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 Career › Re: Why Customer Service Is A Great Career Path To Follow by YFY2017(op): 1:35pm On Apr 24, 2019 |
Registration Ongoing Don't miss out!!! |
| Career › Why Customer Service Is A Great Career Path To Follow by YFY2017(op): 12:57pm On Apr 17, 2019 |
If you are a fresh graduate or thinking of a career change, you might be looking out for the numerous career options and advice out there. There are so many factors to consider of which one of them will be the prospects of such occupation in future. Customer service is one of the most fulfilling jobs because you are touching people’s life in one way or the other. So why is customer service one of the most rewarding career path to follow? Well, here are some of the merits: 1. Frontliners – Customer service representatives are most times the first point of contact for customers. This can be through different mediums, whether in-person, telephone or email. They handle complaints, enquiries and even make sales. They can make significant difference to the growth of the organisation. 2. Brand Ambassadors – They serve as public image of the company, being the first point of contact for customers, they are able to showcase the organisation’s brand through positive experience. Customer service professionals are knowledgeable on products and services offered by the company through which they can create unique Customer Experience (CX). 3. Technical Skills – As a customer service representative, you will be opened to various tools and applications used to provide seamless operations, transactions and troubleshooting for customers. You will acquire added knowledge and experience working with different client management tools, customer relationship management platforms and more. 4. Human Psychology – In the process of managing customer enquiries and complaints, you are able to understand how to work with difficult customers. Communication is key and an effective skill in the customer service career. Through empathy, sincere apologies, kindness, appreciations and listening, you can heighten service experience for many customers. If you are a new entrant, or seek a career change in customer service, why not join the training workshop coming up this July. Come and get first-hand information from experts and professionals on what customer service entails. Register today http://www./SCCSFORM https://yfyservices.com/wp-content/uploads/2019/04/IG-Board-New-RGB.jpg |
| NYSC › YFY Consulting Is Recruiting For Corpers Posted To Lagos by YFY2017(op): 10:11am On Apr 17, 2019 |
VACANCY YFY Consulting Services, a fast growing HR firm specializing in training and development, customer service, mystery shopping projects and multimedia adverts is currently recruiting for corpers posted to Eti-Osa L.G.A of Lagos State. Location Lekki, Lagos Qualification BA/BSc/HND in Business Administration, Marketing or any other related field. Requirements (1) Interpersonal and excellent communication skills in both written and oral (2) Social media savvy (3) Proficient in Microsoft Office (4) Young, vibrant and result oriented How to apply Interested applicants should send their CVs to info@yfyservices.com using “NYSC Batch A 2019” as the subject. |
| Jobs/Vacancies › YFY Consulting Is Recruiting For Corpers Posted To Lagos by YFY2017(op): 10:00am On Apr 17, 2019 |
VACANCY YFY Consulting Services, a fast growing HR firm specializing in training and development, customer service, mystery shopping projects and multimedia adverts is currently recruiting for corpers posted to Eti-Osa L.G.A of Lagos State. Location Lekki, Lagos Qualification BA/BSc/HND in Business Administration, Marketing or any other related field. Requirements (1) Interpersonal and excellent communication skills in both written and oral (2) Social media savvy (3) Proficient in Microsoft Office (4) Young, vibrant and result oriented How to apply Interested applicants should send their CVs to info@yfyservices.com using “NYSC Batch A 2019” as the subject. |
| Jobs/Vacancies › Re: YFY Consulting Services Recruitment For Training Officers by YFY2017(op): 4:31pm On Feb 06, 2019 |
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| Jobs/Vacancies › YFY Consulting Services Recruitment For Training Officers by YFY2017(op): 12:21pm On Feb 06, 2019 |
