₦airaland Forum

KillamanJoe:
Mine is the same thing. Blinking green but no configuration yet. I called one of the engineers and he confirmed that there is an issue, mine has not been activated 8 days after installation. He said I am not alone as they are facing an issue on the configuration and it's only when they are configured remotely they can be activated.

I have called them out on twitter, Facebook and tiktok. I honestly don't think the issue is small, because the words the guy used was that the team are in the "war room" trying to figure out the issue. My own is even particularly frustrating because my airtel unlimited has expired and I bought this mtn 15 days before the airtel expires so I will have internet.

It's honestly frustrating

Please where do you stay in Ikorodu that has Fibre? Please don't air me o.

The fibre that I know works is in ebute and idi agbalumo as per the mtn registration app, places like igboluwo, lowa and I think agric, owode-ibeshe have newly installed fibre poles with the FAT splitter installed and working but they aren't yet present on the mtn app for registration. I'm guessing there are lots of other places with poles but not yet available on the mtn app registration page. From what I'm seeing sales reps in ikorodu would simply register you with ebute or the other place on the app even though that's not your location then they would install it in your area, whether this is the root of the issue or inconsequential I do not know, customer care too are extremely cryptic and unhelpful, I've just removed my mind from it for now.

Mykcool:
Have you tried to engage them via social media?? This people like to be dragged before they do what's required.

Generic responses is what I've been getting

omoalayo:
This is week 4 since I had issue with my Fibre X, nothing has been done, I called and called and called even visited their office.. nothing has been done ...

Ikorodu too ? Is your pon light blinking green ?

rollout40:
How many days after installation was it activated? Mine has been 4 days and it hasn't been activated. I've really been disappointed with them, took over one month after payment to install, now 4 days no service yet.

Hello did it ever get activated ? If yes how long did it take ?

HeavenlyBang:
The device has to be powered on, I believe?

It was on and all green, just the pon blinking green as well but the rep said they couldn't see it

My fibre of a week is yet to be activated, a person called me to activate it but said they couldn't see my device on their system, has this happened to anyone here ?

Tonyfx:
Its really frustrating because it took almost 3 weeks after installation of constant calling for them to activate it and after 3days this happened and I've been calling them and they're saying they've sent an email check back tomorrow 🤦‍♂️

I'm currently facing this, they just keep posting me with 24-72 hrs, when they finally activated it for you was it via call or text or did you just one day meet it working