₦airaland Forum

josielewa:
AFTER EXTENSIVELY READING ALL REVIEWS, I WILL STICK WITH THE AIRTEL ODU EVEN THOUGH THE UNLIMITED IS CAPPED AT 1TB. THE ONLY REASON AM SAYING I WONT GO FOR THE MTN FIBRE IS BECAUSE OF THE POOR CUSTOMER SERVICE, AND IT TAKES A LONG TIME FOR ANY CUT OR INFRASTRUCTURE DOWNTIME TO BE RESOLVED. MTN NEEDS TO WORK ON THAT

Reach out on 08139178305

dere5:
No, I'm not aware of any

You can use it whichever way you want

tolasashi:
It's 3 days now after installation and my account is yet to be activated. Marketers and installers just getting new customers not caring whether the area is activated or not.

What can I do guys?

Hello, is your device activated now and what location?
Contact me on 08139178305

DutchNegro:
My experience with MTN FibreX.

In January 2026 I saw the Fibre cable in my area and was happy that I finally have it right outside my gate.

I enquired and found out that Sabi Networks owned the FAT close to my home, but an engineer claimed it belonged to MTN and eventually defrauded me of 20k.

I got connected to a salesperson who assisted me with making the payment. An installation technician came around and confirmed that my street was not powered.

Fast forward to March, and I saw a team of technicians working on a box-shaped device (images attached) right outside my gate. When asked, they said they were working for MTN and that they had come to fix some errors and power up the MTN FibreX setup in my street that same day.

So, this month April 2026, I checked the MTN app and boom💥 my street was listed. I made a payment for the installation of the FibreX device in my home but the technicians could not onboard me because my area was not powered, and there were no FATs belonging to MTN in my street. The FATs found on my street belonged to another internet service provider.

My question is this, why list my street on the App if it's not powered? What kind of frustration is this. And it's not like payments are reversed in 24 hours, yet they keep misleading Nigerians into paying for a service they will never receive.

Also this is how mtn FAT are shaped and look like

DutchNegro:
My experience with MTN FibreX.

In January 2026 I saw the Fibre cable in my area and was happy that I finally have it right outside my gate.

I enquired and found out that Sabi Networks owned the FAT close to my home, but an engineer claimed it belonged to MTN and eventually defrauded me of 20k.

I got connected to a salesperson who assisted me with making the payment. An installation technician came around and confirmed that my street was not powered.

Fast forward to March, and I saw a team of technicians working on a box-shaped device (images attached) right outside my gate. When asked, they said they were working for MTN and that they had come to fix some errors and power up the MTN FibreX setup in my street that same day.

So, this month April 2026, I checked the MTN app and boom💥 my street was listed. I made a payment for the installation of the FibreX device in my home but the technicians could not onboard me because my area was not powered, and there were no FATs belonging to MTN in my street. The FATs found on my street belonged to another internet service provider.

My question is this, why list my street on the App if it's not powered? What kind of frustration is this. And it's not like payments are reversed in 24 hours, yet they keep misleading Nigerians into paying for a service they will never receive.

Reach out on 08139178305

dere5:
An update on the above post. So I switched on my router this morning and saw that I could browse with it. I had switched off my router after my subscription had ended and service was restored . I had been checking my fibreX dashboard to see if they have compensated me for the down time and up until this morning it was still saying that I had no ongoing plan and that my wallet was zero, because I had called customer care to request for a compensation of down time which amounted to 21days and the lady I spoke to had told me that I'll see the credit on my dash board when I'm compensated. So mtn has compensated me after all without my knowledge

Yes that’s how it works, the compensation doesn’t show on your dashboard but the lost days have been returned
Enjoy!

SirdimayG:
This shit is not unlimited tho. After A certain data usage the speed throttle. I am on 3k plan and I am experiencing that

You are definitely not talking about FibreX 😂

sauceEEP:
My fiber x router has been installed for over three days now, but the LOS indicator continues to flash a stubborn red. The engineer assured me it would settle down, yet here we are, three days later, still blinking red. I've reached out to 217 twice, only to be told that my device remains unactivated. Has anyone else faced this perplexing situation?

Yeah

Is it activated now?

You can send me your FN ID to 08139178305

dere5:
Service on my My fiberX has just been restored after a down time of about 6weeks. Pls does anyone here have an idea of how I can request for restoration of 3 weeks of unused days. Because I need them to reimburse me for the 3weeks unused days o..
Has anyone here ever being reimbursed in a similar situation?

Yes call 217,
You will be compensated for the lost days

kenneth4000:
My Mtn fiber is blinking red

That’s downtime

haykay2005:
Any argent serving abule egba axis?

haykay2005:
Any argent serving abule egba axis?

Mykcool:
an engineer should have been sent to you, to physically assess your connection.

I am in Abule egba here

Mykcool:
FibreX.mtn.ng

You can keep money in the wallet so it automatically renews.

*461*6*1#

MarketDispatch:
My experience of it is Scam until I see otherwise.
Since December, no installation that I paid for.

Hello please reach out to me with your details on 08139178305. I am a FibreX squad executive