₦airaland Forum

Hello team.
I am an avid follower of this thread and I need some clarification regarding NOC Code. My job title is customer service data reviewer and my duties are as follows:

1. Assigns, instructs, coordinates and supervises work of customer service data analysts through one-to-work coaching, trainings and demonstrations.
2. Analyse customer service data sourced from different sources (social media, email and in-person enquiries and feedback) to identify trends, and categorize these messages under different industry tags according to the specification of clients.
3. Document customer interactions, orders and complaints, provide the information to clients and recommend improvements in products, charges, service, and policies.
4. Examines and verifies accuracy of work carried out by customer service data analysts,
5. Assess work quality of customer service analysts, resolve work-related problems, prepare and submit monthly progress reports.
6. Involved in hiring and training of both new and old customer service data analysts.
7. Responsible for training new/old employees in new processes and strategies, and communicating work progress and changes in work pattern to customer service data analysts.
8. Works closely with the sales team, IT team and management to develop tools and strategies to improve customer satisfaction.
9. Maintain up-to-date knowledge on client´s products, services and business areas.

I´m not sure if it tallies with NOC 6314- customer and information services supervisor. Can someone please help me?