₦airaland Forum

jjbest123:
The vetting can be done offline too. Just ask for Servicom unit when you get there,look for someone and lay your complaints to. They will get it sorted out,so that you can capture.

I suggest you go on time.

Do give us feedback,when you come back.

Have been waiting since morning of today 26th March 2025 to drop feedback on how my biometric and capturing went. A bit backstory I made my DIY application and completed everything including payment on 24/02/2025. Afterwards I booked my appointment for 05/03/2025. Well I waited up till 04/05/2025 to recieve the approval email and for my application to show vetted or approved but it didn’t came through, so I reached out to my processing office (NIS Headquarters Abuja) via phone call and the agent that picked said I have to wait for the application to be approved before I can come for capturing, I wasn’t satisfied with the response so I reached out to General immigration phone line and they said I can come physical for the vetting. Well regarding the nature of my job and my location I had to wait further till the application gets approved so I can go. I waited for more three weeks and started sending emails to them and calling their phone lines after all that happened on 19/03/2025 I was able to reach my processing office on phone and the agent apologized and asked I come physically to their office and meet with servicom unit and right after the call they responded to my email and apologized for inconveniences.


So finally today 26/03/2025, I finally made it to NIS headquarters in Abuja for my vetting, capturing and biometric. I got there as early as 8:00am. On arrival I got to the venue where various people were seated and I met an officer whom I told I was looking for servicom unit, he directed me but as I was about to leave he asked me why, I explained to him and he said I should go directly to the processing unit that they will go through it first and direct me to servicom if need be. So I joined the seating venue and got my form signed on and given number. I entered the processing venue and people were seated and being attended to. Well I wasn’t satisfied with the information by the immigration officer because I wasn’t ready to waste time waiting so I went to servicom building and the person I met there told me same thing to go to processing unit. I went back and sat and soon an officer came and started collecting our papers then took it back to them. Soon he called my name and told the officer there to direct me to servicom office and we went there (it wasn’t the first office I visited earlier, this unit was inside the processing building). I met the man incharge who took my paper and asked me if there is anyone that helped me with his application I said no and he asked the other lady seated who said yes. He then told us to wait at the waiting room. Not upto 10 mins he came back with the papers and wrote vetted on top of it and said we can go for capturing now. Then immediately I checked my portal it changed from awaiting approval to vetted. I submitted back the papers and after 5 mins they called my name and said the payment has not dropped that I should wait. After like 20 mins an officer approached me and took my form again and took it back to them to check after like 10 mins he came back and said it hasn’t dropped.

Well, people kept on coming and doing their capturing and going. I had some discussions with other people I met and around 12:07pm I had to go and meet the first servicom officer that attended to me, he took me to a man and woman at servicom and told them to check my application which the man did and said my payment has dropped but my schedule date has passed, at this point I tried to explain but the lady collected my form and said I should wait outside for sometimes. Around 12:43pm I had to go again to meet the woman and just as I was about to enter the servicom office she opened the door and gave me my form and said she has written my enrollment number that I can go ahead for my capturing, I thanked her and joined the seats again for capturing.

It got to my turn and the capturing officer asked me for some details to confirm my earlier supplied data after which I captured and did my biometric and he showed me to check the screen to make sure my details are correct I did and he gave me a piece of paper with some details on it which I can use to come back for my passport collection.

General observation at the NIS headquarters Abuja
The staff there are friendly and respects people too
They are punctual and committed to their work
Nobody asked me for money or to pay for anything
Their service is seamless too
The activities at the headquarters is organized and well structured
However more attention are paid to people that have some staff helping them do the registration process.
I did mine on my own and was able to stand up for myself in all the stages to make sure I get captured. My application has also changed to passport in production stage.

So in summary DIY process is seamless if you want to capture in NIS headquarters Abuja, it was a seamless process for me. I will as well update this thread on whenever I collect my passport.

jjbest123:
Vivian,wether you missed your appointment date or not,you have the right within a six months time frame to capture.

Walk in there like the Boss,greet them and when asked of any Agent,tell them you registered online and you came for capturing,they will be painted but can't help it,but direct you where you will go to for that,when you get to the front desk,you will see where others are writing their names,do same and wait for your name to be called.

You will submit your documents,and it will be vetted after which you proceed for capturing,when asked to pay for anything,be bold in a polite way,and turn the offer down, letting them know you are on budget with what is obtainable at the official website.

After capturing,make sure to get your Collection slip,keep it safe oooooo..... Because you won't be able to take your passport without it.

All the best to you.

Which office did you choose?

BONUS TIP: Make sure to go with all your documents ( original and photocopy) submit the photocopy,they will ask for the originals for sight seeing,after which it will be returned to you.

If you encounter any issues,you can always reach out.

Please I registered for my passport online and made payment on the 24th of February. Today being 4/03/25 makes it eight days since I made payment, but my application is still saying waiting for approval and I already booked my appointment for tomorrow 05/03/2025. I called someone from Abuja NIS using the number I saw on their office website, because that is supposed to be my capturing office, he said it means they have not vetted the application and I have to wait for the application to be vetted before I can come for capturing. However I wasn’t satisfied with this so I called the general NIS line on the email they sent to me after I made payment and the officer that picked said I can go tomorrow and ask for physical vetting and do the capturing, but if am not in a hurry I can wait for it to be approved online. Please what do you advise I do because NIS office in Abuja is far from me and I wouldn’t like taking transport to there and they will tell me to go back and wait for it to be approved online. Please I need your advice on this.

Ps: am not in a hurry too