Jumia is the worst e-commerce to do business with....i am a seller on the platform and i noticed that price changes over the last month took an average of 2 weeks to get approved, alot of orders were coming in at the old prices.
1. Price changes used to be done within minutes, it is done on the seller center and it takes about 5 mins for the changes to show on the website, but lately this has not been the case, once you make a price change it takes about 2 weeks, i had an item that was had a status of delivery failed, item was added to warehouse stock but not active on their website
2. With the new return policy, where they keep the item in their warehouse...this is a SCAM!!!!! i sent out an item worth almost 75k during black friday sales, within 1 week, item was marked as delivery failed, come Jan. item was not added to my warehouse stock, sent several emails, called, no-response, items that i sent out after this order was already added to my warehouse stock, come feb. i started emailing again, i got a response that my account will be credited for the amount of the item within 3-5 days, 5 days past item was not credited...starting emailing again, finally money was credited, but no one was able to give me a concrete answer on why the items was marked as delivery failed but yet paid for by Jumia. i have still have orders that were sent out as back as Sept, no updates, even items from black friday sales that were marked as delivery failed and the wheareabouts unknown, i was asked to come and pick up some returns, but they are still yet to return about 6 items and my warehouse stock is not updated/
3. Lack of communication is another big issue i have with Jumia...you send an email, they are quick to mark the item as solved, without even reaching out to the merchant, you send email no response.
4. Lastly i got an email, that they are planning to increase commission, this is ridiculous, commission for my product category will be increased to 20% from 15%. With this increase how much will the merchants make? just for listing products on their site, it is not worth it anymore.