₦airaland Forum

Contact Centre also referred to as customer interaction centre is a central point from which all customer contacts are managed. Customers requests such as Orders, Sales, Support, Complaints, Feedback, etc are received, processed & tracked until the request is completed with customer satisfaction.

A Call Centre on the other hand, is a centralised office where large volumes of customers requests are received by telephone. A Call Centre could either be for the purpose of inbound or outbound calls.

While Contact Centre or Call Centre are very good for increasing sales, marketing, and customers satisfaction, it can be very expensive to deploy, depending on what your requirements are in terms of what services you render & how best you want to provide those services to your customers.

SIVVAR is launching with an On-Demand Contact Centre & Call Centre Services. Meaning you don't have to worry about the cost of Hardware, Softwares, or other expensive gadgets/device to own an highly features, scalable & easy use Contact Centre or Call Centre.

Some basic features with SIVVAR On-Demand Contact Centre are;

1. Receive all customers calls with SIVVAR on your mobile phone.
2. All SIVVAR users can call your contact centre without the need to remember any number to dial.
3. A Ticketing System that identify your customers requests.
4. Comprehensive and detailed reports of all calls showing date & time of calls, duration, wait time, etc.
5. Calls can be recorded and played back as reference or for training purpose.
6. Customised web services/database driven Do-It-Yourself IVR for your customers.
7. IVR payments for your services.

These features and many more as you wish are possible from the comfort of your mobile phone.

Available for download this December...

www.sivvar.com

Are you aware that just like Computer System is made up of Network components, your Body System is a combination of different Network organ's, and could fail if not adequately taken care of.

If for instance you allow dust to remain on a Computer RAM for a long time, it could affect the performance of the CPU, and ultimately bring the Computer System to its kneels.

The same thing will happen to your health, if you refuse to nourish your body system by eating the right food, exercise, etc, or ignoring recommended medication & advice from your doctor's.

The truth is many of us don't remember this basic facts about our body system and health because of the unfortunate circumstances & environment we live in, our nature of job, and the stress we to through daily to achieve our goals.

WELLNESS HMO understand perfectly how the human body operates, what you need for a total well being & sound health. With a Customised version of SIVVAR for WELLNESS HMO, you can do the following (among many other capabilities) from the comfort of your mobile phone & without using your airtime or credit;

1. Simple & detailed IVR information on how to main your health.
2. Interactive instructions on how to use the First Aid Box, with press 1, Press 2 approach.
3. Speak to a Certified WELLNESS HMO Doctors about your Health.
4. Detailed information about WELLNESS HMO Corporate & Family affordable Health Plan.
5. Daily Health tips & Advice for specific health situations such as pregnancy, tooth ache, hearth attack, hypertension, etc

Available for downloads this DECEMBER...

www.sivvar.com

Are you worried or sceptical each time you require a mechanic to help check or resolve your vehicle complaints?

Do you need a clue, some information or a professional assistance/advice or solutions/repair for that prevalent issues with your vehicle?

SIVVAR is launching with AUTOMEDICS' highly informative & detailed IVR instructions, with procedures required to get your vehicle working again.

With SIVVAR, you can repeatedly listen to the interpretation of a Check Engine Error Codes, with the option to speak with a qualified AUTOMEDICS technician without using your mobile airtime or credit.

Available for downward this November

www.sivvar.com