₦airaland Forum

Last night at about 2AM I woke up as planned and decided to update my PC to the latest windows 10 version which is about 4GB in size to download. I planned on using Glo, because they have a fast 4g network and their 1GB night data can be accumulated unlimitedly.

I recharged my Glo line with ₦400 so that I could buy 4GB, to my dismay, I didn't receive the airtime credited to my line. I sent them a message on Facebook with a photo of my debited SMS, they told me they could do nothing about it.

I recharged my 3 MTN Sims (An MTN SIM's night plan limit is 2GB) since I can't allow that night go to waste, it's not easy to wake up at night.
My MTN SIMs were all credited. I updated using my MTN Sims but for a higher price since their 500MB is actually 444MB.

This is not the first time this sh*t is happening to me, the last time was 2months ago, my account was debited and GLO didn't credit my line with airtime, the money wasn't returned to my bank account. I allowed it slide because it was ₦100.

Customers can't lose money on a network because of their incompetence.

Please do not recharge your Glo line at night. You will be risking your money.

Recharging your Glo line at night is same as playing bet9ja with your money.

I have experienced this twice but in the day time. 500 naira twice!! That wasn't funny.

I experience the same shit last month me i think say na network but to my surprise i no see anything

I subscribed for the one that lasts for 3 nights but I couldn't use it that first night, the next night I was surprised the thing expired without even browsing.

Aji gbole

11Anonymous contact your bank to resolve this. If you SIM isn't credited within 24 hrs, then contact your bank to lay complain.

Contact your bank.

babajero:
I subscribed for the one that lasts for 3 nights but I couldn't use it that first night, the next night I was surprised the thing expired without even browsing.

what's the plan please?

That is terrible.

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Look if this shii happens to you, don't necessarily wait for customer reps of your network provider to acknowledge it.
Instead write a complaint to customer care via their online chat rooms or send a mail (yes it sounds stupid to do this over #100 but you'll get your money back after a couple of days).
This is the method I use to get my money back after a failed online top up.
Relying on your ISP customer support to rectify the issue is a sure way to get frustrated easily.

ubcandid:
what's the plan please?

Glo night browsing of course, but I think they have upgraded it to 5 days now.

Like they said, the error is likely from your bank

The headline is misleading, this was likely bank error not from Glo themself

But the error was from the bank not Glo na??

this wont be funny if it happens to you o, especially when you need the airtime urgently, well, thank God i haven't experienced such with my airtel i use on my Camon device