₦airaland Forum

SUPERPACK:
yes unless they included the customers full address.
.
To me we need a whatsapp group for prompt reply, with whatsapp members can get notification when a member asks a question even when they are busy with a call, pls we should consider it because the wait time on nairaland is much, whatsapp can also grant us privacy to share our problems from the prying eyes of the Qa team. also for most of us who don't fancy the WhatsApp idea we should remember that nairaland policy on deletion of a thread gives we the users zero chance of appeal. we could wakeup one morning and discover all our labour gone.

Or better still, we can use telegram.

I'm working on a call. Apparently, the customer wants to cancel her insurance policy. The problem here is the rep from the new insurance company is replying on her behalf. Do I label the rep as the customer too?
Because when a question is asked, the rep will respond before the customer says anything.
I don't want to take it to slack and sound stupid.

samsard:
They mentioned my transactions. It was 100USD, but they'll reverse it as the originator filed for non delivery.
It was the account I mentioned. Now to keep low profile.
Do you know other cards that work for withdrawal?

Wow. Pp dey always fear me

Qudos4real:
have they paid?

No idea about that.

samsard:

Sorry to disturb. How long did it take for your money to finally clear?
Did it exceed 72hours?

Qudos4real:
you tag the reps as reps

Thanks bro. More love.

Please, I'm working on a call now. How do I transcribe a conversation having two reps and one customer. Do I tag one of the reps as a customer too?

Thraedz:
Guys, which is correct in transcribing, "5 minutes" or "five minutes"?. Make I know before I launch call rating dispute.

I think it's five minutes. Not so sure, the gurus in the house will confirm.

Just picked a 38 minutes call. I've never done more than 12 minutes. Say I prayer for me, make I no go work in vain.

I just did an eight minute that was flagged as rep to rep. I wan cry

psyqs:
In numeral na. It's usually 5 digits. E.g 12345.

Thanks......very helpful.

damilare96:
Is it on PayPal? If yes leave it blank

No, while I'm working on a job, a zip code was called. How do I transcribe it.

Please, how do I write zip code. It was called like this......12345.
Should I write it that way, please help a brother?

Please is there anyway to slow down this call speed. I'm working on FC call and they are really speaking too fast

Three works done, but yet still getting a rating of 2. I don taya for transcription.
If I timestamp is blank or inaudible, what should I do? I always leave it blank. That should be my problem.

A

I just passed the qa-world test and registered my PayPal. Please any pointers on the kind of work to accept as a newbie. Please, expecting reply from the gurus in this group. Thanks