My brothers & Sisters on Nairaland, have you ever experienced this ?

I has just a few naira of airtime on my phone and recharged N3,000 for GLO Always Macro Internet Plan.

I dialed *127*54# only to be told I do not have sufficient credit.
I checked my balance and confirmed I had N3002.7k.
For the benefit of any doubt, i bought another N200 GLO card and loaded my phone making N3202.7k.
I dialed the suscription code again and was told that i had suscribed to GLO Always Macro.

I checked my balance and saw that it was N192.7. I was surprised cuz I felt i was actually billed N3010 as against N3000.
I tried to browse and was really browsing until after some few seconds, i couldn't browse again.
I checked my credit balance and behold, it was 0.00k.....!

Which means i had been actually browsing on the remaining N192.7k as against the internet plan I suscribed to.

I tried calling the customer care and trust their usual answer: "all our representatives are attending to other customers"
I tried for several times and it was the same response.

Has any other person experienced this?
Has GLO duped me or what is happening?

guy wat type of fone are u usin. Use glo mobileinternet. Glo direct charges directly frm ur acc wch i suspect u r usin.also snd info to 127 to c ur data bal.

Thanks for the reply. I actually use Samsumg Galaxy .
I was able to get through another GLO representative and they told me that i still need to call them for some extra technical activation from their side before i could browse using the plan i suscribed to.
They eventually did d activation after 2 days. U feel their internet service is a bit bad for users who are in d same situation as mine. To browse on GLO u hav go send an activation code then call them again to activate u. rubbush....