₦airaland Forum

shoptomydoor:
Hello Agnes,

We have gone through our records and as you pointed here that you are being charged outrageously, we will like to clarify you on your shipping charge. First note that the cost for your shipment is based on the package weight and dimensions. As such you have the actual versus chargeable Weight - This is programmed into the system and it is based on the same formular that is used by all shipping companies.
Also, the Chargeable Weight = L x W x H /139 and it is the same with other major shippers like DHL and UPS and Fedex. The final packaged weight more often than not differs slightly from the weight you see online. To combat this and to be sure customers know the actual shipping cost even before shopping, we have the 'Item Quote Tool' online that enables you to enter the actual item and a shipping cost is displayed.
Please visit http://www.shoptomydoor.com/shippingCost.html to learn more.

Same issue. Have a package weight 14.8lbs yet been charged 22.2 even though i requested for removal of shoe boxes. Still yet to understand why the weight must be much. Ironically i used another shipping company whose charge was 100$ for 20lbs and additional charges of for over 20lbs. Based on their charge,it is far better as i am charged the way the package came in and not like this case that is having higher weight value for same item. I wish i can post a new thread about the horrible service i received from your company.
1st. All that story about chargeable weight is hogwash. I have just received a shipment 69868 based on all that story. Can you imagine that the shipment was incomplete?. What is the essence of chargeable weight and my shipment did not arrive the way you said it should be??. Forget their sea route,as i speak,i used the sea route in june and july. Yet to see anything.I am rather told after series of phone calls that my July shipment will be sent end of September (hopefully ). Your site says 2xs a month shipment,that sign should be taken down because it is highly misleading. I truly regret sending my items through shop to my door. I used Speedpack once owned by Francis Van Larry. He charged $100 for 20lbs which is great because the weight is as the company sent it and not adding fictious weight to one's goods. If you have a business and intend using them,OYO is your name.