₦airaland Forum

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Create a ticket on AVITS and attach screenshot of the error message and your GTB MRV receipt, note down your ticket number, start a chat with AVITS customer care agent, tell the agent of this ticket and give him/her the ticket number immediately and request it gets escalated. If unresolved after the first 24 hours, click on the previous ticket you opened and use the 'reply in this thread' link to send them another reminder. (Please don't raise a fresh ticket) Exactly what I did and was able to use my GTB receipt afterwards even when the ticket has not been closed from their end, still shows 'on hold' till today while appointment is booked
quote author=RoyV post=133215937]1.) If you are unable to create a profile on AVITS or you encounter other error while using your profile, email us at LagosNIV@state.gov with the following information:
USE THIS SUBJECT LINE: V77 - Profile Issues on AVITS
Full name
Date of birth
DS-160 confirmation number (starts with AA)
Passport Number
A short description of your situation including screen shots if applicable.
WHAT HAPPENS NEXT?
Upon receiving your request, our team will assess it and contact you with next step of action.

2.) If you have challenges
scheduling your appointment or you had a valid GTBank receipt and having issues
using the receipts on the new appointment portal, email us at
LagosNIV@state.gov with the following information:
USE THIS SUBJECT LINE: V44 - Unable to Schedule Appointment on AVITS
Full name
Date of birth
DS-160 Confirmation number (starts with AA)
Passport Number
Copy of GT Bank Receipt
A short description of your situation including screen shots if applicable.
WHAT HAPPENS NEXT?
Upon receiving your request, our team will assess it and contact you with next step of action.[/quote]

MrBammy:
Hello family… please, save me.
I have been trying to login to my AVITS account for a week now and I’m unable to login. I kept getting this message. I have done forgot password countless times but I wasn’t getting any messages from Avits in my mail. My interview is on the 7th November. I have chatted support, they said they sent a link to change my password and I haven’t gotten any link since yesterday till now. I’m beginning to start panicking. Kindly help me on what to do. God bless you.

Chat Customer Support agent and request for a forgot password link to be sent to you manually, give the agent your email address during the chat and check your mailbox regularly for the link, do password reset immediately the link drops because the link expires after 30 minutes, alternatively, you can do forgot password at late in the night and use the link immediately as it drops, I guess it expires after 30 minutes too as was once told by a Customer Support Agent. You can call them on: +2342013438900, good luck!

emmaodet:
For Lagos, Yes.
It is working now after some glitches.
I picked dates for my wife and 2 kids.
Surprisingly, they had dates for October, November, December and January unlike the old platform were dates are almost a year long

thanks for your response, were your kids scheduled for the regular in-person appointment or Interview waiver?

00uwa:
It depends on how long is considered a delay. I uploaded my I-20 on tuesday morning last week, and it is still showing processing as at now. It's left for those that were approved for Abuja embassy to brief us on how long theirs took. Note mine is not renewal and is for abuja embassy.

I uploaded I-20 seven days ago for Abuja and it's still on preapproval processing

debz01:
Thank you for your response, the "create new" option is not showing on my dashboard. What else can I do?

'Create new' button won't display until you are done with your current application ie appointment scheduling, the process is one application at a time

@harleybee
Have you been able to schedule an appointment?
Please have you been able to schedule an appointment[/quote]

[quote author=Hhaven post=131925489][/quote]Please how where you able to resolve this 'Choose a Post' on the appointment scheduling on the new website