for this country ohhh the government are dump

mmars:
I won't want to say Nigeria is the most is the worst country in the world but I don't have a choice I mean I went to go and check my order I I went to go and check the feedback and guys from France Brazil USA they have been receiving their products since April and us in Nigeria where the virus is not at work like that we have not had anything I tire for this country ohhh the government are dump

I swear, I ordered for an item worth almost 20k since February, till now, I haven't gotten it, says it has been delivered on AliExpress website tho, I done lose hope like this, if they like make them keep am. I'm frustrated

richy02:


I swear, I ordered for an item worth almost 20k since February, till now, I haven't gotten it, says it has been delivered on AliExpress website tho, I done lose hope like this, if they like make them keep am. I'm frustrated

Hello,
Hope you opened dispute?
Your state?
Had a chat with customer care?
What type of item?
What store?
You got refunded?

Good morning guys .. And here's an update from my conversation with the second Customer Service Assistant I spoke with. First one was a bit slow ...

richy02:


I swear, I ordered for an item worth almost 20k since February, till now, I haven't gotten it, says it has been delivered on AliExpress website tho, I done lose hope like this, if they like make them keep am. I'm frustrated

open a dispute, but I am 100% sure your order will come. I had 2 items that I ordered since January and February respectively. I just got them last week. aliexpress had already accepted my dispute and refunded me sef. yet the goods still came. I am in talks with the seller on how to return his money.

And not long after, the seller who has been avoiding my messages like the plague, got in touch .. I think he must have been contacted. Their customer service is indeed effective ..

Bro are u in Lagos coz I have an order so since Feb am yet to receive it am in am in anambra like this

ruggedcodez:
open a dispute, but I am 100% sure your order will come. I had 2 items that I ordered since January and February respectively. I just got them last week. aliexpress had already accepted my dispute and refunded me sef. yet the goods still came. I am in talks with the seller on how to return his money.

I ordered a phone since Feb its yet to reach me am in anambra

ruggedcodez:
open a dispute, but I am 100% sure your order will come. I had 2 items that I ordered since January and February respectively. I just got them last week. aliexpress had already accepted my dispute and refunded me sef. yet the goods still came. I am in talks with the seller on how to return his money.

I no dey understand DHL.. Sha... Departed facility in abuja since 5:41am...and e never reach my state.

toksade203:


Hello,
Hope you opened dispute?
Your state?
Had a chat with customer care?
What type of item?
What store?
You got refunded?

I opened dispute oh, and they told me I had no case, that they have delivered, I went to my post office and the people there said they haven't been working ever since the pandemic started, I got confused, I even pleaded with them to help me check their system if my parcel was in the airport or something, next thing they said was, their IT guy wasn't around so they couldn't help me, are other post offices working?

starprince71:
I ordered a phone since Feb its yet to reach me am in anambra

Have you opened dispute?

kingzleyz:
I no dey understand DHL.. Sha... Departed facility in abuja since 5:41am...and e never reach my state.

5:41am and you posted around 6:29am; were you expecting magic?
My item was mistakenly taken to Katsina; since 28th May, it hasn't moved, even though they said it's on its way. You better get chill

iKingsley:
5:41am and you posted around 6:29am; were you expecting magic?
My item was mistakenly taken to Katsina; since 28th May, it hasn't moved, even though they said it's on its way. You better get chill

5:41am yesterday ..not today.. Kai.. Which type of mistake be dat one.. Which state u dey stay...

Abuja to minna no pass 3hrs ride so dat was y i was wondering y e never enter for good 24hrs

kingzleyz:

5:41am yesterday ..not today.. Kai.. Which type of mistake be dat one.. Which state u dey stay...

Abuja to minna no pass 3hrs ride so dat was y i was wondering y e never enter for good 24hrs

Logistics isn't a direct trip as most of us have been thinking. Yes, no pass 3hrs but it isn't the same vehicle that picks from Lagos that'll deliver at Abuja as each has its terminal point.

An example: Makurdi to Lafia is about 4hrs (if I'm not mistaken) but Makurdi vehicle won't deliver nasarawa bound package, only Portharcourt inbound Abuja vehicle that will pick it up at Makurdi and deliver to lafia on it's way to abuja. If it takes 5 days to come to Makurdi, that's how long the package will stay at Makurdi before it leaves to Lafia.

Reason why you see your DHL items going round the world before coming to 9ja.

kingzleyz:

5:41am yesterday ..not today.. Kai.. Which type of mistake be dat one.. Which state u dey stay...

Abuja to minna no pass 3hrs ride so dat was y i was wondering y e never enter for good 24hrs

I'm in Enugu

jboixxx:
Logistics isn't a direct trip as most of us have been thinking. Yes, no pass 3hrs but it isn't the same vehicle that picks from Lagos that'll deliver at Abuja as each has its terminal point.

An example: Makurdi to Lafia is about 4hrs (if I'm not mistaken) but Makurdi vehicle won't deliver nasarawa bound package, only Portharcourt inbound Abuja vehicle that will pick it up at Makurdi and deliver to lafia on it's way to abuja. If it takes 5 days to come to Makurdi, that's how long the package will stay at Makurdi before it leaves to Lafia.

Reason why you see your DHL items going round the world before coming to 9ja.

No wonder... Thanks for dis explanation

Dem just forward am for delivery

No bro abt to

richy02:


Have you opened dispute?

kingzleyz:
Dem just forward am for delivery

you are lucky they didn't contact you for customs charge. A friend who bought same Note 9s has been billed 64k
Na the matter wey dey for ground now. Please, beware!