₦airaland Forum

laprem90:
Can you please share their customer support number? I have not been able to locate it. Thank you

It's a voip stuff. Choose click to talk instead of click to chat and input 113 after each voice prompt. I asked a simple question of whether it's ok that I rescheduled my appointment from Abuja to Lagos and no body is answering. I'm sure you have an answer for me since I've answered yours.

IamMomoh:
Anyone found a solution to the duplicate application problem?

The new AVITS website is messy. I cancelled an appointment (for someone) that has visa payment verification issue (another pending issue). I tried restarting the application and got the nasty 'duplicate application' error. The thing is every passport number serves as a new applicant that can't be currently deleted by the user. A way for now is to create a support ticket requesting customer support to delete it. Your support ticket will hanging there without response except you call their customer support.

It's my first time ever applying for a visa. I rescheduled my US visa appointment from Abuja to Lagos on the AVITS website. Hope this won't be a problem. Please someone experienced should respond.

I woke up early in the morning trying to get a reschedule date on the AVITS website and finally got a reschedule at 12 noon. The previous appointment was at Abuja and I had to take Lagos this time because dates are so hard to get, it like a hunt game were animals come and suddenly disappear. Please I want to know if this change in location will be an issue or do I just have to fill out a new ds-160 form with Lagos set as the destination?

I made visa fee payment about 4 days ago on the new Avits website through bank transfer. Payment is yet to reflect and I'm unable to schedule an appointment. So I deleted the pending application request to start a new only to get the error 'Duplicate applicant found for this user'. I learnt the visa fee is tied to the email address used for registration. I'm thinking of deleting the account and registering again with the same email address in hopes the glitch will disappear and payment might be picked up. I even tried retrieving the payment details by entering the bank reference number and payment date. It gives the message bank 'bank details updated successfully and nothing happens thereafter.
Please has anyone encountered this issue and how was it fixed?
The support tickets I created are rotting away. No response since then.