₦airaland Forum

dvkot:
And I really use them a lot.. Rex85 have you resolved this

Thank you all for the comments
I received the money this morning 27 days after the transaction. They never responded to my messages in all channels I tried, its sad to see this kind of financial handling company without customer service. I am deleting my account from their platform. Binance P2P is faster, better offer with customer support despite their size.

On 6th of May 2021, I needed an urgent money to help a family member in serious need so I thought of selling some of my BTC in exchange for Naira. I made a transaction of 1000usd in BTC to Instantcoins using their application due to fluctuation in price, they received $987.047 at the rate of 475 I should receive 468,847naira. Their app showed completed transaction under the trade status but I am yet to receive money in my Naira account. I tried calling their phone number I got from their Instagram poster but switched off, no response from their social media messages either. After several days of emailing and writing comment on their app store, they asked me to write their email which I already did several times but no response. Ten days after I made my first complaint they finally replied to my email that there was not problem but I never received any money in my bank account, I sent them my account screen shot to see that I never received any money from them. There was no such transaction in my bank account when I called my bank and the Reference number Instantcoin gave me was not found. I requested the transaction receipt from their bank so they money can be traced to know what happened but[b][/b][/b][b] they are yet to respond since then. I just wanted to help a family member in need and this is what I get transacting with Instantcoin.

They keep posting new ads on Instagram luring new clients to their platform without fulfilling the one they have done. 468,847 naira is not a small money to let go. I want to bring legal action to them if anyone can assist with instantcoins.com address.