₦airaland Forum

Milito:
I've had this payment issue for an application I did for my partner since Sept last year despite paying for both of us simultaneously. I've since had my own successful interview, traveled and returned and the issue still remains unresolved. Despite the frustration, we decided not to pay another visa fees and wait it out, as the other person's trip was not urgent. I've raised countless tickets, sent countless emails.

In one of my verbal interaction with one of their agents, he notified me of changes to their process, and said we can now cancel pending appointments and restart the whole process for a possible resolution of payment verification issues. I was reluctant and drew his attention to the fact that there's a caveat that if you cancel appointment, the payment is gone. But he assured me that this was the new process. I still didn't cancel.

I left the issue and returned after some days to complain again, this time to the customer care chat feature. I was told the same thing, with this agent emphatically assuring me the payment will not be forfeited. I also received email directly from the embassy advising on the new process to cancel pending appointment and re-start the process for scheduling problems.

I thereafter cancelled the pending appointment and started the process afresh. This was like 2 months back. However, I'm still unable to schedule the appointment, even after canceling and re-attempting to book appointment. It only shows the "Bank details updated successfully" and does not open up the calendar. Though it also does not say the payment has been used up.

I just tried canceling and creating new but it’s still not verifying with the amemtum reference number. ‘We have not identified a previous visa applicant profile that contains an unused and valid payment for my name and my wife’s name” not the “Bank details updated successfully”

Efetobore1980:
Mr Mighty.

Your own response was directly from the U.S. embassy in Lagos and they referred you back to AVITS (your dashboard) because they have notified avits or they thought it is the duty of the support team helpline.

For clarification, this is the only email directed to avits


nigeria@usvisaappt.com any other email like LagosNIV goes internally to the sightseeing of the embassy officials. U.S embassy investigates MRV payment themselves because they are guiding against fraud. Thank you for the awareness sir. 👍

I understand you sir, but thinking about it why would they push people in canceling to create new after making payment if they are sure it won’t work but lead to another payment…they must have worked on it to say something like that. I have sent email out to the mail for support I got on here and hoping to get a response soon but still since I’m not the only one with similar issue, I hope I can get a response from Whoever has gotten their sorted. I can’t bear paying another 2 new payments for me and my wife

AdisaMighty:
I will still advise them to follow your advice to be double sure. But please see the email I got from LagosNIV in April.

This is same response i got, did you make payment as well and how is it when you cancel and create new sir/ma? Did it work out fine. Tho I’ve sent out email to all the mails I got on this site before I make any move

Hello ya’ll I have made payment since feb12 and I want to confirm if anyone has had this similar issues and got it resolved. My payment shows it’s valid but it’s not letting me confirm it but they asked me to cancel and restart a new one that it will automatically detect the payment. Is it safe to do that pls cos I don’t want to forfeit the large sum I paid for my wife and myself.