₦airaland Forum

skyman200:
If ur still betting with such company 1xbet I'm sorry for u,1xbet is scam, please if ur still betting with them u have to change or else u will regret it, the company is scam, please someone should suggest a nice betting site for me apart from bet9ja?

Dear customer,

We appreciate your feedback. It is important for us to hear the opinions of our users, and we are ready to clarify some aspects of our operations.

We sincerely regret that you have formed an impression of our company as fraudulent. However, you have not provided any specific arguments as to why you consider our company to be involved in fraudulent activities.

We want to emphasize that 1xBet is a public company operating since 2007, and we take pride in serving millions of players daily worldwide. Our company is licensed and operates in accordance with all rules and regulations.

It is crucial to note that gambling should be viewed as a form of entertainment rather than a means of earning money. Our collaboration with reputable software providers and thorough verification of each slot and table in the online casino are part of our quality standards. Our goal is to provide users with an engaging entertainment experience in a safe and fair gaming environment.

Regarding your claim of fraud, we would like to highlight that we have an account verification process in place to prevent fraudulent activities. This process is required in accordance with licensing standards and helps prevent fraud. We urge all our users to undergo verification to ensure the security of their accounts.

If you have encountered any difficulties and have specific data related to your experience on our platform, we kindly request you to contact our technical support directly. Our security team will thoroughly investigate your situation, and we will strive to assist you and provide a response. We aim to help resolve any difficulties that may have arisen.

Best regards,
1xBet Team

nurez305:
This has been bothering me for a long time, and I'm wondering why this is allowed in our country.
 
I don't know why almost all the skit makers are promoting 1xBet in their skits, which I believe is very wrong. Most of them do this without considering the fact that teenagers are also watching it, and the sad part is that they never warned against the risk associated with betting. They only promote the scam part to deceive more people into the betting platform.
 
Most of them usually talk about the 25k bonus you will get once you register on 1xBet, as if there were no rule backing the new user bonus.
 
Why I believe this is wrong is that they all promote 1xbet like an investment platform; in fact,  most of them use it in their skits to see how 1xbet changes their lives, and one of the top skit makers usually says, "IT IS VERY HARD TO LOSE YOUR MONEY ON 1XBET," and I usually SMH whenever I hear that part.
 
Imagine passing that message to millions of people without telling them the risk associated with betting.
 
Imagine how many teenagers will believe there is free money on 1xBet and will quickly rush there to open an account.
 
The government needs to intervene on this issue and let all the promoters also state all the risks associated with betting platforms and not just talk about the reward alone.


Copy lalasticlala
Mynd44

Dear customer,

We appreciate your feedback, and we understand your concerns. Maintaining an open dialogue with our users and addressing any arising questions is crucial for us.

1xBet is a company that proudly provides its services to millions of players over many years. We operate in compliance with all necessary licenses and strive to ensure a safe and fair gaming environment.

Regarding your observation about the promotion of 1xBet in sketches, we want to emphasize that we do not endorse gambling as a means of quick enrichment. We adhere to a policy of responsible gaming and encourage our users to use our platform solely for entertainment purposes.

As for your concerns about teenagers and children participating in betting, we actively address this issue. Our account verification system ensures security and prevents minors from engaging in gambling activities. This process is mandatory and aligns with our standards and licensing requirements.

If you have specific data or issues related to your experience on our platform, please contact our technical support. Our security team will thoroughly review your request and provide detailed responses. We are committed to resolving any difficulties you may have encountered.

Thank you for your understanding and trust.

Best regards,
1xBet Team

Spending123:
How long does it take 1xbet to mark a void ticket? Anyone with idea!

Hello.
Could you please clarify if your bet is on a pre-match event or a live event? If the match is interrupted or canceled for pre-match bets, the bet will be settled with a refund within 48 hours from the moment the match was stopped. If it's a live bet, then it will be settled within 5 hours. However, there is a list of sports that have exceptions and are governed by different settlement rules, such as baseball, tennis, and so on. Therefore, please contact our online support providing the bet slip number to get a more accurate answer regarding the time limits for settling your specific bet. Our specialists strive to process all requests as quickly as possible, providing you with all the necessary information. Thank you for your question.

korm2me:
What is ur point, so you should deliberately loss money because you want one useless bettting site not to go into loss?
How about those people that loss consistently what do they gain. ? Bro shift

Hello,
We understand your frustration, and we appreciate you sharing your concerns. Our intention is to provide a platform for enjoyable and responsible gaming rather than encouraging losses. If you have specific concerns or issues, please feel free to share more details, and we'll do our best to assist you. We value your feedback as it helps us enhance the overall experience for our users.

sixthsensekids:
The real focus here should be how to make 1xbet unpopular for scamming people.

I had been scammed and many others too.

Hello,
We regret to hear about your experience, and we take such matters seriously. Could you please provide more details about the specific issue you encountered? This will help us understand the situation better and determine if there's any assistance we can offer to address your concerns.

RoyalSting:
They just did the same thing to me few days, discovered a strategy that keeps me on a profit, i have been withdrawing, next thing i know, they rejected my withdrawal and asked me to message the security team, i did and provided everything they asked for, and they sent a mail that they are ending collaboration with me. And my 80k is still in that account and they didnt refund it and have been ignoring me ever since.
I just even noticed that they have been doing this fraudulent act since 2019 and they have been getting away with it.

