₦airaland Forum

Solar Inverter Installation & Electrical Installation

If you've installed solar for a while, you've seen this: a customer asks for a 5kVA quote, you send it, they say "thank you," and vanish — then you hear they bought elsewhere. Most installers assume price was the issue. Often it isn't. Think about your own buying behaviour — when you're spending millions of naira, do you commit to the first person you speak to, or do you compare, ask questions, and look for reassurance? Your customers do the same. A quotation isn't the end of a conversation, it's the start of one. The installer who keeps answering questions and following up professionally usually wins the job, even when they weren't the cheapest. What's the biggest reason your customers go quiet after a quotation — price, trust, or something else?