₦airaland Forum

I ordered for Nexus_NX-015 water dispenser at 31,900 + delivery fee of 750 making 32,650 on 6th of April on Konga.com and it was delivered on 8th April but to my greatest surprise it was a different product, Nexus_NX-012 that was delivered, I complained to the man that delivered the product he said its what they gave him from their warehouse to deliver to me, he then advice me to call their customer care unit which I did on the same day. A lady with a very unique voice picked and I tender my complain to her, she told me to snap the product and send to help@konga.com. I received a mail from them on 11th April, that I should return the product to No.17 Thomas Saloko street Ogba in less than 48 hours. I returned it the following day and it was received by a lady named Sumbo, she assured me I was going to get a response from them the next day. I waited till thursday that same week but did not heard from them, I called Sumbo and she told me she has done her part that I should call customer care, I called three times on Friday and the ladies assured me that they will forward my complain to the team in charge but up till today being 18 April. I have not received any response from them. Please Nigerians help me beg Konga.com to kindly return my money back because I think am being scammed.