Please send an Email to customerservice@unionbankng.com stating the details of your account and the transaction. Also quote the Subject as Nairaland Complaint xcelpro:
Good day Nairaland.
Please how do I recover my money from Union Bank?
On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house.
After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen.
I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal.
Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen.
I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter.
I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours.
Nothing has happened yet.
I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this.
But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? |
Business › Re: How Do I Recover My Money From Union Bank? by rockme: 12:49pm On Apr 26, 2022
