Let me ask this question: What exactly is the job of SERVICOM? I think SERVICOM should spend less money in erecting signboards and doing television adverts, and actually visit and inspect government institutions to ensure the citizens are getting good service.

The idea of SERVICOM is a good one, but it needs a good and no-nonsense leader who will give the agency the same kind of reputation that Dora gave NAFDAC. As kids we never knew NAFDAC existed. It was the active nature of Dora that made the institution a household name.

SERVICOM needs to be up and running. They should have 'mystery shoppers' who visit government facilities and monitor service. They should also engage willing Nigerian volunteers who can relate information of bad service to them. They should have dedicated websites and sms numbers where people can send complaints.

SERVICOM is one agency that can change a lot about Nigeria in a short time, and let civil servants know that it is not business as usual.

Where you have a complaint against a government institution, you are advised to send an e-mail to

complaints@servenigeria.com

The agency should however move beyond waiting for Nigerians to complain, and actually proactively ensure that good service is the norm in government institutions.