Customer/Client Retention Course

Customer and client loyalty is the key to profitability. It costs more to acquire a new customer than to keep a current one. Without customer loyalty, customers leave, and the organisation has to spend more on advertising, marketing and on sales people just to get the profit back to where it was the previous year.
First Impression Global Resources is organising training on customer service, titled: “Customer/Client Retention”. This training is best suited to personnel in Human Resources, Talent Management, Learning and Development, Training and Development and individuals or business owners who want to maintain their client’s base.
At the end of the training, participants will achieve the following objectives:
• Increased revenue
• Lower customer acquisition costs
• Increased referrals

Date: 21 April 2013

Fee: =N=35,000:00 (Thirty-five Thousand Naira only) per participant. Fee covers Tea/Coffee Break, Buffet Lunch, Lecture Materials and Facilitation.
Venue: Ocean Suites and Hotels, 1-3 Safiratu Sekoni Street, Gbagada, Behind R-Jolad Hospital, Lagos, Nigeria.

For more enquiries or to register:
Phone numbers: 08135533987, 08063324319
Address: 3/5, LKJ House, Adeyemo Alakija, Victoria Island, Lagos, Nigeria. marketingstrategy@firstimpressionglobal.com or firstimpressionglobal@yahoo.com
www.firstimpressionglobal.com