3sha4lyf:

No need to chicken out especially when you know what's ideally right and it's glaring it's right. You talk of legal bills? No Sane lawyer goes into such case and requests for just a refund my dear... Compensation for inconvenience and damages incurred during the waiting period will also be filed for... If you find radical lawyers like Ken Aswete, KK, etc (I'm not advertising them pls), those ones sef would ask Jumai to pay ALL damages.

I would sue for it, not exactly becos of the money but cos it's annoying!!!

nelsenhenry:
Coming to social media to discredit a company is not the right thing in most cases. A company cannot get it right all the time cos there's a margin for error in humans. Yes you might have bought goods from aliexpress,eBay, Amazon and the likes and had a favourable experience.

3sha4lyf: But Bia, Taiwo, what is delaying you from posting evidence eg receipt, contact either jumai here? Let's know the verity of this claim so that some people will either make or rest their case.

tai wo: 306686262 order no

3sha4lyf: Thomas.... Where r u? (singing "I'm looking for my Thomas" )

@ Taiwo, the dispatch notification mail and the voucher notification mail as well.

You might wanna remove personal info there like names, address etc

Krak:

It will also be very good to attach this and other screen shots to your original post on page 1.

tai wo: this a screenshot

taiwo3: got it today at last. ..

taiwo3: got it today at last. ..

zeemore:

THAT IS A LIE.... KONGA.COM IS FAR WORSE THAN JUMIA.... KONGA HAS NEVER DELIVERED AN ITEM TO ME IN ABUJA... NEVER. THE LAST ITEM I ORDERED AND CLICKED ON PAY ON DELIVERY, TILL TODAY, 4 WEEKS LATER, STILL HAS NOT ARRIVED. TUFIA!!!!

Chinzzy: hi dear,
jumia is really not as bad as you put it. I hope wen you get your refunds you com back to apologize to everyone of us here.

I am a jumia consultant, you shud call me up 07030063600.

to those who have issues with jumia, or who want to avoid the issue of different cc agents picking ur calls or you need a personal consultant or need me to place orders for you....call me up. yu have d luxury of my discounts.

I hope yu wud com here to testify.


nb; payments on delivery is sure.

3sha4lyf:

Amazingly, you're unknowingly showing that Jumai's organization and processes are weak. Rather than put up a good image of your company, you are canvassing for clients to boycott the already existing structures of call centre and pas through you for better services. I find that disturbing.
I think you have better ideas and so you might wanna share with your management on how to improve services, rather than this.
By the way, does Jumai know you are the contacts person apart from the customer service contacts they have, that customers should contact for better services? Or customer service as a team isn't supposed to offer these better services and discounts you are advertising here.

I'm just curious and I don't mean this in a bad way. You alone can't change the perception of over 100 customers. It's called team work. Don't tell people to call you for better services. Tell your company to make better services available to everyone so you guys don't get such bad reviews from customers meting out their dissatisfaction on social media. How many forums outside NL can you go to ask them to contact you?

Your post really makes me wonder about Jumai's management cos I think what you've just done is unethical.

Tx

Chinzzy: hi dear,
jumia is really not as bad as you put it. I hope wen you get your refunds you com back to apologize to everyone of us here.

I am a jumia consultant, you shud call me up 07030063600.

to those who have issues with jumia, or who want to avoid the issue of different cc agents picking ur calls or you need a personal consultant or need me to place orders for you....call me up. yu have d luxury of my discounts.

I hope yu wud com here to testify.


nb; payments on delivery is sure.

RockyTeee: hello. please, do people in Nigeria benefit from d afore mentioned sites ie Amazon, eBay n Aliexpress

taiwo3: you are silly. apologise for what? wasting my time and call units before I got the product. was it not becos ds post made the front page u attended to me promptly. Ewu

Zana1960: I TOTALLY FEEL THIS GUY'S PAIN.. JUMIA IS A SCAM PONLINE STORE LOCATED IN LAGOS, NIGERIA. BELOW IS MY OWN NOT-SO-NICE EXPERIENCE WITH THEM;
I BOUGHT A PAIR OF SHOES FOR #6,500, WORE IT ONLY ONCE(SINCERELY), AND THE SHOE PEELED OFF, it was embarassing!. and i tried to get them to do a replacement or something, till today nobody answered me!. THERE ADVICE TO MY FELLOW NIGERIANS, FLEE FROM JUMIA.COM NO MATTER HOW ENTICING THE DEAL MIGHT SEEM, THEY LACK INTEGRITY!.

victor08:

How on earth will you buy shoes online without seeing and even testing it. Nigeria's and their dumb behaviour. That is why you get scammed.