I think we should form a group and file a complaint againt them to the lottery commision, because they will keep doing this to other people.

Hello RoyalSting,
We deeply regret that you are experiencing issues with your account. Please note that the security of our customers is our top priority, and during each examination of a gaming account, our security service adheres to the rules and policies of the company outlined in the respective section number 2, ensuring the legality and transparency of all actions, including the account block.

Let us examine your request in more detail and provide you with comprehensive information. Kindly reach out to our email at complaints@1xpartner.com and specify your login so that we can conduct a more detailed investigation into the matter. Our team will promptly look into your case and work towards a solution.
Thank you for your understanding.

successaffairs:
have been using them since 2018 and always deposited via skrill/Neteller and got my money in under 2 minutes. On 25th, January 2021, they decided to close my account with no reason. There before, they had asked for my wallets screenshots and ID. I humbly submitted though I wanted clarification why now since 2018. I submitted everything, account got verified and received an email telling me I can now carry on. The rude customer on the email shut down my account and no email login, SMS login or telegram login. I wonder how such thieves survive for too long without being noticed and shutdown.

We appreciate your feedback and are sorry to hear about your experience. According to our security policies, we reserve the right to conduct verification at any time if there are grounds to believe that the rules have been violated. We sincerely apologize for the account closure. We strive to adhere strictly to the rules when taking such actions. If you have any specific concerns or questions, please feel free to reach out to us at complaints@1xpartner.com, and we will do our best to assist you.

AEDPrediction:
I'm not happy with 1Xbet either
The fact that they are scam says a lot of people.
For example, I bet on DoubleBet

Could you please provide more details about what specifically led to such an opinion about the site? We assure you that we aim for fair and transparent gaming. We would be happy to assist you with any questions and welcome your feedback for analyzing the performance of our platform and making improvements. Your satisfaction is our main priority.

FODA:
Is like they are broke nowadays
They delay withdrawal unlike before

We can assure you that the processing of deposits and withdrawals is proceeding as usual. Please understand that sometimes there may be technical issues on the server or issuing bank side, which may result in rejections. However, we are doing everything possible to ensure that all transactions are carried out smoothly.

Boss man, try withdrawing small small like 10k each
Also, could you please help me with game to play, I am on WhatsApp 08093724005. Thanks

If you need any assistance using our website, we recommend reaching out to our online support. We will help you navigate through any games available on our platform. You can also contact me directly. We will do everything possible to ensure that your gaming experience is smooth and enjoyable.

tfash96:
But wait.. Do they scam @ all? When they don't want sango to finish them

Hello. We strictly adhere to the rules and regulations outlined on our site, which every player acknowledges and accepts during their registration process. Additionally, our operations are in compliance with the regulations specified in our Curacao license. If you have any specific concerns or inquiries, feel free to share them, and we'll be glad to assist.

saddler:
Issue resolved.
My money has been paid

Hello. We appreciate you updating on the resolution of the issue, and we're pleased to hear that your withdrawal has been successfully processed. We apologize for any inconvenience you experienced during the withdrawal process. It's important to note that sometimes payment systems may have withdrawal limits for a single transaction, and we recommend dividing larger amounts into multiple withdrawal requests to facilitate smoother processing. We value your feedback and are glad to assist you.

Goodness1998:
Please someone should help me I won huge amount and 1xbet requested for my documents, I provided all they asked for including my BVN but it is already more than a week now and the security department has not resolved my issue they kept saying I should wait.
Please who knows what I will do to get my money out

Hello Goodness1998,
We sincerely apologize for the prolonged verification of your documents. I would be more than happy to assist you in resolving this issue. Typically, verification takes up to 72 hours after submitting all necessary documents, but in individual cases, it may take a bit longer. The process of verifying personal documents is entirely confidential.
To protect your personal information from third parties, we kindly ask you to contact our email at complaints@1xpartner.com, mentioning in the email your account number, where you applied for verification and providing details about the latest response received. I will be awaiting your email.
Sophie, 1xbet Team

AbayomiLaw:
I can tell you for free that 1xbet is a scam company. Already prohibited and declared bankrupt in some countries. Please be careful.

One of my client is a living witness. He placed bet with dollars and won, but he was denied withdrawal! Be careful please, 1xbet is a scam.

Hello AbayomiLaw,
Please tell me when your client’s problem arose and what response he received from support on this issue? There can be several reasons for the withdrawal denial for your client:
- if the withdrawal conditions specified in our company's rules are not met (after rechecking and fulfilling all conditions, clients successfully withdraw their funds again);
-in the case of technical issues, both on our company's side and on the side of payment systems (in this case, funds are received after resolving these issues);
-in the case of verification and similar procedures. As you can see, each denial has a specific reason that can be resolved, and clients can successfully withdraw their funds again by contacting customer support. If the mentioned issue for your client has not yet been resolved, please contact me directly via email at complaints@1xpartner.com for further resolution and fund retrieval.
Sophie, 1xbet Team