VACANCY YFY Consulting Services, a fast growing HR firm specializing in training and development, customer service, mystery shopping projects and multimedia adverts is currently recruiting to fill the position of Training Officer. Job Title: Training Officer Location: Lekki, Lagos Qualification: Bachelor’s Degree/HND with 3 -4 years experience in a similar role. Job Description: 1. Develop training curriculum and programmes. 2. Liaise with different organisations and individuals to identify training and development needs. 3. Design bespoke programmes based on needs of organisations and individuals. 4. Keep up to date with developments in customer service also researching new methodologies in workplace learning and development. 5. Organise and supervise group training. 6. Knowledge of Microsoft Suite is key. How to Apply: Interested and qualified candidates should send in their Résume to info@yfyservices.com using the position Training Officer as the subject. Deadline: Friday, 8th February 2019 |
| Jobs/Vacancies › YFY Consulting Services Recruitment For Managers by YFY2017(op): 10:54am On Jan 22, 2019 |
We are hiring for a client, a high end fashion designer. Our client is expanding her current business. Job title: Manager Location: Lekki Phase 1, Lagos Qualification: HND/BA/BSc How to apply Interested applicants should send their CVs to info@yfyservices.com using MFH as the subject of the mail. |
| Jobs/Vacancies › YFY Consulting Services Recruitment For Sales Officers by YFY2017(op): 2:36pm On Jan 21, 2019 |
We are hiring for a client, a high end fashion designer. Our client is expanding her current business. Job title: Sales Officers Location: Lekki Phase 1, Lagos Qualification: HND/BA/BSc How to apply Interested applicants should send their CVs to info@yfyservices.com using FDOF as the subject of the mail. |
| Jobs/Vacancies › YFY Consulting Services Recruitment For Front Desk Officers by YFY2017(op): 2:27pm On Jan 21, 2019 |
JOB LISTING 3 YFY Consulting Services is recruiting for a client, a player in the butchery and food processing industry. Our client is looking to support current business expansion. Job title: Front Desk Officers Location: Lekki Phase 1, Lagos Qualification: Senior Secondary School Certificate or National Diploma. How to apply Interested applicants should send their CVs to info@yfyservices.com using FDOB as the subject of the mail. |
| Jobs/Vacancies › Re: YFY Consulting Services Recruitment For Customer Service Officers by YFY2017(op): 4:45pm On Dec 09, 2018 |
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| Jobs/Vacancies › Re: YFY Consulting Services Recruitment For Customer Service Officers by YFY2017(op): 4:45pm On Dec 09, 2018 |
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| Jobs/Vacancies › Re: YFY Consulting Services Recruitment For Customer Service Officers by YFY2017(op): 4:44pm On Dec 09, 2018 |
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| Jobs/Vacancies › YFY Consulting Services Recruitment For Customer Service Officers by YFY2017(op): 4:37pm On Dec 08, 2018 |
YFY Consulting Services is recruiting for a client, a major player in the butchery and food processing industry. Our client is looking to support current business expansion. Job title: Customer Service Officers Location: Lekki, Lagos Minimum Qualification: ND How to apply Interested applicants should send their CVs to info@yfyservices.com |
| Jobs/Vacancies › Free Customer Service Training by YFY2017(op): 12:50pm On Oct 22, 2018 |
FREE CUSTOMER SERVICE TRAINING
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| Jobs/Vacancies › Re: Essential Skills In Customer Service by YFY2017(op): 8:34am On Sep 25, 2018 |
[quote author=YFY2017 post=71505783][/quote] |
| Jobs/Vacancies › Re: Essential Skills In Customer Service by YFY2017(op): 8:33am On Sep 25, 2018 |
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| Career › Re: Essential Skills In Customer Service by YFY2017(op): 8:33am On Sep 25, 2018 |
YFY2017: |
| Career › Re: Essential Skills In Customer Service by YFY2017(op): 8:33am On Sep 25, 2018 |
