₦airaland Forum

Dear friend,
below is the mail send to zain and their reply pls could any of you can help how to solve the problem or get the money back
Now this problem is with many of my friends who never care to go deep and report to zain network as to the public of nigeria
Dear Dinesh ,



We at ZaiN thank you for taking this time out to inform us via the internet channel of your request.







Our goal is to provide world class customer service.







In response to your request, please note that complain is under investigation once issue is verified you will be notified.









Thank you for your continuous patronage.



For further enquiries, please do not hesitate to contact us via the following channel:



Email - customercare.nigeria@zain.com



Internet - www.zain.com



Yours Sincerely,



For: ZaiN,




Ufuoma Otedoh.



Request:

Dear sir\madam,
on friday i had a call from you asking my problems,but after that also the problem is not yet solved.Hope i will have a positive response in this week
-----Original Message-----
From: DINESH KUMAR
Sent: 18/03/2010, 8:46 PM
To: ZAIN CUSTOMER CARE
Subject: NON ACTIVATION OF MY IGB BUNDLE RECAHRGED ON 9TH OF THIS MONTH

Dear Sir/Madam,
i VN DINESHKUMAR having zain 07084143640 activated zain internet bundle for
5000naira (1gb bundle) on 9th of this month.there was 500naira in my main
account and i was able to browse for a short while and the connection
stopped and i found the main account balance has become 61kobo and the 1gb
bundle which i subscribed was intact only 0MB was used out of 1024MB after
which i am not able to browse .I contacted the customer care regarding this
problem the internet browser works only when there is charge in the main
account.The call centre person assured me the problem will be resolved
within 24 hours and i got a message from call centeron 10thIDZAN000006057154
the problem is resolved but upto now it was not resolved.I contacted call
centre daily and on 16th again i got a message IDZAN000006127594 has been
resolved but upto now it is not resolved.Two months back i along with my
friend had the same problem we recharged for 1000naira zain lite bundle and
the money was wasted we where not able to browse now this 5000naira.I may be
one among the many customer who where effected like this now this is
happening frequently with your network and there is no effective step from
your end to rectify the problem.Please rectify the problem and i should be
allowed to use my 1gb bundle from the date of rectification for 30 days or
if the 1gb bundle expires earlier.I have send many sms to 170 also regarding
this problem no response from your end.
HOPE YOU WILL RESOLVE THE PROBLEM SOON
WITH REGARDS,
--
VN DINESHKUMAR


BENUE STATE



--
VN DINESHKUMAR