₦airaland Forum

Customer care representative Officer

Location:Lagos

Job Summary
We are looking for a customer-oriented representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Minimum Qualification:Degree,OND,HND.
Experience Level:Entry level
Job Description/Requirements
Responsibilities:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents.
Requirements:
Minimum academic qualification of a BSc/ equivalent in any field
Must have completed nysc
Male /female
Experience in customer service
Skills:
Our ideal candidate must possess:
Ability to multi-task and stay organized.
A critical thinker and problem solver
A good team player.
Computer literate.
High attention to details
A friendly and professional demeanor
High level of creativity
An effective communicator and must possess
Good interpersonal relationship skills.
NB: The candidate should also be ready to work, Mondays to Saturdays (public holidays inclusive)
Remuneration: NGN 200,000 -NGN 250,000
Interested person should send their CV to pagacustomercarejobs@outlook.com