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| Career › Re: Essential Skills In Customer Service by YFY2017(op): 9:14am On Sep 21, 2018*. Modified: 8:32am On Sep 25, 2018 |
CUSTOMER SERVICE TRAINING JOIN THE CLASS |
| Career › Re: Essential Skills In Customer Service by YFY2017(op): 9:14am On Sep 21, 2018 |
CUSTOMER SERVICE TRAINING JOIN THE CLASS |
| Jobs/Vacancies › Re: Essential Skills In Customer Service by YFY2017(op): 9:13am On Sep 21, 2018 |
CUSTOMER SERVICE TRAINING JOIN THE CLASS |
| Jobs/Vacancies › Re: Essential Skills In Customer Service by YFY2017(op): 9:12am On Sep 21, 2018 |
| Career › Re: Essential Skills In Customer Service by YFY2017(op): 9:11am On Sep 19, 2018 |
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| Career › Re: Essential Skills In Customer Service by YFY2017(op): 9:10am On Sep 19, 2018 |
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| Jobs/Vacancies › Re: Essential Skills In Customer Service by YFY2017(op): 9:09am On Sep 19, 2018 |
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| Career › Essential Skills In Customer Service by YFY2017(op): 2:33pm On Sep 17, 2018 |
CUSTOMER SERVICE TRAINING IN LAGOS - ESSENTIAL SKILLS IN CUSTOMER SERVICE Course Overview The ability to provide great customer care service is the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain an excellent relationship with your customers so that they will keep coming back for your product or service. Course Objectives Participants will be able to attain: ⦁ Clear communication skills ⦁ Enhanced customer service delivery ⦁ Ability to provide solution at first contact ⦁ Persuasive skills ⦁ Understanding how your role impact the organisation ⦁ Organisational management skills ⦁ Ability to influence customer preference ⦁ Managing customer waiting time ⦁ Ability to empathize ⦁ High emotional intelligence ⦁ Problem solving skills Course Content Day one ⦁ What is Customer Care and why is it important? ⦁ The benefits of improved customer service ⦁ How to identify key customers and stakeholders ⦁ Establishing the key priorities and preferences of your customers ⦁ Understanding the impediments to better customer service care and how to eliminate them ⦁ Expected and Exceptional service Day two ⦁ The three elements required for customer care ⦁ The importance and impact of communication in customer facing relationships ⦁ Recognising your own communication style ⦁ The 3 Vs of communication and the impact on customer interaction ⦁ The building of rapport through active listening and support Day Three ⦁ Telephone etiquette – the do’s and don’ts ⦁ Using communication skills when meeting a customer face-to-face ⦁ The fundamentals of assertive behaviours in customer situations ⦁ The four steps of developing more assertive behaviours ⦁ Delivering difficult messages ⦁ Practice sessions and scenarios Duration: 3days Fee: N85,000 per participant Venue: Gallery Floor, Suite 3, VGC Mall, Lekki, Lagos Certificate will be issued to participants Who should attend?: ⦁ Graduates, Undergraduates, Youth Corps Members ⦁ Everyone who interacts with customers internally and externally ⦁ Customer Care Representatives ⦁ Executives, Managers, Supervisors For further Enquires: Call: 08023033713 or 09090009471 Email: info@yfyservices.com Website: www.yfyservices.com |
| Jobs/Vacancies › Essential Skills In Customer Service by YFY2017(op): 2:20pm On Sep 17, 2018 |
CUSTOMER SERVICE TRAINING IN LAGOS - ESSENTIAL SKILLS IN CUSTOMER SERVICE Course Overview The ability to provide great customer care service is the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain an excellent relationship with your customers so that they will keep coming back for your product or service. Course Objectives Participants will be able to attain: ⦁ Clear communication skills ⦁ Enhanced customer service delivery ⦁ Ability to provide solution at first contact ⦁ Persuasive skills ⦁ Understanding how your role impact the organisation ⦁ Organisational management skills ⦁ Ability to influence customer preference ⦁ Managing customer waiting time ⦁ Ability to empathize ⦁ High emotional intelligence ⦁ Problem solving skills Course Content Day one ⦁ What is Customer Care and why is it important? ⦁ The benefits of improved customer service ⦁ How to identify key customers and stakeholders ⦁ Establishing the key priorities and preferences of your customers ⦁ Understanding the impediments to better customer service care and how to eliminate them ⦁ Expected and Exceptional service Day two ⦁ The three elements required for customer care ⦁ The importance and impact of communication in customer facing relationships ⦁ Recognising your own communication style ⦁ The 3 Vs of communication and the impact on customer interaction ⦁ The building of rapport through active listening and support Day Three ⦁ Telephone etiquette – the do’s and don’ts ⦁ Using communication skills when meeting a customer face-to-face ⦁ The fundamentals of assertive behaviours in customer situations ⦁ The four steps of developing more assertive behaviours ⦁ Delivering difficult messages ⦁ Practice sessions and scenarios Duration: 3days Fee: N85,000 per participant Venue: Gallery Floor, Suite 3, VGC Mall, Lekki, Lagos Certificate will be issued to participants Who should attend?: ⦁ Graduates, Undergraduates, Youth Corps Members ⦁ Everyone who interacts with customers internally and externally ⦁ Customer Care Representatives ⦁ Executives, Managers, Supervisors For further Enquires: Call: 08023033713 or 09090009471 Email: info@yfyservices.com Website: www.yfyservices.com |
| Career › Essential Skills In Customer Service by YFY2017(op): 2:11pm On Sep 17, 2018*. Modified: 2:32pm On Sep 17, 2018 |
CUSTOMER SERVICE TRAINING IN LAGOS - ESSENTIAL SKILLS IN CUSTOMER SERVICE Course Overview The ability to provide great customer care service is the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain an excellent relationship with your customers so that they will keep coming back for your product or service. Course Objectives Participants will be able to attain: ⦁ Clear communication skills ⦁ Enhanced customer service delivery ⦁ Ability to provide solution at first contact ⦁ Persuasive skills ⦁ Understanding how your role impact the organisation ⦁ Organisational management skills ⦁ Ability to influence customer preference ⦁ Managing customer waiting time ⦁ Ability to empathize ⦁ High emotional intelligence ⦁ Problem solving skills Course Content: Day one ⦁ What is Customer Care and why is it important? ⦁ The benefits of improved customer service ⦁ How to identify key customers and stakeholders ⦁ Establishing the key priorities and preferences of your customers ⦁ Understanding the impediments to better customer service care and how to eliminate them ⦁ Expected and Exceptional service Day two ⦁ The three elements required for customer care ⦁ The importance and impact of communication in customer facing relationships ⦁ Recognising your own communication style ⦁ The 3 Vs of communication and the impact on customer interaction ⦁ The building of rapport through active listening and support Day Three ⦁ Telephone etiquette – the do’s and don’ts ⦁ Using communication skills when meeting a customer face-to-face ⦁ The fundamentals of assertive behaviours in customer situations ⦁ The four steps of developing more assertive behaviours ⦁ Delivering difficult messages ⦁ Practice sessions and scenarios Duration: 3days Fee: N85,000 per participant Venue: Gallery Floor, Suite 3, VGC Mall, Lekki, Lagos Certificate will be issued to participants Who should attend?: ⦁ Graduates, Undergraduates, Youth Corps Members ⦁ Everyone who interacts with customers internally and externally ⦁ Customer Care Representatives ⦁ Executives, Managers, Supervisors For further Enquires: Call: 08023033713 or 09090009471 Email: info@yfyservices.com Website: www.yfyservices.com |
| Jobs/Vacancies › Re: Female Customer Service Officers Needed by YFY2017(op): 10:11am On Jul 04, 2018 |
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| Jobs/Vacancies › Re: Female Customer Service Officers Needed by YFY2017(op): 4:57pm On Jul 03, 2018 |
YFY2017: |
| Jobs/Vacancies › Female Customer Service Officers Needed by YFY2017(op): 3:26pm On Jul 03, 2018 |
Our client, a household name and major stockist of scents and fragrances, requires female customer service officers to fill vacant positions. Requirements: OND, BA/BSc or equivalent. Location: Lekki Phase 1, Lagos. Interested candidates should send their CVs to info@yfyservices.com |
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